Software help archive

Support
PnT KEEPS CRASHING!!!!!!
A read-only archive of old serato.com help threads.

PnT KEEPS CRASHING!!!!!!

Product
Pitch 'n Time Pro
Version
2.5
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
noel zancanella 8:23 AM - 5 January, 2010
Product: pitchntime-pro
Version: 2.5
Platform: protoolshd
Computer: mac
OS Version: 10.6.2
---

Hi, i have reached out in the past.... PnT is my most used plug for production.... but ever since i updated to snowL on Mac it crashes my system 7 out of ten uses. please try this test....
1. take a sound, and draw a linear curve down both in the pitch window and in the tempo window.... crashed my sysem evey time...
please help...
do u have a update BETA i can try???
thanks!!!
Serato
Sean.C 7:43 PM - 5 January, 2010
Hi Noel

what version of Pro Tools are you running?

Cheers

Sean
noel zancanella 9:04 PM - 5 January, 2010
PTHD 8.0.3... the latest version of PT on the latest mac OS. i have been having trouble ever since i updated my system.
noel zancanella 9:05 PM - 5 January, 2010
have you guys fully tested PnT on the latest PT and Mac versions?
Thanks
Serato
Sean.C 9:15 PM - 5 January, 2010
Hi Noel,

We have been testing PnT and Pro Tools throughout the Pro Tools 8.0.3 development phase, on Snow Leopard. I will certainly replicate your steps to see if I can reproduce a crash.

We have yet to make an official announcement regarding official support, this will come in the near future.

In the meantime are you able to upload one of the crash logs?

Many thanks,

Sean
1:33 AM, 12 Jan 2010
noel zancanella attached a file: Screen shot 2010-01-11 at 6.00.03 PM.png
View· Permalink
noel zancanella 1:34 AM - 12 January, 2010
one example is that about 50% of the time that i use serato... it malfunctions and when i try to "process audio"... it processes the waveform as to solid sines... please check screen shot...
thanks!
Serato, Forum Moderator
Michael R 4:18 AM - 14 January, 2010
Thanks for the screenshot Noel. We're still working on trying to isolate what is happening here, we'll let you know when we find something.

Also if you do have any more crashes could you please attach a crash report for us to look at?
7:23 AM, 18 Jan 2010
noel zancanella attached a file: Screen shot 2010-01-18 at 12.21.41 AM.png
View· Permalink
7:24 AM, 18 Jan 2010
noel zancanella attached a file: Screen shot 2010-01-18 at 12.21.41 AM.png
View· Permalink
noel zancanella 7:25 AM - 18 January, 2010
HI... i've also noticed that if i don't use PnT during a session, I don't usually get this error... but if i do, then the system frequently crashes due to this...
THANKS!
Serato, Forum Moderator
Michael R 2:57 AM - 20 January, 2010
Hey Noel,

Not trying to be picky here (I'm just curious) but you say you don't usually get this error when you aren't using Pitch 'n Time does that mean that it does happen, just not as often?
Serato
Sean.C 8:29 PM - 30 March, 2010
Hi Noel

if possible can you try PnT on Mac OX 10.6.3 and let us know if the problem is still present?

Many thanks

Sean
10:31 PM, 4 May 2011
This help request has been closed due to inactivity.