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Unable to upgrade to 2.5.1 from 2.3.0
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Unable to upgrade to 2.5.1 from 2.3.0

Product
Pitch 'n Time Pro
Version
2.3.0
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
wpurple 7:33 PM - 19 August, 2011
Product: pitchntime-pro
Version: 2.3.0
Platform: protoolshd
Computer: mac
OS Version: 10.4
---

Installer gives an error "There were errors installing the software. Please try installing again". I have tried possible fixes suggested in the forum with no joy. I did find a link to an alternate installer for Tiger but can not download the file from your site.

Thanks,
Whit
Serato, Forum Moderator
Logan D 2:56 AM - 28 August, 2011
Hey wpurple,

2.5.1 is the latest version of Pitch 'n Time Pro, there is not 2.3.0. Can you please download the installer again from here, it may have been an incomplete downoad : serato.com

Quote:
did find a link to an alternate installer for Tiger but can not download the file from your site./
Can you link me to this. As far as I'm aware it's the same installer.

Cheers :)
3:00 AM, 11 Sep 2011
This help request has been closed due to inactivity.
wpurple 10:19 PM - 12 September, 2011
Tried the download again and still got the same error.
wpurple 10:27 PM - 12 September, 2011
Here's a link to a similar discussion. When I click on the link within the discussion for the alternate download it states that it is no longer available.
wpurple 10:31 PM - 12 September, 2011
Here is another link which mentions "an incompatibility issue with Mac OS X 10.4 and Pitch 'n Time Pro 2.5.1 installer".

serato.com
wpurple 10:32 PM - 12 September, 2011
serato.com
wpurple 10:32 PM - 12 September, 2011
Here is another link which mentions "an incompatibility issue with Mac OS X 10.4 and Pitch 'n Time Pro 2.5.1 installer".

serato.com/forum/discussion/368429#new
Serato, Forum Moderator
Logan D 4:12 AM - 14 September, 2011
Hey wpurple,

Sorry I didn't actually see you were on 10.4. There is a known issue with the Pitch 'n Time Pro installer not working with 10.4. We have a special installer that you can download that fixes this problem.
This should install fine : serato.com
Are you able to download this file?

Let me know how you go :)
wpurple 9:31 PM - 14 September, 2011
Unable to download file. Page says I do not have permissions to access the following resource:
serato.com/downloads/files/52857/Pitch_n_Time_Pro_2.5.1_Mac.dmg
Serato, Forum Moderator
Logan D 3:45 AM - 19 September, 2011
Weird. Have you tried using a different web browser? It might be some antivirus software or something like that preventing you from being able to download it. I'll attach the file to this thread so you can click 'download' to get it.
3:49 AM, 19 Sep 2011
Logan D attached a file: Pitch_n_Time_Pro_2.5.1_Mac.dmg
Download· Permalink
wpurple 4:48 PM - 20 September, 2011
Download and install worked like a champ. My music editors will be very happy.
Thanks,
Whit
Serato, Forum Moderator
Logan D 10:49 PM - 26 September, 2011
Awesome :)