Software help archive

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unable to install ilok extensions installer

Product
Pitch 'n Time Pro
Version
2.5
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
stefon 1:08 PM - 18 July, 2011
Product: pitchntime-pro
Version: 2.5
Platform: protoolshd
Computer: mac
OS Version: 10.4
---

After installing Serato Pitch'n time on my mac, the ilok extensions installer opens, but won't allow me to choose a destination for the software. When I try to open protools, I get a prompt telling me that my ilok isn't authorized.
HELP!!!
thanks,
Stefon Taylor
Serato, Forum Moderator
Samuel S 10:47 PM - 18 July, 2011
Hey Stefon,

If you insert your iLok and log in to iLok.com does it show up as broken at all?

Could you also let me know which version of OS X you are running? You can check this in "about this mac," which is located in the apple dropdown menu in the top left hand corner of the screen.

Cheers,

Sam.
11:00 PM, 1 Aug 2011
This help request has been closed due to inactivity.