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Itch id often to crash
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Itch id often to crash

Product
ITCH
Version
1.6
Hardware
Allen & Heath Xone:DX
Computer
PC
OS
Platform
-
Beatbaby 11:16 AM - 28 April, 2010
Product: itch
Hardware: allen-heath-xonedx
Computer: pc
OS Version: win732
---

Itch is often to crash on my windows 7 PC 32bit (Lenovo T60, 3 GB RAM, Core Duo, I have install the XONE:DX 32-bit Windows 7 Driver), if I play and mix songs and copy any songs in another crate. Suddenly is Itch 1.6 freezed!

It's a risk for me, to use this software with Xone DX on my DJ-Gigs. A great pity! And that for a heavy price!
Serato, Forum Moderator
Matt-C 12:46 AM - 29 April, 2010
Hi Beatbaby.

Can you please check over this article and make sure you are doing everything in the following article:
www.serato.com

Can you please also explain the freeze more:
How long does it freeze for?
Does the freeze stop by itself?
Do you do anything to stop the freeze?
Does the audio, visual, or both freeze?

Cheers.
Beatbaby 9:23 AM - 29 April, 2010
Quote:

www.serato.com


I read yesterday. My computer is optimized for Itch, it's only for my dj-job with less applications and services. :-)

Now I know one reason, when Itch crashes. Look to my Quicktime Movie (100 MB ;-): rare.de
When I use the "Area"-Button und go to "Browse" and scroll the "Genre"-Area, Itch will freeze, please look to the video. Thank You.
Serato, Forum Moderator
Matt-C 2:30 AM - 30 April, 2010
I can't seem to open this movie, can you upload to Youtube or somewhere please?
Cheers.
Cid K 3:14 AM - 30 April, 2010
Right click and save as... I was able to open it after it was downloaded on my desktop.
Beatbaby 9:52 AM - 30 April, 2010
BTW: Exact the same error happens on my Lenovo W510 with Windows 7 Pro 64bit and 8GB RAM and Core i7 CPU.
Beatbaby 10:28 AM - 30 April, 2010
YT Videolink: Watchwww.youtube.com
Beatbaby 11:53 AM - 30 April, 2010
Itch 1.6 is bad. I'm angry! Don't works stable on two different Win-PC. The next bug I found: I imported a new song in the library, I play only any songs. Then I close Itch and press the Exit-Button and then Itch will freeze. Isn't cool, really!

The next problem: when I have disconnected the hardware and use the internal player, what is happen? I can not hear music, but my soundcard is correct. What means that?
Beatbaby 12:50 PM - 4 May, 2010
I have install Itch 1.6 on a Notebook (Core Duo 2 MHz, 3 GB RAM) with Windows XP Pro. Itch will not freeze, but the internal player doesn't works and the sound is deformed. I can send an audio file.
Joel Rodrigues 1:13 PM - 4 May, 2010
www.serato.com
beatbaby its your answer?
Beatbaby 1:58 PM - 4 May, 2010
Hi Joel, thank you, that is the right answer, the internal player works now. Very simple solution. ;-)
Joel Rodrigues 2:43 PM - 4 May, 2010
this is what serves as a forum (to help and be helped). best regards
Serato, Forum Moderator
Matt-C 10:17 PM - 4 May, 2010
Nice work guys! We're aware this is an issue :-(
We'll aim to have a fix in the next version of ITCH.
Cheers.
Beatbaby 8:18 AM - 5 May, 2010
I'm looking foward. ;-) Around when will it be?
Serato, Forum Moderator
Matt-C 5:55 AM - 6 May, 2010
We don't advise on release dates for software versions I'm sorry. But not too much further :D

I'll close this thread down now that we have this in our bug list. If this happens again feel free to reopen it, or if you have any new problems start a new help thread and we'll get right on it :D
Cheers.