Software help archive

A read-only archive of old serato.com help threads.

awaiting approval to tranfer my license from Ilok account

Product
Pitch 'n Time Pro
Version
dont-know
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
Nescom 11:11 AM - 17 August, 2011
Product: pitchntime-pro
Version: dont-know
Platform: protoolshd
Computer: mac
OS Version: 10.6.8
---

my license is currently in limbo as it is awaiting your approval to move from maclaughlind to nescomlab. Both of these are ilok accounts I own but need to consolidate. Help please!
davidmcrell 10:51 PM - 20 August, 2011
maybe they're on a long weekend. been waiting for approval on my transfer as well, since 17 Aug.
Serato, Forum Moderator
Michael R 6:28 AM - 25 August, 2011
Hi Nescom,

We've been in touch via email and I've contacted you regarding this :)

Hi davidmcrell,

We can approve your transfer, can you please email support@serato.com with the following information:

* Your Serato software serial number.
* Your Pace incident number.
* The iLok accounts you are transferring to and from.

Thanks.
7:00 AM, 8 Sep 2011
This help request has been closed due to inactivity.