Hi djcutson,

Did you purchase your Video-SL as a download or boxed version ?
You should always register your Serato products at serato.com this will give you access to your SVS# code in situations like this.
If it was a boxed version and you have no record of the SVS# code then the only way we can track the SVS# code is if you can get the 5 digit product ID from the Box that the Video-SL plug in was sold in.
The retailer where you purchased the product should have a record of this.
If it was a download version then you should still have a record of the SVS# code in your email account that you entered when purchasing the Video-SL plug in.
If you can give me the email account that was used to purchase the software we may be able to track it. Let me know.

ok my svs is ( Removed by mod ).

Hi djcutson,

I have checked the SVS serial number that you provided above ( removed for privacy ) and it is registered to another user.

Please email support@serato.com with proof of purchase and your details to get this resolved.

OK I BUY THIS AT STAR MUSIC FRANCE PARIS SAME DAY WITH A TTM57 3 YEAR AGO

MY NAME IS RAMY EDSON

I BUY THE CD AND BOX NOT ONLINE

HELLO I BUY IN PARIS IN STAR MUSIC SHOP MY NAME RAMY EDSON

Hi djcutson,

I will respond to your support email in regards to this issue.

ok i send you my billl alright from my video sl

Hi djcutson,

This has been resolved. I will close this thread as fixed.