Hello brkdncr,

I've helped quite a few people install the driver on an "i" series machine and most of the time its been quite a pain.

First off you should turn off UAC:

Click on the Start menu.
Type in the letters UAC into the search field.
Click on the one thing that pops up.
Move the slider in the next window all the way down to 'never'.
Restart your computer.

Once done, you will need to open the 'device manager':

Click Start menu.
Right click on Computer and choose 'manage'.
Click on the 'device manager'.

Now locate the Serato usb device under the 'serial bus controllers', right click on it,
and choose to uninstall.
During the uninstall process make sure to check the option in the lower left corner of
the window that pops up that says "delete driver software'.

Once the driver is gone, unplug the SL1 into a different usb port on your computer and follow these directions:

1. Shut down any program you have open.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on All Programs.
4. Click on the Serato folder.
5. Click on the ScratchLIVE folder.
6. Double click the 'Update Driver' link.

Once updated try opening SSL.

If it still says 'hardware disconnected' try unplugging and replugging the SL1 into the same port.

If your still having issues you'll need to go back to the device manager and uninstall the driver using the directions above again.

Once done, unplug the SL1, plug it into another usb port, and follow the directions to install the driver via the 'update driver' link.

If it still doesn't work uninstall it and try it on another port.
You get the idea.

Hopefully you'll find one port that works.

I would also suggest unplugging ANY other usb devices prior to trying to install the SL1 driver.

This seems like a problem that should be fixed! Is there a fix on the way or should I turn in a support request to Dell?

Its a Windows thing that is worse using Windows 7 or Vista due to UAC controls.
You are bound to have the same issues installing other hardware if you don't follow the proper install instructions.
In your case, this issue wouldn't have occurred if you originally plugged in your hardware prior to installing the software.

I think you'd be wasting your time complaining to Dell or to Microsoft.

If I uninstall Serato, Uninstall the device driver (and tick the box to remove the driver files), disable UAC, disable automatic driver install, restart, will I then be at a point where i can retry the installation process from scratch?

If this is the case, can you submit a change request for the next version release of Serato to add a warning that Vista/7 users should follow specific instructions before continuing with the install?

Yes:)

This is already mentioned in the install.
"If you are installing drivers, before pressing "Install", CONNECT ALL Scratch Live COMPATIBLE DEVICES TO USB PORTS. Compatible devices are:SL1, SL3, TTM 57SL, MP4, and Sixty Eight"

While uninstalling Serato, uninstalling (and deleting) driver, reboot, then reinstall as specified by instructions did not fix the problem, i stumbled upon a post that stated that they got it to work by using a powered USB hub.

This has worked for me. In fact, i don't even need to use the power adapter for either the USB hub or the SL1. Running the driver update file the USB device is recognized correctly and the error code 10 did not appear. Serato recognizes the SL1 without any further mucking around. I can plug the hub into any USB port and things seem to work.

Perhaps this should be added to the FAQ?

Also note that I'm using a Dell E6410, i5, 32-bit Windows7 with BIOS A06, UAC disabled, auto-driver install disabled. The hub is a cheap one branded inland-products.com

howdy!
or u mate there can try this service from www.windowsupdatesonline.com
thx

Thanks for the update brkdncr.

What is the make and model number of the hub your using?

dunno the model, it's branded inland-products.com though.

It seems I'm stuck. I installed windows XP and while i can get the Serato device to be recognized, i can't get it to work correctly.

What's not working correctly now?

in windows xp, device is only correctly recognized when attached to USB hub. I followed the correct install instructions and ran the Update Drivers.bat to attempt to fix. In Serato, when the sl1 is correctly recognized, the timecode tracking is not correct. The song just moves back and forth slightly and rapidly without any relation to the movement of the timecode vinyl. The setup function shows a very fuzzy circle that fills the box at 4x.

Would you be able to provide more information on the i-series CPU and BIOS issue? Such as some sort of documentation from intel? I can't seem to find anything else that's being affected.

Dell released BIOS A07 for the Latitude E6410 on 3/9/11. I installed and restarted but have the same issue.

I did some additional troubleshooting though. While I still need to use the USB hub to get the device to be initialized properly in Device Manager, I started up SSL and while the right deck still just wiggles around, I set up my right turntable to play through the left input and control the left SSL deck and it works fine. I double-checked my cabling and it seems that there is still a hardware incompatibility issue.

First mistake is using a USB hub. It could be messing with the signal or you just have it set to PHONO & your using a LINE input. Second, make sure windows XP has finished updating completely. There are years of updates that could take days to install. Keep clicking on windows(Microsoft) update. FYI- XP will only recognize 3 gigs of RAM, max, regardless of what's installed. I think your better off going with the 7 it came with but see if your orig restore disks come with 32 & 64 bit. If so, use the 64 bit.

Then, when you install SSL, follow the directions on the screen & don't plug in the box until it says to. Hope any of that helps.

I would agree with this but know if you go this route you'll want to optimize the computer for music. Windows 7 and Vista have a ton of background processes running on start up that could get in the way of SSL's performance.

Unfortunately I don't have any other info other than what is provided on this site.
I can tell you that the problem is a specific chip that is used in the SL1 and the 57.
Not all usb 1.1 devices have issues with these processors but any that use this specific chip do.

I would also agree you don't want to use a usb hub.
If you have to use a hub to get things working then there is an underlying issue.
I would go back to Windows 7 and this time, before you install SSL, make sure your SL1 is connected.
Let us know your findings.

Thanks. While x86 doesn't make use of all 4GB of memory, it's not like you need 4GB of memory to run XP and Serato. I have tried both XP and Win7, it seems that both are having the same problem. I'll go ahead and admit that my day job is a system admin for a law firm, troubleshooting applications and hardware is somethign I do on a regular basis. The problem seems to keep pointing back to the Serato SL1 hardware and the USB controller that are in many of these i-series laptops. While I believe my SL1 is still under warranty, there isnt anything to repair. It'd have to be a recall, which Rane won't do considering the cost.

The next step is that I've ordered an ExpressCard USB 3.0 expansion card. I chose USB 3.0 becase I know for sure that it won't be using the built in USB controller and just adding additional ports (like a hub), but rather it will be an additional USB controller in itself. This may quite possibly completely work around the problem for only $40.

If it doesn't...well I've already bought a Denon SC2000 MIDI controller that includes VirtualDJ. I have a native instruments Audio4. I'll just move away from vinyl control completely or upgrade Virtual DJ to the DVS version. It sucks as I've really liked SSL but I can't let it prevent me from DJ'ing and I really dislike being forced to upgrade at full cost while I'm still under warranty.

I FIXED IT.

Instead of buying a new or used SL3 for hundreds of dollars, I went and bought this:

www.vantecusa.com

It's a Vantec USB controller. Got it off newegg.com for $40-ish. The clue is that this is an issue with the USB connection and partially works with a USB hub attached. So I replaced the USB host controller.

Part info:

Vantec UGT-UT302CB

I'm happy to hear that worked for you.

PCMCIA cards have been known to fix some users issues but unfortunately not all.