Software help archive

A read-only archive of old serato.com help threads.

Can't Load Serato 2.2.1

Product
Pitch 'n Time Pro
Version
2.1
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolsle
DJDIRTY75 6:40 AM - 21 June, 2010
Product: pitchntime-pro
Version: 2.1
Platform: protoolsle
Computer: mac
OS Version: 10.6.3
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I recently transferred my Serato 2.2.1 license from one iLok to another with success.

Now I am attempting to load the the Serato software on to my Mac Book Pro to use with my Pro Tools MBox Pro 2.

The software loads however it does not ask for my serial number and therefore does not show up in the AudioSuite section of Pro Tools.

Can you tell me what I'm doing wrong?
Serato, Forum Moderator
Michael R 10:45 PM - 21 June, 2010
Hi DJDIRTY75,

You don't need to enter your serial number to open the Pitch 'n Time Pro plug-in, you just need to have an iLok key with a valid license on it connected to your computer. Do you have one connected?

Also, which version of Pro Tools are you running?
1:23 AM, 2 Aug 2010
This help request has been closed due to inactivity.