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no sound after update to 1.9.2
A read-only archive of old serato.com help threads.

no sound after update to 1.9.2

Product
Scratch Live
Version
1.9.2
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
michaelalli 12:55 PM - 7 March, 2010
Product: scratchlive
Version: 1.9.2
Hardware: scratchlive-sl1
Computer: mac
OS Version: 10.6.2
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hi

i have updated to 1.9.2 and since that i couldn't play anymore. the hardware is shown as connected but the tracks didn't play. even not as abs played.

is this i a known problem with 1.9.2? with 1.8 everything works fine! is there a possibility to download older versions?

thanks for your support!
Serato, Forum Moderator
Michael R 4:02 AM - 8 March, 2010
Hi michaelalli,

Are you using turntables or CDJs? What do your scopes look like when using 1.9.2, do they look like any of the examples on this page? -> www.serato.com (click link)

If you wish to download an earlier version of Scratch Live you can find them all here -> www.serato.com
michaelalli 9:21 PM - 8 March, 2010
thanks for your help. i tried now the 1.8.3 version which i had before but it still does not work. i looked for the scope views, but i do not have any in the setup menu (i think there should be one ... www.ingenium.at )

any other suggestions what i can do?
Serato, Forum Moderator
Michael R 11:09 PM - 8 March, 2010
Do you have your SL 1 connected to a USB port directly on your computer or is it connected to a USB hub? What model Mac are you using?
michaelalli 6:19 AM - 9 March, 2010
i have tried both. first i connected it via usb hub and then, because of the malfunction, i tried it directly. it was always the same result.

i have a mac book air, mac os x snow leopard. 10.6.2
michaelalli 5:56 PM - 9 March, 2010
i have it now testet with 1.8.2 and direct conntection. it says, according to your link, no signal (green dot in the middle).
Serato, Forum Moderator
Michael R 11:39 PM - 9 March, 2010
The no scopes issue is usually caused by connecting the SL 1 to a USB hub, so I'm not sure why it's working with 1.8.2 and not 1.9.2 as it shouldn't be a software version specific issue :(

Are you using turntables or CDJs?
michaelalli 5:11 PM - 10 March, 2010
i use two technics 1200 mk2 with a pioneer djm 500
Serato, Forum Moderator
Michael R 10:46 PM - 11 March, 2010
Are both decks not working? Do the through outputs work? If you go to the Scratch Live setup screen, then to the Hardware panel, do you have the Audio Input Level set to phono?
michaelalli 2:42 PM - 20 March, 2010
thanks man, that was the problem! thanks for your support, you saved my day :)
Serato, Forum Moderator
Michael R 11:02 PM - 21 March, 2010
No worries, I'm glad your problem is fixed :)

Issue resolved, thread closed.