Pitch 'n Time and Rane Series Help

Need help with Serato Pitch 'n Time and Rane Series plug-ins? Ask here.

Upgrade

Product
Pitch 'n Time Pro
Version
2.5
Hardware
-
Computer
Mac
OS
10.5.8
Platform
protoolshd
JimmyD 9:55 PM - 29 September, 2009
Product: pitchntime-pro
Version: 2.5
Platform: protoolshd
Computer: mac
OS Version: 10.5.8
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When I go to purchase the upgrade, the store doesn't give me the option. What am I doing wrong?

Thanks

Jim
Michael R 12:31 AM - 30 September, 2009
Hi JimmyD,

You can only purchase the Pitch 'n Time upgrade if you have regsitered a copy of Pitch 'n Time Pro 1.0 - 2.1 to your forum account. If you have a version higher than this then the upgrade is free - simply download it from here -> www.serato.com (click link)

If you have a copy of Pitch 'n Time Pro you wish to register, click the "edit your profile" link below your username and go to the "serato products" tab.
JimmyD 2:31 PM - 30 September, 2009
Then I made a mistake. I have a version of Pitch 'n Time 2.1 the serial number is [serial number removed]. When I originally read the selections for registration I clicked Pitch 'n Time Pro 2.5 because that was the only thing that looked close for my version of software. I wanted register it as Pitch 'n Time2, but the choice wasn't available. Apologies for the confusion. Can you help me rectify the problem.

Thanks

Jim
jduvardo@hoff.tv
Michael R 10:47 PM - 30 September, 2009
Hey Jim,

When you register your serial number our system automatically registers it to the most recent version you can use with your license. Our records show that the serial number you provided has an iLok license - is that correct? If so this license will work with Pitch 'n Time Pro 2.5 :) If you don't have a license on your iLok please let me know.