Software help archive

A read-only archive of old serato.com help threads.

authorization issue

Product
Pitch 'n Time LE
Version
-
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolsle
dwick 4:48 AM - 15 February, 2010
Product: pitchntime-le
Platform: protoolsle
Computer: mac
OS Version: 10.4
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I cannot authorize. The only option window I get tells me to insert ilok and restart host program which I do but nothing changes. I continue to get the same message. Please advise.

Thank you.
dwick 4:50 AM - 15 February, 2010
I cannot authorize. The only option window I get tells me to insert ilok and restart host program which I do but nothing changes. I continue to get the same message. Please advise. I am trying to install or run P&T 2.2

Thank you.
Serato, Forum Moderator
Goran 1:47 AM - 17 February, 2010
Hi,

Can you please tell me whether you're trying to run Pitch 'n Time Pro 2.2 or Pitch 'n Time LE, and also if this is a demo or not?
Is this the first time you're running Pitch 'n Time?

Cheers.
Goran
dwick 11:09 PM - 18 February, 2010
I am running Pitch 'n Time LE 2.2. This is not a demo. It was installed from the cd in the purchased box. It is not my first time running Pitch 'n Time . Although it is the first time I am trying to install it on my Macbook Pro laptop. I have this version Pitch 'n Time LE authorized to my ilok after installing on the first computer a couple of years ago. Again when Pro Tools loads all I get is the Pitch 'n Time window with the only available option to choose quit in it. I am running OS tiger and using Pro Tools 7. Due to as variety of frustrating reasons I have to stay with Tiger and Pro tools 7 for the time being.

I appreciate your help.

Thanks very much.

Daniel
Serato, Forum Moderator
Goran 12:15 AM - 19 February, 2010
Hi,

We should continue our conversation off the forum. I've sent you an email.

Goran