Software help archive

A read-only archive of old serato.com help threads.

Connection

Product
Scratch Live
Version
1.9.2
Hardware
Rane SL1
Computer
PC
OS
Platform
-
Complexx77 4:02 AM - 9 March, 2010
Product: scratchlive
Version: 1.9.2
Hardware: scratchlive-sl1
Computer: pc
OS Version: win7
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I"m using Serato Scratch Live for the 1st time on Windows 7 on HP Labtop. I'm receiving error showing " Rane Hardware disconnected" How can I fix this?
Serato, Forum Moderator
Michael R 4:18 AM - 9 March, 2010
Hi Complexx77,

Can you please give me the specs of your computer and whether you are running Windows 7 32 bit or 64 bit?

Next, can you please try this:

1) Ensure Scratch Live is closed.
2) Connect the SL 1 to your computer.
3) Click the Windows Start button and go to All Programs -> Serato -> ScratchLIVE
4) In there you will see the Update Drivers program, click and run this.
5) The drivers for the SL 1 will now be installed.

Does this solve your problem?
Complexx77 5:28 AM - 9 March, 2010
Thanks Michael. That work, Its windows 7 64X

Now, just need to find the original manual. I have to read the basics on how to use the serato program. There is any PDF files to download. I have party to DJ for the end of march
Serato, Forum Moderator
Michael R 9:13 PM - 9 March, 2010
Glad to hear it worked :)

You can find the 1.9.2 manual here -> www.serato.com (click link)
Complexx77 4:09 PM - 27 March, 2010
I was wondering you can assist me with another situation. Im using HP Laptop. Windows 7. Serato software keeps crashing any fix to this
Serato, Forum Moderator
Michael R 3:20 AM - 29 March, 2010
Hey Complexx77,

I see you've started another thread on your new issue here -> www.serato.com (click link).

I've posted in there. I'll close this thread for now :)