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mkv's converted to mp4 used to play in vsl but now no video. Works in quicktime.

Product
Video-SL
Version
Video-SL
Scratch Live
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
-
Darryl 9:41 PM - 11 February, 2010
Product: video-sl
Computer: mac
OS Version: 10.5.8
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Converted about 50 mkv's to mp4's a while ago and all of them have been working until recently. All the mp4's work when i open them in quicktime. 00
Rane, Support
RafaelM 6:31 PM - 17 February, 2010
What did you use to convert these Videos?
What version of Video SL and ScratchLIVE are you running?
Do these Videos play outside of ScratchLIVE?
Darryl 9:19 PM - 19 February, 2010
I am using PQ DVD Software to convert videos to mp4. Have been using the same program for two years now without a problem. I am using scratchlive 1.9.2 and whatever the newest videosl is. not any beta ones. I'm also using quicktime 7.6.4. All of these videos play in quicktime on my mac and play on my windows computer.
Rane, Support
RafaelM 10:15 PM - 19 February, 2010
Something had to have changed - this issue couldnt have come up out of nowhere.

So the question is - what changed on your computer? Any recent updates or changes?
Darryl 7:25 PM - 21 February, 2010
Hmmm. Not really sure. The normal updates the computer makes i guess. I haven't update the PQ software though. I will delete the videos and re-encode them and see if they work. Just seems weird that they play in quicktime on my mac and not in vsl.
Rane, Support
RafaelM 5:24 PM - 22 February, 2010
Let me know how it all comes out.
1:20 AM, 2 Aug 2010
This help request has been closed due to inactivity.