Have the same problem switching to new more powerful laptop will not detect hardware

i changed usb ports and works now thank god

Hi chrisrax,

Try doing this:

1) Ensure Scratch Live is closed.
2) Connect the SL 3 to your computer.
3) Click the Windows Start button and go to All Programs -> Serato -> ScratchLIVE
4) In there you will see the Update Drivers program, click and run this.
5) The drivers for the SL 3 will now be installed.

Does this solve your problem?

Also please note that Scratch Live is not yet supported on Windows 7.

I have SL 1

Sorry, my mistake. The same process applies to the SL 1 :)

Sorry didn't work. I have a toshiba A505 S6014 64 bit with a i5 chip, i don't know if this would help you help me

Ok, can I get you to open device manager and locate the SL 1 driver (it should be in the Universal Serial Bus controllers section). If you look at the properties of this, does it give you an error message or code? If so, what does it say?

there is a yellow flag and I get a code 10

Hi chrisrax,

We've heard of this issue before, it seems to be a problem with the BIOS with the new i3/i5/i7 chipsets. Please take a look at this FAQ, try the suggestions and let me know if that helps -> serato.com (click link).

I am just saying thanks yo u guys for all the help u offered I finally got it working i must say i found that the problem was that i was using a usb mouse as soon as i unplugged it i was able to to connect the hardware. Again i must say thanks very much i am a happy camper

Hey chrisrax,

I'm glad to hear that you got it working :)

Hopefully a BIOS update will be released for your machine so you can use your USB mouse again.

I'll close this thread for now as your issue is resolved.