Where are your maximum screen updates set to inside of the set-up / display tab?

In the set-up / library tab, try sliding the album art and font to the far left.

maximum updates are set to 60
and the silders to the left for art and font
i tried this in 1.9.2 and 2.2.2
its also now doing a thing where when i hit the pad it triggers 2 times like a flam drum thing and also delayed when in 2.2
in 1.9.2 it works good with the screen small just a slight delay but when i make it full screen theres a delay still

Hey Mat,

I've owned your thread and have asked Serato for some help on this.
Hold tight:)

Thanks for the help Zach
i forgot to mention it triggers fine from the mixer but not from a midi device

Why not upgrade your serato software? 1.9.2 is mad old maybe that's the problem

yeaah i still need help
i did try newer versions i was told there had been problems with video in some of the newer versions
i tired 2.1.1 a few times and it crashed
in 2.2 it would crash but instead of shutting off the video would re open

i still have the delay when hitting the pads in all versions

If you are crashing it's likely you have corrupt video files. have you analyzed all files and trashed the corrupts?

No corrupt files
i actually double checked by converting all my files using the current handbrake preset for video sl

Does your Mac have a dual video card?

If so, is yours set to Higher Performance?

hmm
where do you find that info about the video card
its a mac book pro about 2 years old

I'm pretty sure I checked this when you were here and you don't have this option.
Go into your Energy Saver settings.
If you have dual video cards you will see the "higher performance" setting at the top of this section.

yeaah i dont have that option so must not be a dual card

Hey Mat,

Sorry for having to ask you this for the 100th time but can you list the exact specs of your machine and OS?

I'd like to try my first tests on the same machine if we have one here.

It might be helpful if you listed your graphics info.

Go to the apple, About this Mac, more info, click on Graphics/Displays, and post the info into this thread.

heres the info


NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3448
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

I know this isn't the best option, but I'll ask anyway, when was the last time you performed a clean install of OS X?

i was having problems with my dj sets with 2.1 so tried it then but it didnt help then 2.1.1. seemed to work fine

When you say 2.1.1 worked fine I'm assuming you've always had and continued to have this midi delay issue after the fresh install?

So far I have tested this on two machines here but haven't been able to reproduce the issue.
We do not have a computer here that is the same as yours. I'm going to see if Serato does and if so, I'll have them test it for us.

Hold tight buddy:)

Hey mat the alien,

Hmm, seems like some sort of MIDI communication problem.

- First off, can you just make sure you are plugging your MIDI controller in directly to one of the USB ports rather than into a USB hub or splitter. Also, do you have any other devices plugged into your USB ports?

- Does this only occur with this particular MIDI controller? (I see you mentioned that you don't get this problem with the TTM57)

- Does the delay occur with any Scratch Live / MIDI functionality? i.e once you have made the Video-SL output full-screen, does the delay occur when you use MIDI with anything in Scratch Live, or is it only certain things? i.e Only Video-SL functions.

- Can I please get you to download 'Snoize' MIDI monitor from here : www.snoize.com (It's small and free)
Once it is installed plug in your hardware (first) then open the application. Basically this will show you what MIDI messages are being sent when you press a button on your MIDI controller. I want to see if MIDI messages are still being sent exactly the same when the Vidoe-SL ouput screen is fullscreen and when it's not. Hope that makes sense!

Sorry for the overload if info, but let me know if you have any questions about any of this :)

Also.. can you list the exact specs of your computer again?

yeaah for a while i was having a problem with the computer screen freezing and the track would keep playing then after 30 seconds or so it would continue as normal

but the midi has always been delayed in the video sets
the trigger finger is going into the second usb and the delay happens in either usb port
thats the only one plugged in
it works fine for my dj set up

the cues trigger fine from the 57 and also when the video screen is small but when you make it full screen the delay starts
it seems like all the midi functions struggle , the cues are delayed and the knobs work then stop working

im just in maui ill try the snoize thing when i get home

specs
mac pro 15 "
10.6.72.53 ghz intel core
4gb ram

harddrive
WDC WD7500KPVT-00HT5T0:

Capacity: 750.16 GB (750,156,374,016 bytes)
Model: WDC WD7500KPVT-00HT5T0
Revision: 01.01A01
Serial Number: WD-WXE0AB9K3570
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Rotational Rate: 5200
Medium Type: Rotational
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Capacity: 209.7 MB (209,715,200 bytes)
Writable: Yes
BSD Name: disk0s1


let me know if you need more info

thanks

Yo Mat.. one more thing..

Go into About this Mac, click on More Info, and copy/paste your Hardware Overview into this thread.

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.00AC.B03
SMC Version (system): 1.49f2
Serial Number (system): W892210D7XJ
Hardware UUID: 189498CF-C82D-510F-B2D2-79AB748422A9
Sudden Motion Sensor:
State: Enabled

Let me know when you can check MIDI messages being set with Snoize.

Also, sorry if this has already been asked, but have you tried using another MIDI controller? Do you get the same results?

ok i messed with the trigger finger for a bit with serato video and saved the snoize document

Hey mat,

The Snoize file only shows me what MIDI messages are being sent, but what I need to know is : when you are getting this problem with the delay (when you have Video-SL in full-screen mode), is the same MIDI message taking a long time to show up in Snoize? Is there a delay between when you press a button on your controller and when the MIDI message shows up in Snoize? Or is it always showing up instantly in Snoize? Hope that makes sense.
Basically I just want to see if there is a delay with Snoize from your controller in the same way there is a delay between your controller in Scratch Live.

Sorry, I should have made that more clear before :)

Let me know.

so snoize seems to be registering the notes as i hit them
the delay is wierd it skips some and just a slight delay compared to when just doing a dj set but bad enough to make it not too usable

Sorry mat I'm still a little confused. Can you confirm this for me :
When you get this problem with the delay in Scratch Live, if you switch to Snoize when this happens is there also a delay between when you press the button on your MIDI controller and when you see the message pop up in Snoize?

it seems to appear the same time as i hit the pad in snoize with no delay

Okay so it seems your computer is receiving the MIDI messages fine even when there is the delay in Scratch Live.

- I wonder if this is CPU related. Can you please open the Video-SL setup screen and lower the 'Quality' to 'Low', turn off 'V-Sync', and 'Use Frame Blending'. Does this help?

- If the above doesn't help can you let me know what your computer's CPU % is? You can check this in 'Activity Monitor'.

- Also, I don't think you told me if this delay still occurs when you use other MIDI controllers? (not including the TTM57-SL).

Cheers :)

v sync is off and frame blending is on
both midi controllers i have are the same
i tried lower quality but it didnt get much better and the quality was a lot worse
the midi delay was a bit better last night i was doing a video set before cut chemist
but then at the end of my set it crashed video sl
ill attach the crash log here or should i make that a new thread
when i get home ill look into the activity monitor thing

You can attach the crash log to this thread and I will take a look for you.

Did you manage to see what CPU percent your computer is at in Activity Monitor when you get the MIDI delay?


So you have only had this problem with these same two MIDI controllers. Are you able to try using another MIDI controller to see if it still happens? Also, you aren't using both of your trigger fingers at the same time are you?

Is there anyway you could take a quick video showing the MIDI delay when your video output screen is maximized? If not, don't worry about it :)

ill check the %age tonight and try to attach a video also

i attached the crash log here
oh so the controllers im using are the trigger finger and the lpd akai

i have been using both controllers for my dj set with no problems
usua;;y i dont for the video set but was last week

i also noticed when i use midi with the video set the settings on the controller change
maybe the midi has something to do with the crash

not sure if the crash log attached or not
let me know

Hey Mat,

Doesn't look like the crash log got uploaded.

Try er again:)

I clicked attatched and it says error - success but doesnt seem to be sending

You can send it to my email and I'll upload it for you:)

so the midi thing seems to of got a bit better but still worried about the crash , i re scanned all my files and non are corrupt

Hey mat,

I have spoken to a couple of our guys regarding this and we seem to think it could be CPU related. To quote : 'This could be a general performance issue when processing MIDI input under heavy CPU load (the heavy load comes from Video-SL in fullscreen mode, but this leaves less CPU time free for Scratch Live and this could be where the delay in processing MIDI input messages comes from).'

Can you please let me know what your CPU% is when you get this delay? What % does it fluctuate around?

With regards to the crash - sorry for the delay. One of our developers took a look but the crash file was only one line which was a bit strange. Would you be able to upload another one, this will show you how : serato.com If you like you can send it to me via email : logan@serato.com

Okay so the crash log didn't give us a whole lot of information unfortunately.

Could you please let me know a couple things :
- Was this a one off or can you reproduce this crash?
- Do you remember what you were doing when this crash happened? Were you loading a track?
- Does it only crash with this version?

Cheers.

just got home ill check the activity,
i was just loading a video when it crashed
its happened a few times
so i re converted all my videos with the handbrake preset
i tried the newer version but it crashed at home 1.9.2 has been the most stable so far

i tried to test 2.2.2 but it was weird it didnt pick up slow hand movements

You might just need to recalibrate : serato.com (also make sure 'Hi-Fi resampler' is on in the Setup screen).

Is it the same videos that are crashing everytime? What format are they?

Has it crashed since you reconverted them?

hmm i usually have hi fi sampler off i think in older versions i might of had crashed when i had it on so left it off

i dont think it was the same file it ws after i converted them but it crashed before also
i used the serato handbrake mp.4 preset on here to convert the files

to get 2.2.2 to react to the slower record speed i had to move the The noise threshold slider a lot further left than i would with any other version

i havnt done a video set since the cut chemist show where it crashed so ill have to test it out for a bit and see how its looking but its normally after about a hourish

Hey Mat,

How has 2.2.2 been with Video-SL? Have you had any crashes? If so I think you should use version 1.9.2 when you do your Video-SL sets until version 2.3 comes out - which is not too far off.

Let me know how it's been and where we are at now with this :)

hey sorry for the delay i didn't see this reply
ive not done video sets lately
ill try to test it out at home and carry on using 1.9.2

thanks for the help and ill get back asap

Just wanted to jump in this thread and mention I've also had a delay problem using a trigger finger but only in video SL and again no delay from my ttm57, only from the midi pad. is there any news on this issue? Im running Mac OS 10.7.2 and serato 2.3.1

i think the next step for me to try to fix the midi problem would be a new computer , ive trouble shooted everything and couldnt fix it

Hey DJ Dunks,

Are you able to start a new help thread with this problem? We'll jump in there with you and see if we can figure out what's happening.

mat the alien,

Have you tried using another computer with your setup before and had it running smoother? A computer with higher specs probably would run better but I can't guarantee it. Have you tried 2.3.3?

no , but i have some friends who dont seem to have any problems.
Nick Thayer and Skratch Bastid

i always get Random Crashes with Video SL also
ive trouble shooted everything i could and just couldnt pinpoint anything to fix it

right now im using 2.3 for dj sets and everything works fine
and have been using 1.9.2 for video sets
the last few video sets i tried mix emergency and didnt get any crashes but ive been kind of holding off doing video sets until i can get it running smooth

ill test it out with 2.3.3

thanks as always for all the help you guys have the best support

Okay let me know how you go with 2.3.3.

You might actually like to talk to Anthony, he's our Video-SL support specialist and might be able to help you out (more so than I can). If you like you can email him via support@serato.com and just give him a quick run down of your problem.


:)