Software help archive

Support
the program scratch live has closed unexpectedly
A read-only archive of old serato.com help threads.

the program scratch live has closed unexpectedly

Product
Scratch Live
Version
1.9.2
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
whoopie fuckin goldberg 6:39 AM - 30 October, 2009
Product: scratchlive
Version: 1.9.2
Hardware: scratchlive-sl1
Computer: mac
OS Version: 10.4
---

it just friezes up for no apparent reason and quits, which is awesome mid set.

i thought it might be collapsing under the pressure of searching my itunes library so i deleted itunes and transfered all my mp3's to serato but it's still doing it.

there doesn't appear to be any obvious reason for it doing it. everything else is always off on my laptop when running serato.

Rane, Support
RafaelM 5:04 PM - 30 October, 2009
Have you Analyzed all your files and deleted all the corrupt ones?
whoopie fuckin goldberg 3:55 AM - 16 November, 2009
yup all file are analyzed and no corrupt files. any other ideas? currently saving for a new mac book pro but until that point i've got a two year old mac book running osx 10.4.11 which should be enough right?
Rane, Support
RafaelM 5:26 PM - 16 November, 2009
What are your computer specs? Also - are you running Video SL or just Audio?

Are you using an external HD? How full are your drives (internal and external).
whoopie fuckin goldberg 10:04 PM - 16 November, 2009
mac book

processor 2.16 Ghz intel core 2 duo

memory 1 gb 667 Mhz DDR2 SDRAM

iv got the usb set at 15 the audio cache set at 30 and the screen updates at 30

i use the internal hd and its got 97 gigs used and 60 odd free
Rane, Support
RafaelM 10:07 PM - 16 November, 2009
Everything looks fine. I believe it is corrupt files within your library causing this. Are you sure you have analyzed all files and deleted ALL the corrupt ones?
whoopie fuckin goldberg 11:58 PM - 17 November, 2009
i went through and deleted found a dozen or so corrupt files hopefully that sorts it out. cheers
Rane, Support
RafaelM 12:00 AM - 18 November, 2009
It should def. help.
whoopie fuckin goldberg 3:42 AM - 20 November, 2009
it's still shutting down randomly for no apparent reason. i'v verified the disk and gotten rid of everything thats unnecessary but it's still giving me grief
Rane, Support
RafaelM 5:00 PM - 20 November, 2009
Did you make sure to delete ALL the corrupt files? Even if they are just sitting there and not being played - this could cause the crashes.
whoopie fuckin goldberg 2:59 AM - 24 November, 2009
yeah all the corrupt files were permanantly deleted
Rane, Support
RafaelM 5:35 PM - 24 November, 2009
TRY THIS:

Close down SSL.
Go to the Internal HDs Music folder. Give all these ScratchLIVE folders a diff name (ANY NAME)

Open the SSL program.
It should be empty.
Make one crate and drag one song into it - then close down SSL.

Go to the internal HDs Music folder and go into the ScratchLIVE folder you renamed. Go into the Subcrates folder - highlight everything and copy it.

Go to the NEW ScratchLIVE folder that was created and go into the Subcrates folder in there. Delete the one crate that is in there and paste the rest you copied.

Open SSL - let it scan tags and see if this fixes the issue.
whoopie fuckin goldberg 1:56 AM - 25 November, 2009
o.k. now its saying it can't find any of the files
Rane, Support
RafaelM 4:57 PM - 25 November, 2009
Then you did not follow my instructions correctly.

Please retrace your steps and make sure you did not skip anything.
1:16 AM, 2 Aug 2010
This help request has been closed due to inactivity.