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serato dj crash
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serato dj crash

Product
Serato DJ Pro
Version
1.2
Hardware
Pioneer DJ DDJ-S1
Computer
PC
OS
Platform
-
XXTHEPRADAXX 10:48 PM - 9 June, 2013
serato dj was working fine a week ago now as soon as i open it it crashes in less than a minute tried unistalling, reinstalling, redoing database, downgrading, and still the same problem, i did however install serato dj on a sony vio laptop and connected my ddj s1 to it and it worked fine but i need it to work on my current laptop seeing as how i have my music internally & organized on itunes when i usually open up serato. please help thanks
1:37 AM, 16 Jun 2013
XXTHEPRADAXX attached a file: Untitled.png
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XXTHEPRADAXX 1:37 AM - 16 June, 2013
iv also attached a screen shot of what the error message its whenever you open up serato dj
Serato, Support
Jamie W 2:26 AM - 18 June, 2013
Hey XXTHEPRADAXX,

Thanks for getting in touch,

Before I can start the troubleshooting process I need to gather some further information,

1. Can you send me your FULL computer specs?
-- RIGHT-Click your MY COMPUTER icon and select PROPERTIES
-- Copy this information back to me please.

2. How big is your internal hard drive?
-- How much free space do you have on it?

3. Are you using any external hard drives to organise your music?
-- How big is the drive?
-- How much free space is on the drive?
-- Is the drive just used for music files?

4. Do you use iTunes to organise your music?
-- How big is your iTunes music library?

5. Are you using any other USB devices?
-- Any wireless mouses / keyboards?

Thanks :)
XXTHEPRADAXX 2:30 AM - 18 June, 2013
its ok Jamie W i fixed the problem on saturday night, i ran a sfc/scan in windows and it repaired corrupted files it found, which im assuming got corrupted when windows was updating recently.
Serato, Support
Jamie W 3:37 AM - 18 June, 2013
Hey XXTHEPRADAXX,

Well that sounds positive, nice work! Thanks for getting back in touch to let me know :)

Feel free to get in contact if you have any other questions.

Thanks!