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Video files disappearing
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Video files disappearing

Product
Video-SL
Version
Video-SL
Scratch Live
Hardware
Ortofon | Serato S-120
Computer
PC
OS
Platform
-
Dj MannyF 4:36 PM - 20 November, 2009
Product: video-sl
Computer: pc
OS Version: xp
---

Has anyone had any of their file just disappear? Seems like after a while, my video files don't exist anymore. I cantacted customer support,they never heard of this problem.

I contacted other dj's that have the same problem so, it's not my system.
I have about 400GB of free disc space,3GB ram,fresh install XP Pro, no virus' but yet, I have to keep re downloading my videos.

Any help would be great.
Rane, Support
RafaelM 6:38 PM - 20 November, 2009
Do you have any of these videos in iTunes? Are you using an external HD?
Dj MannyF 6:49 PM - 20 November, 2009
Yes, they are all in iTunes. all internal HD
Rane, Support
RafaelM 6:58 PM - 20 November, 2009
iTunes is notorious for having files go missing within ScratchLIVE. This has been going on for years now. I suggest you pull the videos out of iTunes. Even if you fix this issue now it will come up again in the future.

Many people say when a file goes missing - they simply play it in iTunes for a second and then un-check ---- re-check Read iTunes library within SSL and the tracks appear. Is this the case for you?
Dj MannyF 9:40 PM - 20 November, 2009
I have not tried this yet but,I am in the process of doing it now. I will let you know how I make out.

Thank you
Dj MannyF 2:58 PM - 21 November, 2009
ok, so I tried playing the file in itunes and get the same message- file not found.

this really bugs me because I have to keep going back to download my files. maybe I should remove all files from itunes and uninstall itnes all together.
Rane, Support
RafaelM 5:03 PM - 23 November, 2009
If its missing in iTunes then its def. going to be missing within SSL. Yes I would recommend using the "Folder to Crate" method instead of iTunes. Less headaches for everyone lol.
Dj MannyF 3:53 PM - 24 November, 2009
I am going to remove all my media from itunes.

thanks for the help.
Rane, Support
RafaelM 5:22 PM - 24 November, 2009
No problem :)