Scratch Live Help
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downloading 1.9.2 incomplete
| Product | Scratch Live | Hardware | - | Computer | Mac |
| Version | 1.8.2 | Platform | - | OS | 10.5.8 |
dcesar716
7:45 PM 13 March 2010
when i click download version 1.9.2 for mac the process begins but then the download screen says "Verification Failed" and when i check my serato screen, i am still on version 1.8.2
Michael R
1:40 AM 15 March 2010
Hi dcesar716,
Which web browser are you using? Do you have an Internet Firewall in place?
Which web browser are you using? Do you have an Internet Firewall in place?
dcesar716
3:15 AM 15 March 2010
Mac OS X 10.5.8....... Safari 4.0.2. No firewall. The download begins but does not complete.
Michael R
4:53 AM 15 March 2010
Thanks for that. Do you have any other web browsers installed (eg. Firefox)? If so, do you have the same problem with them?
Michael R
4:36 AM 17 March 2010
If you run Safari, open Preferences then to the General tab do you have the "Open "safe" files after downloading" option checked?
Do you have the same problem when downloading .dmg files from other sites?
Do you have the same problem when downloading .dmg files from other sites?
dcesar716
9:56 PM 17 March 2010
I do have the open safe files after downloading option checked and i have never had an issue downloading any other files.
Michael R
11:36 PM 17 March 2010
Try unchecking that option just for this download, can you download the file now?
dcesar716
11:30 PM 18 March 2010
I did uncheck that option and tried again. A small screen is visible that says WARNING at the top under which it says The Following Disk Images Failed To Mount, below that it says ScratchLive_1-13.92_(19222)_Mac.dmg and next to that it says reason codecc overrun
Michael R
2:38 AM 19 March 2010
Hmm that doesn't sound good at all. There may be more of a problem with your computer :(
Take a look at these threads I found on the Apple forum, do they help at all?
discussions.apple.com (click link)
discussions.apple.com (click link)
Take a look at these threads I found on the Apple forum, do they help at all?
discussions.apple.com (click link)
discussions.apple.com (click link)
dcesar716
10:24 PM 19 March 2010
strange, i have never had download issues or any issues with computer in the past. I now am realizing the desktop link to serate was for 1.8.2 but i had 1.90 saved under applications. Tried to download again and still same message.
Michael R
2:35 AM 22 March 2010
I'm afraid I'm not sure what else you can try sorry. You may need to post on the Apple forums or give Apple a call and see what advice they can give you. Please let me know what you find out.
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