The right platter on the VCI-300 has a bit of a wobble in it makinng it really tricky to get the sensor level right. Every time I use it I need to amend the sensitivity. Sometimes its fine and other times it just doesn't pick up I'm touching it. I adjust the setting and its fine, then 2 mins later its gone too far the other way and the sensitivity has gone to far its permenantly on red. It just seems as though there is too much play in the platter to get the balance right. This is brand new and been used 2-3 times. I have checked the forum and it recommended unscrewing the platter and checking the 4 screws...done this but no joy. I really don't have the time or money to get this sent back but feel if I don't I'm going to regret having to mess about each time. I'm not convinced this should have got through the quality control at vestax which is unusual as I have had a few of their products.

Any ideas what to do? Nice one

Hi Mike Control,

Lets get this taken cared of right away for you. First step will be is to contact our UK service center. Here is our UK service center info:

UK-INFO@VESTAX.jp

When you email them they should reply in a timely matter.

If you don't hear from them in a 72 hour period please message me and ill get to the top of this issue.

Please Email them when and where you bought the unit and the issue your having and the steps you took to try to fix this issue. I will also be linking them this email so they know i contacted them as well.

Thank you for your time and post on the Serato ITCH forums and lets get this solved for you.

Thank you,
Carl
Vestax U.S.A

How are things coming

Thank you,
Carl