Hey DJ Marc C,

Do you see everything as normal on the screen within Serato DJ, you see the virtual decks etc? Is the master and channel levels up on screen?
On the DDJ-SX do you have all the channels up and the master gain up at mid change levels?
Do you have any other audio devices running on the computer?

Regards
Dave

1. Yes I see everything normal on the screen in Serato DJ, as normal as on my Laptop
2. It is up On Screen, so the Channel Level is up on Serato DJ and on DDJ-SX, but the Master Level is only up on Serato DJ
3. Yeah I do have all the channels up, I tried it letting music run on my Laptop, just plug it into the PC with all Faders on same position etc. and the Problem is still there
4. Only my onboard Soundcard, but when I deactivate it, my DDJ-SX is standard device and then my Serato DJ doesn't connect to DDJ-SXf at all

Seems like the sound signal doesn't get to DJJ-SX, do you know how to solve this problem?
BTW I do not hear the sound on normal PC headset or speakers.

Thanks for helping so far, Dj Marc C

If you disable the onboard soundcard this will make the DDJ-SX the default soundcard which we DONT want to happen as Serato DJ will no longer be able to use it.

Could you send a small video using your phone running through your steps showing me everything on screen. We maybe be missing something small. That possible at all?

Regards
Dave W

If you need anything else captured in a Video or on a Screenshot, let me know.

So far, DJ Marc C

Are you getting sound from your headphones?

If you close Serato DJ and plug in an external device like an iPod, do you get sound out of the DDJ-SX?

What if you were to disconnect any other audio cards or sound devices from your P.C desktop?

Not getting sound out of my headphones connected to DDJ-SX. But normal PC sound is getting out of the headphones connected to the pPC itself.

When I switch input to "CD" and plug in my mobile phone I get sound on the Master output. Even if Serato DJ is still running in background.

Well if I Disconnect the audio card, my DDJ-SX will be set as default audio card and it won't work at all or am I missunderstanding something?

for no apparent reason today i turned everything on, and out of the blue i have the exact same issue, Ch meters display, but no master LED or output leaning my unit, i have tried switching the input selector, but i have nothing to plug into these too test nor will i as i am a digital DJ only.I am long time dj so i no the score on my levels and all things, i have disable my PC and laptop sound drivers to make sure, i honestly don't have any clue all settings are fine and as they where before when working,their is no explanation what so ever, the same goes with all my other dj software not just serato, so the issue is 100% the fault of the unit.
i have also the latest driver and firmware, i have uninstalled and reinstalled all also.

This is about as bad as it gets for me, i have a gig this weekend and radio show next week,i will continue to keep troubleshooting, but does seem like its an issue with your sound driver.

I would appreciate some assistance as soon as Possible, or at least a confirmation its being looked into.

Thank you for your time, should i aslo put in a support request ?

I forgot to mention no headphone output what so ever.

Hi guys, don't wish to add to the burden but I have the same issue on my hp laptop (windows 7). I've followed the forum and tried everything Dave has advised, and it seems to me the soundcard could be the problem. However, even with the DDJ-SX not set as the default there is no change. Everything's fine otherwise, with the levels showing on both the virtual decks and on the DDJ-SX, but there's just no sound coming out of the headphones. Are they any other possible resolutions Dave?

I have just added this to the Pioneer DDJ-SX forum.

forums.pioneerdj.com

Okay i have just found out i do not have the latest firmware, although that still should not have caused my controller to go from working to not working for no reason at all, anyhow i have tried to go through the motions and when trying to upgrade the firmware I have Java installed by the way, i get a error message telling me my controller is not connected, but it is as i can still control my controls just no sound output etc, i have also tried other usb cables to rule that out.

I got rid of my numark 4 trak because of stupid issues like this, took me around 5 months without a controller in and out for repair, now again with pioneer, i know its no fault of serato here, but this controller malarkey is getting ridiculous now, if i don't get a result this time very soon , i am leaving pioneer controllers also, this i do not want too do, but i think its time to say digital djing and computer technology just is not off age, iam devastated, i never thought pioneer would botch things up, i am loosing so much time, and money and sick and tired of watching my career go down the drain, the ground work just is not being put in before these products are released yet the tease us and give us false promise, they should just shut up and not say anything until it is tried and tested, i am so fed up with being a guinea pig, while they reap the rewards in our cash. Sorry but it has to be questioned again, Excuse my frustration,but i have had such issues time and time again.

okay thanks for that Marc, , but alas it has not made any difference to the issues regarding this thread.

Okay guys, i have some great news for you, i have solved it,
It is an issue related to your window sound driver, not sure on mac, But i guess you mac user will figure this out after my windows direction, as we all know our setups where working, and then our phones and main outputs failed and we did nothing knowingly, but in my case i had just installed a separate Tascam audio interface,and ion my case i reckon it had changed my PC/Laptop sound setting, meaning it had taken over exclusive rights to out pioneer driver.

So i went into my windows sound settings and then the playback tab, i then selected the pioneer device and clicked the button bottom right to open properties, then in the the new dialogue box i selected the advanced tab, and unchecked exclusive mode, i do not know why i did not think of this early on, and those of us that have had issue with not being able to play for example you tube videos, at the same time as we have our music Daw open , will be aware of this situation,I cant believe i overlooked something so obvious.

So the same principles should apply to you all,some other hardware driver or windows driver, was stealing/locking out our pioneer driver, and as i mention, just unchecked Exclusive mode, this will allow drivers to share your laptop/PC sound resources

your issue 100% lies around your computer sound setting, not the pioneer driver or serato, unless of course you are exceptionally unlucky enough to have a broken unit.

So my apologies for my rant early on, it was frustrating times, sorry pioneer, sorry Serato.

I hope this helps you all, i have attached a screenshot for windows 7 for those that do not know what they are looking for.

Jace you're a godsend! I'll give it a go and come back to you, but that's awesome news! It's really frustrating, I thought I'd just been conned...good on you once again

Dont count your chickens, yet mate, although i have made some difference, just not with serato, i actually tested it on another to do some comparisons and troubleshooting by comparing product setups etc, and in that software i got it working, but using the windows media driver in my other software and then the pioneer drivers, but i have deck B cue and deck A cue crossing over in opposite order, quite weird, so not fully fixed i now find, so sorry for that, but i have still made some progress, so we are on the wright lines, i just hope it is not, it must surely be to do with conflicting drivers, my only worry is that the unit unit that has caused this in the first place, but like i say we are on the wright Tracks, just a pity in serato you can not select drivers, it is already set in stone so too speak, locked to our pioneer, but it may help to test other software if we can, and help try and figure this out, by elimination other sound drivers and taking them out of the equation.

But either way that exclusive drivers box needs to be unchecked,to play safe in the first instance.

I will try some more, but i think its time to call it a day, been at it some hours now, need a break.

Excuse my typos, a few extra bit in their, my qwerty is playing me up, need a
new one lol.

Fair enough! Ok yeah it's not solved yet; I unchecked the box and pressed 'test', and I heard noise through the unit, and then opened Serato and it for some reason went back to before, even with the box still unchecked. So what would stop serato from playing along...

Without the software installed, i can get my windows speaker properties test button to play sound yes that is correct, it just wont communicate / link up with software, so its one of two things: we still have some conflict in drivers - i am hoping so it will be fixed sooner rather than later, i am sure if we do not solve it this information should help the Pro's lol, other than that it is our pioneer driver, i am still trying, as its bugging me.

Is it the new edition of Serato that'a playing up? I haven't tried it with DJ intro 1.1.1 but maybe it could work with that so I'm downloading that - worth a bash

I am still 100% certain its a conflict, as you have seen via the computer sound setting their are a number of locations, where you can trigger the sound test, i did this from within the pioneer speaker driver icon with the green check by it in my case, right click brings up a menu with the test option listed, but from here, it gives me an error message saying,

The device is being used by another application, and this is despite this supposedly being set as my default device, basically some thing is stealing our driver, i had serato DJ open when i did this, but if i then test it without serato open, the test sound then play through my unit. Really strange this.

I think its time for me to quit for today, i normally have this setup on my laptop, but that has just been broke, so i had to setup on my PC, so i cant say if all would have been okay if still on my Laptop, Next best step for me tomorrow is to, set it up on my daughters laptop, as she only has the basic sound drivers installed, where as this PC has many things going on,so i think that is my next best course of action, then followed by complete uninstall of all my music hardware drivers and sound related drivers, after that i think its safe to say we can conclude that its a bad pioneer driver.

True that. When did you receive yours? I got mine on Tuesday so if yours arrived in the Uk last week too maybe we just bought into a dodgy dispatch

I got mine In march, Its not had a great deal of usage, but was due to get used more so, my first party out was out tonight, and i started my radio show a couple of weeks back, on a rota with a crew, due up again on the 13th, i hope its sorted by then, apart from that its been just a case of testing the ground and going through my collections, sorting and categorizing etc.
I was just about to kick it up a gear,i have gone through around 5 higher end controllers all with issues all returned over the last three years approx, and hoped pioneer would be old faithful, i still holding faith, but the level of support is quite around the house, all you would expect is a reply from the main guys to say we are on it, then we can relax, but as with my numark 4trak i went through many many many many months of the same nonsense , until in the end i kicked off, and demanded a return, which was a major argument,

but the facts are the facts, and i was right in my demands, we pay for a product we expect it working, okay i don't mind loosing the odd week or two related to drivers, but that still does not take away your wrights to demand a refund or a replacement unit,In the UK we have the sales of goods act to protect us. Although this time i do want to keep hold of a DDJSX, but if this is not fixed by end of next week, then that following Monday i want a new unit replacement, i always give them chance, but third strike and i am gone, otherwise the longer you leave it the more aggro it is in the long run , getting fair justice. but i am not worrying about this yet,i expect it will be driver issues, if its the hardware, then i will be really disappointed in pioneer, and my last hunch will be to go with Allen and heath at least i know they are based in the UK, and i can contact them, without running up huge phones bills for pointless conversations. Okay i am beating myself up already lol, its early days yet.
I want my pioneer working. :)

Ok I've made a statement, probably just another forum, annoyingly, but it encloses where we've got to and I've expressed that with perfectly fine laptops its obviously a problem that needs professional assistance from them. If they bail on that convo too, I'll consider my options of either returning the unit or investing in a new mac (that's if my plan to run it on a mac on Monday works)

Well on "Test i get sound out of my Speaker, but from Serato DJ there is still no output on the DDJ-SX.

Louis I will let you know of my finds on my daughter laptop later tomoz afternoon, just so we can tally up all this info, their must be some definitive direction for pioneer to take now we have done a lot of leg work for them.

Have a great night or day depending on where you be, thanks for the collaboration on this,

later's m8

Yep exactly the same. And when you 'Test', even with both boxes ticked it still works. I don't sufficient about my laptop yet but for sure it's serato that's gone wrong here. Thanks for the tip on how to play ball with them btw!

Same with you Jace!

Marc , if you can try it on another Laptop or PC, or see if a pal will let you do this etc, wont take much longer than 1/2 hour, and let us know your finds, at the end of the day we want to speed this up, so we must give as much info as we can.

Louis it cant be serato i have tested it with two other dj programs,all have stopped working,
I use a number of programs depending on what type of set i am doing or want to do, so all eyes still on a combination of issues with pioneers driver or amp section firmware in relation to our PC setups, something has triggered off a flaw in the sound driver.

Cya for now, really going now lol.

Hey guys, I'm in a similar situation. I got my DDJ-SX on Thursday, but still haven't gotten it to output sound. I'm running it on an HP EliteBook. Apparently it's working (master channel shows sound) but there's nothing coming out on either end.

I unticked the exclusivity option in playback, then tried it with Serato and Virtual DJ. Serato works same as before (nothing), while VDJ says my sound driver is not connected/has the wrong settings - making it impossible to even start a track.

The Windows playback test works, but only the latter two sounds come out of the headphone section.

This is my first piece of equipment so I'm new to troubleshooting problems, but I'll see if I can test it on a Mac at some point to see if it works, or if I can figure it out with outside help.

Would be good if you could test it on a mac too, it may all help to narrow it down, if we can rule out Mac's, but bare in mind we do need to link this up

forums.pioneerdj.com

as that is the official pioneer site, I am not sure if their is anyone from pioneer on here, so feel free to start moving some posts over to this.

Yep I'll have a bash at the Mac on Monday. If it isn't Serato then it's something in the PC that is fighting with the Pioneer, is that what your suggesting Jace? Or do you think it's the unit that's messed up? Hi Nick, I'm nearly in the exact position as you, you should probably know this is my first proper gear and running it on an HP probook...I'm actually gonna ring them on Monday too (UK station) and see what they have to deliver

Solved my issue! Chalk it up to me not knowing how to properly use the gear... Luckily, my brother's coworker is a DJ. Essentially, I never hit the cue buttons after starting the song so sound never came out of the headphones, and apparently my output speakers (found around the house) were broken/incompatible, meaning nothing came out the master end (odd coincidence). So, I guess on my end everything is (and was) working properly - pretty embarrassing.

Dave W wrote:

"If you disable the onboard soundcard this will make the DDJ-SX the default soundcard which we DONT want to happen as Serato DJ will no longer be able to use it."

THIS

Again, as Dave W wrote:

"If you disable the onboard soundcard this will make the DDJ-SX the default soundcard which we DONT want to happen as Serato DJ will no longer be able to use it."

This is where you've gone wrong I'm afraid :(

First person I've seen on here who makes a noob mistake & isn't afraid to own up to it & admit it. Well done bro & great feedback explaining what you didn't understand. More people need to follow your lead & not just simply bail from the Help thread when they figure it out.

Cheers ;)

In my case disabling my on board sound card does not make any deference, on my computer: i am having to use my PC as my laptop screen has been broken and on my PC i now have the pioneer driver, my on board, my graphics card HD audio, my m-audio sound card i use for production, and the new Streaming audio interface by tascam, Prior to the tascam i had had all my DJ programs working, So its not 100% certain installing my tascam sound driver has caused this, but it was an option to look at, something triggered of this change or the unit is genuinely faulty. because of all my cards, it was just for me to disable some of them just to make certain their is no conflict that has confused the pioneer driver and my sound setup , i did explain this over a few of my posts, the more information the better the support we will get to resolve this much quicker. :)

Ok I've done everything once again on my Mum's iMac in her office, however his time I thought I'd use iTunes as well as Serato to see if there's any difference.

I started with testing Serato. On the audio settings I changed the output 'built in speakers' (which I think is what Dave said we should do) - it's the same as changing the default soundcard on a PC - and LEDs were flashing as well as no music in headphones. I then changed the settings back to Pioneer which shouldn't be selected says Dave, however it had exactly the same result as when 'bulit in speakers' was selected.

I then used iTunes to see if it was Serato making the issue. So I made the audio settings be that the output was 'built in speakers'. The result was that the LEDs were not working, therefore no connection at all...... And finally I tested iTunes with the Pioneer DDJ-SX selected on audio output and LEDs were working. All tests lead to the essential point that music isn't being played out of the headphones and this is why I think the unit is bust somewhere in the pipes. A replacement should be issued to all on this forum, I think.

And another point, I have no idea if this proves Dave is right or wrong in that he says the internal speakers should be selected because with the iTunes test (with 'built in speakers' selected) the LEDs weren't working.

If this doesn't help then....well....I demand for another machine and we'll see from there if the same results appear after doing this test once more....but you guys should do it not me

Hey Guys,

I've just come back into work, we had a queens birthday day off monday. Sorry for the late reply. Looks like you guys have been busy.

Right we need to bring this back a bit. Let me explain; The Pioneer driver needs to be available for Serato DJ to grab it when you open it. If you set the Pioneer DDJ-SX as your default card usually you should be able to use it as a soundcard for your computer. If you do set it this way DDJ-SX will not be able to be used by Serato DJ. However sometimes, there is a driver conflict with another card on your computer, Jace1, didn't just install a new Tascam soundcard? Have you tried uninstalling it?

It's also hard to follow where everyone is at on this thread.

For those here who are still struggling to get there output to work could you outline what you have done to troubleshoot so far and we can break it down a bit?

Regards
Dave W

I am going to be doing an uninstall today of all other cards, except my mother boards/on board and my pioneer, also not yet had time to test via another laptop, but will do so.
I will keep relay my finds later today UK time.

I am going to be doing an uninstall today of all other cards, except my mother boards/on board and my pioneer, also not yet had time to test via another laptop, but will do so.
I will relay my finds later today UK time.

I am going to be doing an uninstall today of all other cards, except my mother boards/on board and my pioneer, also not yet had time to test via another laptop, but will do so.
I will relay my finds later today UK time.

Excuse the typo > bin: Keep lol.

Okay Guys it is looking like its a driver conflict or maybe a bad driver_ meaning the pioneers.
I have just done a new install on another laptop, and its working as it should, no issues.so i don't think its a hardware issue, although i must still give this some time. So my suggestions would be to try on another laptop if you can, but preferably a none music related PC with nothing more than the on-board sound and then after' your pioneer, so i am also presuming it would still work on my other recently broke laptop (Bust screen), and in fact as i suspected it is driver issues on my music production PC i now temporarily use.

If you have installed past controller drivers, these too will need removing, but unless you have those controllers and plugged in, you may find its awkward to locate where the driver is installed, so it may require you asking that manufacturer where it will be located on your drive. failing all this it may be necessary to do a new windows installation to start from a clean slate, if you are on win 7 or 8 all old files will be relocated to a single folder named windows old so no need to back up your files, but all programs etc will be removed.

If the problems persist after this and you have not installed extra sound drivers apart from your on-board as your default ,then and only then will be have to assume its a bad pioneers driver in relation to something else on our PC/laptop triggering this off..

Good luck.

I have now uninstalled all other sound drivers, and disabled all apart from my realtek sound driver , which is my systems default sound device driver, which should leave my pioneer driver and serato or what ever other DJ program to communicate, but it still does not, I know its no fault of serato DJ, as i have also set up my ports , which you don't get in serato, and these ports are set up for connecting to my pioneer sound driver, but i get nothing. so it 100% is something to do with a flawed driver/driver that needs improving / updating, something that should not is preventing the pioneer sound driver, which can only lead to something being over looked by this driver.

not much more i can say on this, its over to pioneer. Not that i can say anything has been seen about this post, no reply over on the pioneer forum, and no suitable support mail page, i cant find nothing apart from putting these issues down in their forum, which has been done a few times now, and then a contact number for your nearest repair and distributor we don't want that, we want technical support in relation to the drivers, we can but wait, if anyone can find a support request form for the DDJSX let me know.

Hi Dave, I can't seem to solve the issue after making sure the DDJ-SX isn't selected as the default. In that case drivers are conflicting so you say..currently only got an ATI High Defenition Audio Device and a High Definition Audio Device (to do with the built in speakers I'm guessing) installed on my HP Probook. Is there anything I can do to solve the issue from here?

Guys, have you tried reinstalling the DDJ-SX driver again? It may need to be reinstalled to take back control after the uninstalling of other drivers. Just a thought.
Pioneer Driver: pioneerdj.com

Dave

Nope, no change. Is there any other solution?

I get a new laptop on Friday, so hopefully all will be good, as it was when i tested on my daughters laptop early on today,

I mean it not the best solution, and annoying to have to do so, but it looks like only way to conclude it is the controller and not the drivers and system sound device setup etc, is to do that clean install of windows, and soon after you have installed all your laptop drivers, and tested you laptops on board sound, install you pioneer and serato , only then can you conclude, I have to question my winamp setup and shoutcast setup i use for radio streaming, as funny enough these are on my PC, but not on any of the laptops, so i have to question these, and i will be paying close attention after these installs just in-case.

So if it was not for me being okay after testing on other laptops, all i could do is a clean system install and pay close attention their after, meaning always test your DDJSX and serato after you install something new that is sound Related. Drivers can be temperamental, and always have to be worked on,as system evolve and updated, so drivers have to evolve too, I don't think we will ever over come not experience drivers issue, it will happen to us all, and the tedious tasks of troubleshooting will ensue, but we have too do this, no easy way Louis.

( Just one thing Louis, as i know you are quite young, dont reinstall your windows, unless you know what you are doing, or have done this before, and now day what i hate, is you don't get an installation disk, when you buy laptops, they tell you to back up your windows, which can be almost impossible to do, they give you little info on how to do this, all so they can charge you for installing your own operating system again, its a big con, so these days a simple operating system/ windows install cant be done by a newbie and some of us other because they don't want you too. another good reason to get a mac lol

My mrs bought a laptop, nothing much added to it, a sit was new, we followed the instructions to back up the widows, and it asked us for 8 then then 10, then 16 DVD disc to back up just a windows install, well off course that's impossible , so what do you have to do, go and buy a restore disc from the store, what a scam all round, best advice if you buy a laptop you cant beat buying your own copy of windows etc on disc, it will save you money in the long run, me thinks, just my take on it all !!!

If you need any help with this last stuff i mention, send us a message , but don't try anything you are not sure about, Not to patronize you, as i could do it all when i was 17 so i thought and even now lol, but i have a 17 year old Daughter and she still seem like a young one to me, so you do worry, and we don't want you botching stuff up or costing you, always get as much info as you can, research online via other sources, as even i get stuff wrong, but i do try to help, as i have had that much grief learning myself the hard ways lol.

If you need any help with this last stuff i mention, send us a message , but don't try anything you are not sure about, Not to patronize you, as i could do it all when i was 17 so i thought and even now lol, but i have a 17 year old Daughter and she still seem like a young one to me, so you do worry, and we don't want you botching stuff up or costing you, always get as much info as you can, research online via other sources, as even i get stuff wrong, but i do try to help, as i have had that much grief learning myself the hard ways lol.

This pc has been used before by a family friend but we asked a techi to clean it of all his files that he didn't know were left on, such as hidden programmes, so I doubt I'll need to uninstall windows and then reinstall it. I appreciate the help, but I'm confident it's got nothing hidden playing up

You may be surprised. but if you know that you have a clean PC and you or anyone else has not installed anything/much since, then fair play, its more so a worry for people like myself, with very busy work horse of a Computer. Hence if i have doubts it is my final port of call before i blame the hardware if it points in that direction so to speak.

saying all this their is nothing saying i will not encounter these issues again in the near future, but aim hoping in my case its drivers or system.

Decks.co.uk are okay with support and returns anyhow, they will help you.
Good luck.

Thanks Jace for all the help and pointers! I guess the conversation I'll have with them is the gate to the next level on this adventure, so thanks again and good luck to you too :)

It's a bit of a mystery as to why it wouldn't work once there is no other audio drivers or possible conflicts. I'd say that a clean install should work. I'd be concerned if it didn't. Let us know how you go.

Regards
Dave

You won't believe this Jace but it had nothing to do with drives or the unit haha it was me! Not knowing enough about cueing! Basically I rang pioneer and the man suggested I turned the CUE/Master knob to the left on to cue and also press on the red cue buttons above the channels and boom it worked...god, quite embarrassing after all this....

So is everyone now o.k in this thread? Jace1?

Regards
Dave W

Silly Louis lol, we all live and learn .

Thanks Dave yes i have sorted it on my new laptop and like is say it was fine on my daughters , so defiantly a conflict with drivers and more so looking at my tascam streaming interface, I will never know 100% the actual Reason, but at least i know its no faulty unit.

So yes for me this thread is done.

Cool, I'll close this thread for now.

Regards
Dave W