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Calibrating my right deck
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Calibrating my right deck

Product
Scratch Live
Version
1.7.4
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
Paul Gutierrez 5:45 AM - 15 December, 2008
Product: scratchlive
Version: 1.7.4
Hardware: scratchlive-sl1
Computer: mac
OS Version: vista
---

When I connect my laptop (HP) using the CD's, the left side cd plays at 100% and the right side does not get any signal. I changed laptops with my brothers (Toshiba) and it played both Decks. I tried uninstalling Serato from my laptop and reinstalling it again and it keeps doing the same thing. Do you know what might be the issue?
Rane, Support
Zach S 5:27 PM - 15 December, 2008
Hello Paul,

Are you plugging the SL1 into a usb hub or splitter?
Have you tried the other hard wired usb ports on your computer?

Do you have Service Pack 1 installed on your Vista machine?

Let us know and we'll go from there.
Paul Gutierrez 2:09 AM - 18 December, 2008
Yes I tried using other usb port on my computer.

I don't have a Service Pack 1 installed in my Vista machine. What exactly does that do to my computer?
Rane, Support
Zach S 5:50 PM - 18 December, 2008
Quote:
I don't have a Service Pack 1 installed in my Vista machine. What exactly does that do to my computer?

It is a needed Windows update. Its important to keep updated with any Windows updates.

I couldn't tell you what the update does.. just know that its needed:)
Paul Gutierrez 6:13 PM - 18 December, 2008
Oh cool do you know where i can get it updated by any chance? hopefully that'll solve my problem...
Rane, Support
Zach S 6:17 PM - 18 December, 2008
Either do your "automatic updates" on your computer or do a search for Windows Service Pack 1 for Vista on Google. It should pop right up;)
Paul Gutierrez 6:21 AM - 19 December, 2008
thanks a bunch i'll do just that and i'll get back to you with what i get :)
Paul Gutierrez 2:32 AM - 21 December, 2008
Darn it; it didn't work. I did exactly what you told me to do i upgraded my windows to Service Pack 1 and i tried hooking up Serato and the right side keeps messing me up again... :(
Rane, Support
Zach S 12:26 AM - 23 December, 2008
Bummer:(

What type of processor do you have on your computer?
Paul Gutierrez 6:28 AM - 23 December, 2008
I don't know, where can I find that out on my laptop?
Rane, Support
Zach S 4:59 PM - 23 December, 2008
Right click on Computer and go to Properties or System Properties.

It will tell you underneath where it says Windows Vista.
Paul Gutierrez 1:50 PM - 24 December, 2008
It says: Processor:AMD Sempron(tm) SI-40 2.00 GHz
Rane, Support
Zach S 4:54 PM - 24 December, 2008
Hm.. haven't heard of any issues with that processor?

How many usb ports do you have on that computer?

Do you have an external drive?

If so, try plugging it into a usb port opposite of the port the SL1 is plugged into.

For some reason this has helped users that have AMD Turion processors.

I'll try to get some help on this thread.
Paul Gutierrez 6:25 PM - 24 December, 2008
It has three USB ports and yes i have an external hard drive. i'll try doing that tonight and get back to you with results tonight after my attempt
Paul Gutierrez 11:09 PM - 25 December, 2008
Merry X-mas...that didn't work either i took the USB wire from my external drive and used it on my Serato and it still continue receiving bad signal on the right deck
Rane, Support
Zach S 8:18 PM - 29 December, 2008
Hm.. bummer:(

You might be at the mercy of your computer here.
I've asked for some help on this thread. Hopefully we can get some more things for you to try. Hold tight.
Rane, Support
Shaun W 9:56 PM - 30 December, 2008
Does swapping CD decks result in the problem swapping sides?