Software help archive

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EQ's Fatal error loading pro tools Snow Leopard

Product
Rane Series Equalizers
Version
-
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
-
Chris Daniels 5:07 PM - 16 January, 2010
Product: raneseries-equalizers
Computer: mac
OS Version: 10.6.2
---

Hello,

Just upgraded leopard to snow leopard and now Serato Rane EQ's give a fatal error whilst loading pro tools!!


Chris
Serato, Forum Moderator
Michael R 11:32 PM - 17 January, 2010
Hi Chris,

The Rane Series EQs are currently not supported on Snow Leopard -> www.serato.com

We are currently working on support for Snow Leopard.
Chris Daniels 10:09 AM - 18 January, 2010
Quote:
Hi Chris,

The Rane Series EQs are currently not supported on Snow Leopard -> www.serato.com

We are currently working on support for Snow Leopard.


Hi Michael,

Thanks for the reply! If i can assist in any way! beta testing/checking new builds etc please let me know, i want to get SL and PT working ASAP.

The Dynamics are working ok:)


Chris
Serato, Forum Moderator
Michael R 11:35 PM - 19 January, 2010
Hey Chris,

If you don't mind, I do have something you can try :)

Can you please download and install the latest iLok drivers and tell me if that helps. You can get them here -> www.ilok.com (click link).

Please let me know how you get on.
Chris Daniels 11:41 PM - 21 January, 2010
Quote:
Hey Chris,

If you don't mind, I do have something you can try :)

Can you please download and install the latest iLok drivers and tell me if that helps. You can get them here -> www.ilok.com (click link).

Please let me know how you get on.


Hello Michael,

I have got the latest pace interlock drivers as of 1 week ago. i'll double check incase an old version got installed with another plugin etc.

I have done some more testing and discovered that i can open either the Dynamics or the Equalizers! but if i have say one the Equalizers instantiated then try to instantiate one of the Dynamics i will get the fatal error and DAE error 7054. So it seems to be a compatibility problem between the EQ's and the Dynamics.


You can see it on this youtube vid..
Watchwww.youtube.com

Let me know if there's anything else you want me to test. or feel free to contact me to test any new builds/beta's etc chris @ ukmastering .com

Chris
Serato, Forum Moderator
Michael R 3:59 AM - 27 January, 2010
Hey Chris,

Thanks heaps for the information :) I'll forward this on to our test team to see if we can reproduce the issue here and find what the problem is.
Serato, Forum Moderator
Michael R 4:03 AM - 27 January, 2010
Oh actually I forgot to ask - where there any iLok driver updates available or are you running the latest versions?
Chris Daniels 9:24 AM - 27 January, 2010
Hi,

Yes i'm running the latest ilok drivers!

Thanks, Chris
Serato, Forum Moderator
Michael R 1:50 AM - 3 February, 2010
Hey Chris,

The devs are working on a fix for this issue, it should be in the next version :)
Chris Daniels 11:43 AM - 3 February, 2010
Hello Michael,

Thanks for the update! thats great to know.

I'm staying on Leopard for now, but will be great to have the Equalizers on Snow Leopard for the future.

Again, if there's anything i could do? check new builds etc, just let me know.

Regards, Chris
Serato, Forum Moderator
Michael R 10:58 PM - 3 February, 2010
Thanks Chris, we'll keep you posted :)
1:20 AM, 2 Aug 2010
This help request has been closed due to inactivity.