Software help archive

A read-only archive of old serato.com help threads.

I need a refund or I will dispute the charge

Product
Pitch 'n Time LE
Version
1.2
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
logicpro
JTB 10:23 PM - 17 January, 2010
Product: pitchntime-le
Version: 1.2
Platform: logicpro
Computer: mac
OS Version: 10.6.2
---

I purchased Pitch 'n Time LE to go with Logic Studio 2009 running on OS 10.6.2. It downloaded, I installed - never got ilok authorization as it said my ilok software was more recent. I tried opening Logic, reinstalling PnT, etc. It does not show up, I have no serial number on the order 0019510, and only after spending 30 minutes going through the website I found the "does not work with 10.6!!!! This should have been stated at time of purchase. I would like a full refund immediately. OS 10.6 has been out for months - even PT supports it!! so I had no idea - this is literally the first software I've purchased since OS10.6 was released that is still unsupported. Needless to say it does not show up anywhere, and is unusable. I will go ahead and get Melodyne as I have a deadline rapidly approaching. You will have my credit card info and also notice nothing in the way of serial numbers, codes, etc. have been sent.

Thank you

Jack Hale
halehouse@comcast.net
Serato, Forum Moderator
Michael R 3:08 AM - 18 January, 2010
Hi Jack,

We're sorry for the inconvenience, your credit card has been refunded as requested. We are currently working on support for Snow Leopard.
1:20 AM, 2 Aug 2010
This help request has been closed due to inactivity.