What version of the program are you running? What is the problem exactly?

I reformatted my laptop just in case i was runnign too many programs on it. I am running 2.2 as suggested in another help case. Uploaded to 2.2 and loaded all my crates. I cant move even the columns now. SSL crashes

I am running SL1, version 2.2
Toshiba
Processor Intel Core Duo CPU 2.00 GHz
Memory 6.0 GB
64 bit Op system

I cannot move even a column after my crates load. system crashes.
I played three songs then Poof! Crash.

Are you using an external HD?

Yes Rafael.

Does the program react the same when you do not have the external connected? It could be a corrupt ScratchLIVE file on the external causing the issue...

i never have the ext disconnected. I usually just leave it in. Rafael can I call you?

Yes you can call me 425 355 6000. I would try it without the external connected to see if that is the issue - this way we will be able to determine where the problem is coming from - in order to track down and fix the problem.

When the external is disconnected my library disappears. Am I missing something? All my files are on my external drive

No - its supposed to do that.

Does the program crash when the external is not connected - or does the program only crash when the external is connected?

crashes when external is on there. Nothing showing up except two songs i have on the desk top

Good - so the problem is in the external HD.

Do this:

Close down the ScratchLIVE program
Go to the external HD
Change the name of the _ScratchLIVE_ folder to _ScratchLIVE_OLD
Make a new folder and call it _ScratchLIVE_
Go into the _ScratchLIVE_OLD folder and copy the entire Subcrates folder
Paste this Subcrates folder in the _ScratchLIVE_ folder you created

Now open the program - let it scan all tags.

Once this is done - see if still crashes.

This is the dump I got after playing couple tracks Rafael.

I can move columns and everything just need to know whats causing the crash. Got this in my problems and solutions report:

Problem Event Name: APPCRASH
Application Name: ScratchLive.exe
Application Version: 2.2.0.33
Application Timestamp: 4d2d1748
Fault Module Name: ScratchLive.exe
Fault Module Version: 2.2.0.33
Fault Module Timestamp: 4d2d1748
Exception Code: c0000005
Exception Offset: 00285c2a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Did you even try what I suggested above?

Yes Sir. THis was after I analyzed and made the new folder

Just realoaded now this crash. I have been working on this for almost a week and a half with you guys bro. I am frustrated but I wanna play music. Everything you and your team have instructed me to do I have done.

Problem Event Name: APPCRASH
Application Name: ScratchLive.exe
Application Version: 2.2.0.33
Application Timestamp: 4d2d1748
Fault Module Name: ScratchLive.exe
Fault Module Version: 2.2.0.33
Fault Module Timestamp: 4d2d1748
Exception Code: c0000005
Exception Offset: 00285c2a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


2 crashes in 3 hours. NO corrupt files , and I have done everything at this point.

Call me - id rather handle this one by phone. 425 355 6000

Rafael. 3 hrs set no crashes. I reverted back to 2.0 as you suggested. Thx for the assist on this one. Stress free. Hopefully it stays this way. thanks.

No worries - glad everything is working out. Let me know if you have further issues.