HI DJ Scary G.

What you are experiencing is USB dropouts, where data is being lost somewhere in your computer's USB architecture, often because the operating system is prioritizing another task or function elsewhere that shouldn't be happening.

Here's an article for the basic tweaks to get your computer setup well for live audio use: www.serato.com

Let me know how you get on, if you're still experiencing issues we can look a bit closer to what is causing the problem.

Cheers.

I have the same problem, only since I downloaded the 1.7 version !

I also made the "tweaks", but still happens.

I also have suffered this item on a Mac. Only started occuring after the upgrade to 1.7. Did not occur on 1.5.

i have the same problem too ,after update to 1.7

Can everyone apart from DJ Scary G please start a new help request, we can then diagnose and trouble shoot your issues separately . Thanks.

I am having the same problem. Is there any place to get 1.5 untill there is a "FIX"

1.5 worked better, never froze.

From here: serato.com

I've gone there but cannot find 1.5, there is only 1.7.

FOUND IT, thank you very much, were you having the same problem ?

I added 8 GB of DDR2 800 to my system and it has helped. I also changed the UBS cable. This REALL should be a Firewire device. That would enable simultaneous recording ot serato on the same PC if they were to simply add recording to the software....

I am now using 1.5, and it works great.

You can record inside any ITCH product that mixes internally. Because the HC5000 doesn't, you would have to send a recording signal back into the computer's soundcard, this would then require you to record that signal in an audio application. It woudln't matter if the HC5000 was connected by USB or Firewire, the audio would still need to come from a mixer to another device, since in other ITCH hardware the audio is mixed in the software, so it doesn't even need to go to the hardware before it can be recorded.