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where do I get my serial number and where do I transfer the software to my iLok
A read-only archive of old serato.com help threads.

where do I get my serial number and where do I transfer the software to my iLok

Product
Pitch 'n Time LE
Version
1.2
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
logicpro
grapple music 2:21 PM - 25 June, 2010
Product: pitchntime-le
Version: 1.2
Platform: logicpro
Computer: mac
OS Version: 10.6.4
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having purchased the software and opened an account with serato (after many years of use with pro tools 1 2 & 3 in past)
I have not got anythng that states my serial no and how do I get the software to my iLok

Thanks

Paul Brewster
Serato, Forum Moderator
Michael R 10:45 PM - 27 June, 2010
Hi Paul,

If you go to the Product Registration tab on your profile page (www.serato.com [click link]) you can view your serial number and send your license to your iLok account :)

Please let me know if you have any problems.
grapple music 11:38 AM - 29 June, 2010
Michael

Many thanks. Now have plug in on iLok but is still not appearing within Logic. If i go to factory and then select time & pitch only standard options available.

What next ?

Thanks

Paul
Serato, Forum Moderator
Michael R 10:54 PM - 29 June, 2010
Hey Paul,

Pitch 'n Time is located in Logic's Time and Pitch Machine as an algorithm. If you open the Time and Pitch Machine, then click the Algorithm drop down box you will be able to select Pitch 'n Time there :)
grapple music 7:11 AM - 30 June, 2010
Michael

I should have said that I pulled down menu and nothing saying pitch / time / searto is there - all other plug ins on iLok showing ?

Any ideas - I have restarted , removed and re attached iLok a number of times but to no avail

Paul
Serato, Forum Moderator
Michael R 4:10 AM - 1 July, 2010
Oh ok, that is strange! :-S

If you open Finder and go to the Macintosh HD -> Library -> Audio -> Plug-Ins -> Components folder do you see the Pitch 'n Time LE.component file in there?
grapple music 2:19 PM - 1 July, 2010
Michael

Yes it is.

Paul
Serato, Forum Moderator
Michael R 4:58 AM - 5 July, 2010
Hey Paul,

In Logic can you click on Logic Pro -> Preferences -> Audio Units Manager and see if Pitch 'n Time is enabled? If it is, it will have a "tick" in the Logic column. If it isn't, can you please click the check box to enable it. Please let me know if that helps.