Software help archive

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our ilok isbroken an we need to install pitch n time in our new rebuilt mac.

Product
Pitch 'n Time Pro
Version
2.1
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
electrickman 8:34 AM - 12 October, 2009
Product: pitchntime-pro
Version: 2.1
Platform: protoolshd
Computer: mac
OS Version: 10.3
---

can we get the authorizations to put on our new ilok?
Serato, Forum Moderator
Michael R 11:53 PM - 12 October, 2009
Hi electrickman,

If your iLok is broken you'll need to notify Pace and they will replace your licenses. Go to www.ilok.com and they will issue you with an RMA number. Please let me know what that number is and I can issue you with a temporary license in the meantime :)
Serato, Forum Moderator
Michael R 2:42 AM - 14 October, 2009
Hi electrickman,

I've received your email with your RMA number and have contacted Pace. Once I hear back from them I'll deposit the temporary license, please allow 1-2 working days for them to reply.
Serato, Forum Moderator
Michael R 11:48 PM - 25 April, 2010
Hey electrickman,

I've replied to your private message. If you follow the exact steps I've given you you'll be able to get your new license :)
electrickman 9:28 PM - 29 April, 2010
Hi Michael I tried what u said.I went to www.serato.combut there is nothing happens when i press the link button. Please helpme. If u can call me at 808 828 0769 or 808 652 0843. Thanks Rickbarnett
electrickman 8:48 PM - 2 May, 2010
Hi Michael I tried what u said.I went to www.serato.com but there is no link when i press the link button. Please help me. Thanks Rickbarnett
Serato, Forum Moderator
Michael R 2:43 AM - 4 May, 2010
Hey Rick,

I've replied to your private message.
1:21 AM, 2 Aug 2010
This help request has been closed due to inactivity.