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downloading 1.9.2 incomplete
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downloading 1.9.2 incomplete
A read-only archive of old serato.com help threads.
downloading 1.9.2 incomplete
Product
Scratch Live
Version
1.8.2
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
-
dcesar716
7:45 PM - 13 March, 2010
Product: scratchlive
Version: 1.8.2
Computer: mac
OS Version: 10.5.8
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when i click download version 1.9.2 for mac the process begins but then the download screen says "Verification Failed" and when i check my serato screen, i am still on version 1.8.2
Version: 1.8.2
Computer: mac
OS Version: 10.5.8
---
when i click download version 1.9.2 for mac the process begins but then the download screen says "Verification Failed" and when i check my serato screen, i am still on version 1.8.2
Michael R
1:40 AM - 15 March, 2010
Hi dcesar716,
Which web browser are you using? Do you have an Internet Firewall in place?
Which web browser are you using? Do you have an Internet Firewall in place?
dcesar716
3:15 AM - 15 March, 2010
Mac OS X 10.5.8....... Safari 4.0.2. No firewall. The download begins but does not complete.
Michael R
4:53 AM - 15 March, 2010
Thanks for that. Do you have any other web browsers installed (eg. Firefox)? If so, do you have the same problem with them?
Michael R
4:19 AM - 16 March, 2010
Sorry, do you mean you have no problems or nothing else installed?
Michael R
4:36 AM - 17 March, 2010
If you run Safari, open Preferences then to the General tab do you have the "Open "safe" files after downloading" option checked?
Do you have the same problem when downloading .dmg files from other sites?
Do you have the same problem when downloading .dmg files from other sites?
dcesar716
9:56 PM - 17 March, 2010
I do have the open safe files after downloading option checked and i have never had an issue downloading any other files.
Michael R
11:36 PM - 17 March, 2010
Try unchecking that option just for this download, can you download the file now?
dcesar716
11:30 PM - 18 March, 2010
I did uncheck that option and tried again. A small screen is visible that says WARNING at the top under which it says The Following Disk Images Failed To Mount, below that it says ScratchLive_1-13.92_(19222)_Mac.dmg and next to that it says reason codecc overrun
Michael R
2:38 AM - 19 March, 2010
Hmm that doesn't sound good at all. There may be more of a problem with your computer :(
Take a look at these threads I found on the Apple forum, do they help at all?
discussions.apple.com (click link)
discussions.apple.com (click link)
Take a look at these threads I found on the Apple forum, do they help at all?
discussions.apple.com (click link)
discussions.apple.com (click link)
dcesar716
10:24 PM - 19 March, 2010
strange, i have never had download issues or any issues with computer in the past. I now am realizing the desktop link to serate was for 1.8.2 but i had 1.90 saved under applications. Tried to download again and still same message.
Michael R
2:35 AM - 22 March, 2010
I'm afraid I'm not sure what else you can try sorry. You may need to post on the Apple forums or give Apple a call and see what advice they can give you. Please let me know what you find out.