Software help archive

Support
I get this high pitched glitching sound when im playing tracks
A read-only archive of old serato.com help threads.

I get this high pitched glitching sound when im playing tracks

Product
ITCH
Version
1.1
Hardware
Numark NS7
Computer
PC
OS
Platform
-
KmanSanders 5:03 AM - 15 January, 2010
Product: itch
Version: 1.1
Hardware: numark-ns7
Computer: pc
OS Version: win7
---

I get this high pitched glitching sound when im playing tracks.

I have an intel chipset. This is the second 64-bit laptop that has had the same problems. I know the w7 drivers are coming out soon do you think that will fix the issues? any suggestions?

thanks,

Kevin
Numark, Support
sbangs 4:12 PM - 15 January, 2010
Hi, sorry I need to know your specs before I can advise please can you post them?
KmanSanders 10:36 PM - 17 January, 2010
Acer
intel Core 2 Duo Processor T6600
Processor Speed 2.2 GHz
Processor Type Intel Core 2 Duo T6600
RAM 4 GB
Processor Cache 2 MB L2
System Bus 800 MHz
KmanSanders 12:55 AM - 20 January, 2010
When I received my laptop it was updated by the guys at the shop so I assume thats
not the problem. Has anyone had this problem with the high pitched glitching sound?
I haven't been able to find anything on this problem. Should I try another laptop?
This will be the third laptop I've tried if I exchange again. I have a 32-bit Desktop with Vista and an AMD Athlon processor which runs fine. Any suggestions?

P.S.. any word on when the 64-bit Windows 7 Drivers will be available?
ontime1269 7:38 PM - 22 January, 2010
I don't think trying another laptop will help. I have the same sound occasionally with Windows 7. I haven't been able to figure out why it occurs either.
KmanSanders 12:12 AM - 23 January, 2010
So you think I should be patient and wait until the drivers are supported or should I just go and buy a mac?
ontime1269 2:51 AM - 23 January, 2010
I guess it depends upon your needs right now. I'm gonna wait. I'm thinking that it can't be too much longer but who knows.
DJ JAMES E 4:41 AM - 25 January, 2010
Happened on my 64bit Win7 HP laptop. Had to return it and get a laptop with xp on it from tigerdirect. It almost sounded like a low quality, high-pitched flanger effect. I TRIED EVERYTHING for almost 2 weeks till I had to return it, I couldn't even install my legal XP copy on it.
ontime1269 8:35 AM - 25 January, 2010
I uninstalled itch and did a fresh install of the 1.5 release candidate. I normally get the distorted sound about 5 minutes into mixing on the NS7 and then every 5-10 minutes after that. I've been listening to a recorded mix for about a hour now and haven't heard the distortion at all. I haven't even disabled anything like I normally do. Wireless, Antivirus, etc. running at 1ms latency with no problems. My laptop specs are the same as Kmansanders above except my laptop is a Toshiba. Keeping my fingers crossed and Knocking on wood.