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channel fader is broken!!
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channel fader is broken!!

Product
Scratch Live
Version
1.9.2
Hardware
Rane TTM 57SL
Computer
PC
OS
Platform
-
supersound 7:35 PM - 12 November, 2009
Product: scratchlive
Version: 1.9.2
Hardware: rane-ttm57sl
Computer: pc
OS Version: xp
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hello i noticed my channel fader was loose. i removed the mixer faceplate and discovered that the fader was broken where the screw mounts the fader to the mixer housing. Also the fader knobs keep coming off they appear to be cracked. Is this something thats replaced under warranty or do i have to purchse replacements. My mixer was purchased in 2007 and im sure i registered it on the site but i cant seem to find the serial on the site here. Thanks Ultimate
Rane, Support
Chad S. 7:41 PM - 12 November, 2009
You can call us at 425.355.6000 to arrange a Return Auth#. Make sure you have the serial number handy, we need that to check warranty info. Warranty covers 2 years and if you register the product, you get an additional year.
supersound 7:50 PM - 12 November, 2009
whats the turn around time as i use my mixer 4xs A week
Rane, Support
Chad S. 9:16 PM - 12 November, 2009
Usually 24-48 turnaround. Shipping is what takes the time.
mister_wilson 2:29 AM - 5 January, 2010
the same exact thing happened with my right channel upfader mixer...The top screw appears to not be holding onto the threads in the little plastic fader mount. is this problem common. I was going to try putting a little locktite on the screw to see if it holds...I would hate to have to send my entire mixer just to get a stupid little piece of plastic fixed...

are there any people licensed to work on RANE mixers in the Los Angeles area?
Rane, Support
Chad S. 4:33 PM - 5 January, 2010
That mixer is "Factory Service Only"
supersound 6:40 PM - 18 March, 2010
i have a situation i called for a RA# in december but didnt get a chance to send the mixer in. do the RA#'s have an expiration date? or can i use the same RA#?
Rane, Support
Chad S. 8:47 PM - 18 March, 2010
They don't expire. What is it though, I can double check the info. If you want to email me, chads@rane.com
1:21 AM, 2 Aug 2010
This help request has been closed due to inactivity.