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My computer won't install the Vestax VCI-300 driver!
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My computer won't install the Vestax VCI-300 driver!

Product
ITCH
Version
1.5
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
z0reX 11:32 PM - 12 March, 2010
Product: itch
Version: 1.5
Hardware: vestax-vci-300
Computer: pc
OS Version: win7
---

My computer won't install the Vestax VCI-300 driver! It happened after I opened Virtual Dj to try to mix with the VCI-300 but it didn't work so I never explored any further things about it..

Well then i turned on ITCH again and it worked fine. After that I was going to eat and i unplugged the cable from my PC. Then when I came back and plugged it in, it wouldn't load the VCI-300 driver.. I've reinstalled ITCH like 6 times but it won't let me install the drivers..

Please help me

Thanks
z0reX 12:41 AM - 13 March, 2010
EDIT: Well it turned that wasn't my problem at all. It is the firmware. I was updating the firmware and now after this i plug my VCI-300 in but it won't responde. The power button is on but that's it, only the power button.

Please reply

Thanks
z0reX 2:43 PM - 14 March, 2010
Anyone at Vestax or Serato please reply!
Serato, Forum Moderator
Matt-C 11:41 PM - 14 March, 2010
Hi zOreX.

I was the weekend here in New Zealand, sorry for the late response.

As for your issue. As the VCI-300 doesn't have a driver that wouldn't be the issue anyhow.

Did you have good playback before you updated the firmware?
Did the firmware update complete? Or did it freeze or did you unplug it or close down ITCH or your computer during the update process?
z0reX 8:04 AM - 15 March, 2010
Hi,

Okay, that's okay I was just worried.
Yes! Exactly, I had good payback before i updated.
No! That's correct, it froze and i shutted down ITCH because I couldn't do anything!

Thanks for the reply
Serato, Forum Moderator
Matt-C 3:33 AM - 16 March, 2010
OK. Unfortunatly this sounds like there may be something with the hardware going wrong during the firmware updare.

You will have to send it in for repair.

Please contact:

Vestax Europe
Phone: +49 (0)2222 952372 (Mon–Fri, 10:00–17:00 CET)
Fax: +49 (0)2222 952374
Email support: cse@vestax.jp
Languages: German, English


Let me know how you get on.
z0reX 7:50 AM - 16 March, 2010
Okay, thank you very much i'll let you know how it goes!

Thanks again
z0reX 12:01 PM - 16 March, 2010
Oh yeah, one more thing..

Is this going on my guarantee?

Because I have over 2 years guarantee left from www.thomann.de

Thanks
Serato, Forum Moderator
Matt-C 9:36 PM - 16 March, 2010
Vestax Europe will be able to advise on the hardware guarantee - but I'd assume it would be fine :D
z0reX 9:52 PM - 16 March, 2010
Are you sure?

Because you know I said that I live in Sweden, and to send the controller to you will cost me alot..

But let me get this straight, if I send my VCI-300 to you guys, what do you do, nothing? I assume that someone will have to pay for it, but who?

Thanks again for all the replys, i appriciate it
Serato, Forum Moderator
Matt-C 9:56 PM - 16 March, 2010
Vestax will be able to advise what are your options.

I am at Serato, so don't have the information that would allow me to advise on this hardware return I'm sorry. Your best bet is to talk to them and discuss what your options are.

If you send Serato the unit, it'd cost you a fair bit as we are in New Zealand!


Cheers.
Vestax, Support
ChristianD 1:02 PM - 17 March, 2010
Hi Z0reX,

just to confirm, Matt is right in saying you will need to speak to the guys at the Vestax office regarding sending your unit in for servicing & your Warranty.
You can use the number above, or contact your local Swedish authorised Vestax dealer at

DLT Aps
www.dlt.dk
tel：+45-3637-0000 fax：+45-3637-0001

They may be able to help you out without having to ship your unit right across Europe!

Cheers
Christian
z0reX 2:16 PM - 17 March, 2010
What is going on here?

That's a danish website.. And my guarantee is on www.thomann.de I have over 2 years left of it from there. But it's in Germany and I just wondered if my hardware issue is going to be listed as a "guarantee-thing"..

Sorry about being slow but I just don't understand


Thanks
Vestax, Support
ChristianD 3:43 PM - 17 March, 2010
Sorry zOrex,
Ive double checked and as your warranty is specifically with Thomman, you will need to go back to them directly.

Any problems let me know

Christian
z0reX 5:50 PM - 17 March, 2010
Ok thanks. I will let you know how it goes..

Oliver
z0reX 6:04 PM - 3 April, 2010
Hi guys, I just wanted to let you know that, in my ITCH folder, I can't find a VCI-300 folder, just V7 and NS7..

It's located in:

C:\Program Files (x86)\Serato\ITCH\Drivers

It should be a VCI-300 driver there too. Do you guys have it so you can send it for me or something.. This is the last thing I will do, after this I'm going to ship it away for a repair, if it doesn't work..

/ Oliver
Serato, Forum Moderator
Matt-C 11:30 PM - 5 April, 2010
There isn't a VCI-300 driver, as it's class compliant (plug+play) so there is no folder.
z0reX 10:32 AM - 6 April, 2010
Okay so then my controller is f*cked up i guess...
Serato, Forum Moderator
Matt-C 10:44 PM - 6 April, 2010
It does look that way, which is why sending the machine back for repair/replacement will be the go.
Good luck!
1:21 AM, 2 Aug 2010
This help request has been closed due to inactivity.