Software help archive

A read-only archive of old serato.com help threads.

Registration bound to wrong account

Product
Pitch 'n Time Pro
Version
-
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
efrancis76 5:36 PM - 4 January, 2010
Product: pitchntime-pro
Platform: protoolshd
Computer: mac
---

I've got in my Serato account the registration of above mentioned plugin. It is the plugin of a company I used to work for. While they have the license in their iLok account correctly, it is still bound on your site with my e-mail address. Is there any way that you can remove it from my account here so that they can re-register it under the owner's e-mail address?
Serato, Forum Moderator
Michael R 10:36 PM - 5 January, 2010
Hi efrancis76,

Yes we can move registration to another account, as long as the other account already exists. Does the company have an account, and if not can they create one?

Please send me a private message with the new account email and your serial number and I'll make the change :)