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Problem with Itch "Hardware disconected message"
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Problem with Itch "Hardware disconected message"

Product
ITCH
Version
1.0.3
Hardware
Vestax VCI-300
Computer
Mac
OS
Platform
-
djrecycle 1:29 AM - 6 February, 2009
Product: itch
Version: 1.0.3
Hardware: vestax-vci-300
Computer: mac
OS Version: 10.5.5
---

Just purchased Vestax Itch vci300.
I am running a powermac G4 with 1mg of RAM and Itch V 1.0.3
When I plug in the vci300 in the mac then I start itch I get the error message : "Hardware disconected "
Also when I plug in the VCI300 only the red power light comes on .
ANy ideas?
Serato
Aroha 9:14 PM - 8 February, 2009
Hi djrecycle - firstly, can you confirm your computer specs for me again? So are you running 1GB RAM? And what is your processor power (you'll be able to find this in the "about this mac" section of the Apple menu).

Secondly, try downloading thr latest version of ITCH 1.0.4 here: www.serato.com

Have you tried powering the unit using all the different usb ports on your computer? Are you using any USB hubs? The VCI-300 draws a lot of power on startup and needs to be using the most powerful port on your computer.

If you're still encountering problems, you could try this: before plugging the VCI in, switch the pc/thru switch to thru. Then plug the VCI into your computer and once the power light is on, switch it to pc.

Please let me know how you get on. Thanks