Well do you have the serato cd or vinyl playing? If so this is normal.

No, it haven´t to do with the timecodesignal. these tone is a very high frequency and to hear without playing any music or timecode. it´s generated by the interface. and i´m not the only person, who have these issue.

Oh ok then, ya strange one leave it for Rane to help ya.

I can hear that in 2 of the 3 samples, doesn't sound like control tone to me.

The sound only starts when you open the Scratch Live software?

Is your MAC plugged into the wall or running off of battery power?

Do you have the Pitch Lock engaged in Scratch Live?

Do you have any other USB devices connected to the computer?

Is the sound also in your headphones?

Does having the THRU buttons for each deck highlighted or not make a difference?

Do you hear the same sound with the software open but the hardware not attached?

Yes, the one sample is recorded with my audio 8 dj plugged into the same mac. I want to show, that isn´t a issue of the dj mixer. I use my setup for now 3 years and since a couple of days with serato.


Yes. When the SL2 is plugged in, but the serato ist NOT running, there is no such tone. only when I´m starting the serato 2.2.2 software and the yellow LED ist flashing on, the bleeding sound starts.

No, it doesn´t matter.

No, but it doesn´t effect on this issue.

No.

Of course, the SL2 is connected to my dj mixer. I can hear the sound on my headphones and monitors.

Yes, when I turn THRU on, the tone is getting louder!! this is maybe the breaking point.

No, only when the SL2 is plugged in.

thanks a lot for the quick answer!

Good info, Thank you.

It seems to start when the SL-2 is connected. It gets stronger when THRU is unhighlighted.

If you look in the lower left hand corner of the set-up screen, what is your version number? Is it the version from the disc or downloaded from the site?

What country are you in? I wonder if it is a power issue. Does having the power supply connected make a difference?

Does trying a different port on the computer make a difference?

hi.

no, it´s getting stronger when THRU ist highlighted / enabled!

the version is 2.2.2, downloaded from the website. do I have to try the one from CD?

I am located in germany, so we have 220V/60 Hz. the power supply don´t make a difference.

I know this isn't a solution, but do you have another computer you can try this on? See if we get the same results.

Did switching ports have any effect? How about a different USB cord?

You should be using the website version, so you should be fine there.

hi,

with my PC there is the same result.. :-(

I switched the cable, USB port and wall socket, it doesn´t help.

a serato user from a germann discussion board have the same problem. we stay in contact. he have also the new SL2 interface and the same high frequency tone / bleeding / sound.

so it isn´t a individual problem.

try connecting only the mixer, computer and Sl-2 to the same power outlet. Do you still hear it?

I played the audio for another guy here and he seems to think it may be some sort of ground loop.

hi,

I tried, it doesn´t help.

when it´s a ground loop, why is the sound to hear when I start serato? when I use as a sounddevice with core audio, there is no such problem!

I've asked one of our builders to have a listen and offer any advice. i hope to hear back mid day today. Thank you for your patience, this is an odd problem.

okay, I´m waiting.. :)

here is another guy with the same problem:
serato.com (german board!)

Vielen Dank

Multilingual AND polite!

Bitteschön! :-)

What ever, have any solution for our problem? ;-)

Trying to physically find the developer here. He is hiding. I sent a reminder email this morning but I know he is an exteremly busy guy. But he designed the circut that I think may have the issue. So there is nothing better than going to the source. I just need to find him.... He may be at lunch right now ;)

Ok, that´s fine.

I´ll wait.

Found him :)

He hears it as about an 8k tone. Which may have signifigance.

If you use the SL-2 as a core /asio device, do you still hear it? I know you said you don't hear it when using the Audio 8.

hi,

i only hear the sound, when serato ist loaded. so when I use teh sl2 as an audio interface with 3rd party applications, there is no such sound.

Interesting and important to know.

I'm off to find some more answers. Time to get the serato guys involved, this seems to be software related.

or maybe the software is gaining (sorry when it´s the wrong word for this) this sound. I don´t know. the guy from the german serato board wrote that he can hear the sound allways, but it´s raising up, when he start serato and even more when THRU is enabled.

the SL2 interafces is a new release of rane / serato, for now I know 3 people who have this issue and all located in germany.

The "gaining " as you described it is why I initial suspect a power conversion issue.

can you replicate this sound?

I'm trying right now. Our dev gave me a few USB cords of different gauges to try. But 2 cords into it and no luck thus far. He also had this to say in email -

-----------
I believe this could be a power issue, which should not change depending on the application running.

I would verify that they are using the same computer and USB port in both cases.

See if you can find out what gauge of USB cable they are using.

If possible, have then try a 24 or 22 gauge cable and see if the problem goes away.

Three steps will help me isolate the problem.

-----------
Did you hear the noise on the same computer that you used the SL-2 as an asio device and not hear the sound?

So, are you using the USB cord that came with the SL-2?

If not, what gauge is the cord you are using?

I use the blue cord and tried two different one, the same problem. I tried two different laptops (mac and PC!), the same problem.



Yes. I have a macbook, which I use for djing since 3 years (with traktor scratch). now I switched (because of the bridge) to serato, by the way I use booth DVS on my mac and have booth installed! (traktor and serato). on this macbook there is the problem with the sound but only when serato ist loaded. any 3rd party application don´t make so such sound. so it´s maybe a problem of the stock serato audio drivers? (serato don´t use core audio..)

This could be, I'm really hoping a Serato person can offer some input. I've been working with the person at Rane who designed the box and it seems we have narrowed the problem down to ONLY when the Scratch Live software is open. Using the SL-2 as asio / core audio does not produce the same noise.

Still can't duplicate it on this end but I think the underlying cause can be tied to all 3 of you being in germany.

ok. I hope you can fix this issue, because I want to use SL2 for professional studio recordings and so such sound is unusable. I ´m djing with traktor and nw bought SL2 for remixing tracks with ableton live sets.

I know how important it is to dublicate a problem to find a solution. I will help you as much I can.

Thank you. We have a regular beta tester in Germany. I will reach out to him now and see if he's had the same issues.

The SL-2 as an asio / core audio device is working just fine without the noise. It's only when the software is open.

Yes, or maybe the sound is very low. It doesn´t matter. It´s only a issue in Serato.

I did get ahold of our German Beta tester and he has a long weekend ahead but he said he should have some time to try and duplicate. He has an SL-2 and this will be interesting to hear of his results.

I don´t think that he will have succes. When he have the same problem, he would tell you this until now. This sound ist very present and terrible.

Hopefully we can have him try a few different scenarios. Thin and thick USB cords, different ports, having the computer plugged in and not, using SL-2 power cord and not, using the same and a different outlet for his computer / mixer / SL-2 power combo ect.

Right now the common thread seems to be Germany. So I'm reaching out to a good mind and troubleshooter over there. Serato should be in here shortly to offer some advice as well.

In my case there ist no difference between cords and wall plugs..

That´s sounds good.

Hey guys,

just tried to reproduce the issue, and these are my results:

1. setup
2x1210 with Shure M44-7
MacBook Early 2011, 15", i7, 2.3Ghz, 8GB RAM, OSX 10.6.7
SL 22236
SL2, Ins coming from the 1210s, outs going to a Rane TTM 57SL at line level
SL2 set to phono level

2. testing results
parameters:
with or without power supply
with or without SL opened
decks set to int vs thru OR (if SL closed) connected or not connected by USB cable


a.
with or without power supply
with or without SL opened
decks set to int vs thru
result:
no high pitched tone
-----------------------------------

b.
with or without power supply
with or without SL opened
decks set to int vs thru
result:
no high pitched tone
-----------------------------------

c.
with or without power supply
with or without SL opened
connected or not connected by USB cable
result:
no high pitched tone
-----------------------------------

d.
with or without power supply
with or without SL opened
connected or not connected by USB cable
result:
no high pitched tone, but humm gets a little bit louder compared to (c.)
-----------------------------------

e.
with or without power supply
with or without SL opened
decks set to int vs thru
result:
no high pitched tone
-----------------------------------

f.
with or without power supply
with or without SL opened
decks set to int vs thru
result:
high pitched tone
-----------------------------------

g.
with or without power supply
with or without SL opened
connected or not connected by USB cable
result:
no high pitched tone
-----------------------------------

h.
with or without power supply
with or without SL opened
connected or not connected by USB cable
result:
no high pitched tone (dead silence ;) )
-----------------------------------

Hope that helps.

Thank you Nik39. Thats priceless :)

Could you elaborate on -

f.
with or without power supply
with or without SL opened
decks set to int vs thru
result:
high pitched tone
-----------------------------------
please ;)

Can you please elaborate on what to elaborate on? ;)

f.
without power supply
with SL opened
decks set to thru
result:
high pitched tone

well, I just noticed the bold type. Doesn't really show up on my screen but when I went to quote it I see the tags.

In order to duplicate this we need to
1- not have the power supply attached
2- open Scratch Live
3- Unhighlight the Thru button

and you hear the high pitch tone?

Is it the same tone that was posted to this thread?

no p/s attached, SL opened, highlight the thru button ( = decks set to thru).


Sounds very similar. Do you need a recording as well?

If its not a pain for ya.

We can't duplicate it here but you are able to in Germany.

It only happens when the software is open, which is why I wish a Serato person would enter into the conversation.

NIK39, if you are using the SL-2 as core / asio device under those same circumstances, do you hear the high pitch tone?

Damn, wrong country to use your stuff.. :-(

No no no ;) Something must be tweaked and we'll get it figured out.

We're making progress though.

HI Einklang,

Do you have access to an SL1, SL3, o4 SL4 you can use for testing? I'm curious if a different Rane USB device experiences the same issue.

Before installing the 2.2.2 version of SSL, did you have another version of Scratch Live installed?

If you go into SSL an open the Plug-ins tab, are any of the plug-ins enabled? If so, disable all plug-ins and see if it has any affect.

When launching SSL, do you have Ableton open?

Thank you for your time! :)

No, all my friends using traktor.. ;-)
No. It´s my first time with serato. Until now I used (and using) traktor scratch.

No, I don´t. But it doesn´t affort. No.

You´re welcome!

Thank you for the information.

Please open Console from your Utilities folder and then start Scratch Live.

Within Console, look for error report and etc, basically, anything OS X reports within Console may point to the cause.

Thanks :)

Nothing special.

Are the other DJs you know experiencing the same issue also using OS X version 10.5.8?

I will ask. But nik39 is using 10.6.7...

Please post the specification of your Mac and I'll look for a similar machine here at Rane, thanks :)

I do not think Nik39 was able to reproduce the problem, is this correct?

Take a look at my profile.. ;-)

Apple MacBook 13-inch 2008
Mac OS X 10.5.8 Leopard
2GB RAM, 320GB Hard Disk

Nik39 was able to duplicate it in one of his many scenarios.

Ok. So the sound isn´t only a problem of 10.5.8.. ?!

If Nik39 can reproduce the issue using 10.5.8, the version of OS X isn't part of the problem.

I'm using a Mac similar to your and attempting to reproduce the issue, but with out success so far.

Please open the SL2 preference pane within System Preferences (with Scratch Live closed) and take a screen shot, thanks :)

No, he is using 10.6.7!
MacBook Early 2011, 15", i7, 2.3Ghz, 8GB RAM, OSX 10.6.7

so far, it´s a "german problem".

Oops, sorry, I meant 10.6.7, sorry for the confusion :)

done.

As a test, please download and install the 2.2.0 version of SSL. I know the 2.2.0 version will not work with the SL2, but I'm curious if the 2.2.0 installer has additional files not included with the 2.2.2 versions.

Before installing the 2.2.0 version, go into your Applications folder and rename the ScratchLive.app file to ScratchLive 2.2.2.app. This will allow the 2.2.2 version to stay installed and not get overwritten during the 2.2.0 installation.

After installing the 2.2.0 version, open SSL and see if the same problem occurs (i'm guessing no) and then exit SSL.

Next, open the 2.2.2 version of SSL and retest, any luck?

Nik39, when you listed your testing, on the scenario that you did hear the noise you listed "INT vs Thru" but had THRU as being highlighted. Does that mean you weren't in INT mode? If so, what mode were you in? Do you hear it in both ABS and REL?

Thanks for the pic!

Does adjusting the SL2 preference pane Buffer Size have any affect?

No, same issue.

No.

Thanks for trying :)

It's almost quitting time at Rane, but I'll be back tomorrow and we'll try to further troubleshoot the problem.

The Console messages you received "com.rane.sl2.daemon[44]" appears to be a clue, as I am not able to generate the same noise issue or the same Console message.

I'll be back tomorrow :)

Ok. I go now for sleep. ;-)

Hello :)

Please try this:

Keep SSL closed

Open your Macintosh hard drive

Open your Home folder

Go into the Library folder

Go into the Preferences folder

Locate and delete the com.serato.scratchlive.plist file

Restart SSL and retest

Any difference?

No, only my settings were deleted.

The other guy is using 10.6.7.

I'm not sure if I've already had you try this or not, so I'll ask again :)

Open Ableton and load a session

Open Scratch Live and enable the Bridge

Launch the Bridge within SSL

Does the strange tone issue persist?

yes he does.

Have you tried the following:

Start SL

Connect your SL2

Stand in an upright position

Touch the tip of your nose with your right finger

Spin around three times (please also try spinning 6 and 8 times)

Does the strange tone issue persist.

No, because after trying this I was sick like a dog and now my mixer have a disfunction.

haha :-)

I really can´t suggest the sl2 to my collegues until this is resolved.

If there really is a high pitched noice in the audio, the sl2 is just not usable in Germany.

It´s not a general problem. A friend of me have the SL 2 too and not such sound.

And if you switch boxes with him, you still have the sound?

we will try next week.

Excellent suggestion ;)

If you don't experience the same issue with your friends SL2, please PM (private message) me both serial numbers :)

Do you need any information from my side?

BTW, I can confirm that this is happening on Win XP SP3 as well. So we can rule out that it is a OSX specific issue.

Just out of interest nik have you run the same tests on all rane hardware? Just an idea to see if it is jist the sl-2.

Just on the SL2. But I can't remember ever having this issue with the SL3 for example. Haven't tried it with the SL4.

If you tie the SL2 ground post directly to the ground post on your DJ mixer (eg 57 or 68), does the problem still occur?

Good updates Nik39, thank you for the continued troubleshooting efforts :)

Yep. Still happens.

Lame, thanks for trying. Do you have access to another SL2 you can use for testing?

What is the power over in Germany? In uk its 240volt 50htz. I can get hold of an sl-2 and try these tests aswell if you like guys? See if we can tie it down to voltage ect.

If you send me a SL2 I would thoroughly look into this issue.

I´ll try next week. It´s not a general problem, some users haven´t a problem with their sl2.

I tried it with two SL2s...

Same results on both?

Please private message me the serial numbers for the SL2's you used for testing, pleeeease :)

For real? I can do it, shure.

Yes, please :) I want to look into the batch each unit was built. Thank you!

Some news? I payed 500 euros and can´t remix and record my studio stuff. next months I´ll start a club tour and with this issue it´s impossible.

Hey guys.

Can I just clarify one thing here:

If you put all THRUs on, does this tone still happen?

And nik39 - are you able to upload a recording too please?

Also, if there are other SL 2 units you can test out on, please try this (even if it is at a shop).

Cheers.

YES and it´s getting louder when you put thru on.

Einklang - we're working on this for you. Thank you for the continued patience, we are still making progress :)

Have you had time to test the SL2 your friend is using that isn't experiencing this problem?

If so launch Scratch Live and then connect the SL2 after SSL loads, do you get the same noise problem?

No, we will do it at friday.



Yes, it doesn´t matter.

I think testing with your friends box is going to be the big test. This should help us determine if it is computer or box related. We are chasing a few different scenarios but this will shed light on many of them.

Here the results:

1) Both SL2 have the sound issue.

BUT we have succes with eliminating the problem: just connect the rane power supply!

Well, please ship the power supply for the german SL2 constumers for free.

It should not produce the noise when not using the power supply.

Yes, but it doesn´t.. ;-)

You mean it does ;)

Of course..

Great news! I'll pass your findings to our engineering team, thank you :)

Quick question, once SSL is open, disconnect the power supply, does the noise return?

yes, the tone is every time present, only when power supply ist connected there is no such sound.

Told u guys ;)

Got it, thank you for the info.

;P

That is good, a power issue was my original assumption.

Excellent work guys. Still need to get to the bottom of the issue but at least now we have a working solution.

Now I sold my SL2 on Ebay, have fun with this issue and please delete my account.

Thanks for the fast support!

Thats sad that this issue has made you leave serato, feel for ya hope you didnt loose to much money on selling it.

Ah - we're sorry to hear that. Do you have the contact details for the person you sold the SL2 to?

This is most certainly not a common issue.

We're still looking into this issue.

But for now, if anyone is still having no love with their hardware, then please get in touch with the German distributor - since the units are under warranty we will be able to sort this out for you.

Let them know about this help thread so they can see what is happening with this issue.


Rane Germany
Pro Audio-Technik Ltd. DJ Department (www.rane-dj.de)
Zum Wartturm 15
63571 Gelnhausen
Germany
Tel: 49 (0) 60 51 91400
Fax: 49 (0) 60 51 9140-59
Email DJ Support (support@rane-dj.de)

Thanks.

I wonder if he would have heard it with 2.3 software.

Nik39, have you had the chance to check that at all?

If you get a chance, could you test for that with the latest beta build of the software?

I highly doubt that it is a software issue, as the issue goes away when using the power supply, but I'll check and let you know.

But it doesn't happen when using the Sl-2 as an asio / core audio device?

Question or statement?

Yes, this issue is only in Serato without power supply. I think it´s a problem of the Phono preamps.

Good luck.

Question. lol. I think we are closer than ever to it's origin.

?

ya for nik39

no problem.