Serato Video General Discussion

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 Serato Video General Discussion
Install Failed
Talk about Serato Video and Video-SL.

Install Failed

Charlie Five 2:53 AM - 14 February, 2008
I keep getting an error message when trying to install the Video-SL plugin. I have the boxed version and am using a Macbook Pro (2.33 ghz dual, 17", 3 gb ram, 320 gb HD installed). At 1st I tried to install via the packaged CD and got this message:

INSTALL FAILED. The following install step failed: run postflight script for Video-SL. Contact the software manufacturer for assistance.

After a few attempts I tried to download via the download section on the net. Began the installation and got to the same point with the same error.

I than tried to erase SSL completely and re-install everything. Got the same message...

Anyone got any ideas on what I should try/do next?
a-swift 3:00 AM - 14 February, 2008
install ssl 1.8 and then use the video-sl for mac that is plugin only, not the vsl full package.
Serato
Nathan H 3:10 AM - 14 February, 2008
This really shouldn't be happening on the install DVD but has been reported with the downloadable installer. We have fixed this issue for new installers but as a-swift suggests you should be able to install SSL 1.8 followed by the Video-SL only installer and it will work.
Charlie Five 6:52 AM - 14 February, 2008
Thanks. I completely erased 1.8 from my system, re-downloaded & installed 1.8, then installed the plugin only. Works fine now. Thanks for the help!
DJ Cykophuk 3:27 AM - 4 March, 2008
FYI...It's not fixed on the DVD. Additionally...the boxes for typing in the auth code don't seem to recognize the digit "1"...which obviously works, since I just typed it. I DL'ed 1.8 from the site and used the DVD for the install of Video-SL.

MacBook Pro
2.5Ghz, 4GB RAM
Fresh outta the box.
DJ Cykophuk 4:49 AM - 4 March, 2008
Quote:
Additionally...the boxes for typing in the auth code don't seem to recognize the digit "1"...which obviously works, since I just typed it.


8,9 & 0 didn't work either...but the good news, I discovered that I was looking at an "I" rather than a "1". Despite the error message, the install seems to have succeeded and the program is working with the demo videos.

Very disconcerting, that error message.
Serato
Nathan H 9:36 PM - 4 March, 2008
Hi,
Yeah we use something called Base32 for the serial numbers which means that all letters and 2-7 are used. The reason being that 0/O I/1 can be confused so we don't use the number versions ;-)