Hey HavardLaw,

You can clear your played tracks. Go into the History tab and click the button that says "clear". This will turn everything white again :) You can just do this before you play your set so you know what you have played and what you haven't.

Dear Samual,

Thank you for the quick reply. However, I am familiar with your suggestion and only partially addresses my issue. I will go into more detail to avoid confusion:

I have a track playing on deck A for example and want to find my next track for deck B. I will start going through my crates and libraries, loading them to deck B via the Twitch so I can prieview them to see if it's the next track I actually want to play/commit to. I will pre-listen to several tracks, loading them to the free deck each time before deciding and sticking with that choice. However, the process of doing this has turned all those tracks green (even if I have only listened to them for 5 seconds) and if I was to use the 'clear' button in 'history' that will clear everything as you say, including 'ligitamate' tracks I have played already- something I don't want to happen mid way through a set and negates the point of having the green system.

People might say to work on my memory skills but as I have a regular club gig that's 3 hours long, I start to forget what I've already played by the 1st hour!

Hope that explains what my issue is in more detail.

Thanks.

Ah I see. This shouldn't be the case. It should only turn green if a track is loaded to the other deck, while it is loaded as it works on an A/B logic. Which version are you running?

Sam.

I was running 2.1 and updated today to 2.2 The issue was/is happening in both versions which makes me think I'm the one doing something wrong. (My controller is the Twitch).

You say "It should only turn green if a track is loaded to the other deck", this worries me as this is what I'm doing. Again, as an example, I have a track loaded on 'deck A', playing through the speakers normally. I will then go through several tracks, loading them onto 'deck B', one after the other in quick succession, listening to them to see if that's the one I want to play next. (or the 'free' deck at the time i.e. if B is playing through the system then I will listen via deck A) and as soon as I load it onto the deck that is 'free', the track turns green.

Im guessing the track turning green is correct as I am technically going from A-B-A-B etc. Maybe im simply using the wrong method of pre-choosing/listening to tracks. If I only want to listen to a track and not commit to it being the next chosen track is there a way to listen without loading it to a deck?

Cheers!

Don't leave me hangin' lads!

There's definitely something up with your system.

Just tried 'pre-listening' to at least half a dozen tracks on either side at my gig tonight. None of them turned green.

You tried rebuilding your database v2 file?

Hey Phatbob,

Thanks for the reply. No I haven't tried that yet. But I'll give it a go tonight - I might even do a clean install of Itch for safe measure. Do you own a Twitch as well as the midi fighters? I only ask as it might be my Tiwtch(?)

I'm playing out on my Twitch as I write this... It definitely sounds like a software issue, can't imagine how hardware could cause this behaviour.

Here's what I would do:

Log into, or create, a second user account on your computer.

Open Itch and you should have a nice empty library. Load a few tracks in, analyse them, then try and recreate the issue.

That will eliminate the library itself (or not) to start with.

Hey guys, thanks for all your help but unfortunately still no joy. I went ahead and made a video of the problem - hoping that will convey my Serato issues clearer then me trying to via type.

Here's a link to the video:
Watchvimeo.com

Sorry if im coming across as a total noob! It may not be clear in the video, but I understand the reasoning behind why the tracks go green (so you know which ones you've played already) but should they be going green when pre-listening? You'll see what I mean...

Lastly, just to re-iterate, I have clean ID3 tagged my tracks, deleted the V2 Database, clean install of Itch, consolidated my iTunes library, sacrificed a baby goat at the top of the Mayan temple - nothing seems to work. Thoughts?!

Well, you've confused the hell out of me now...

In offline mode without the hardware connected, loading the track counts as a play, so that's normal.

I couldn't actually work out what was happening once you connected the twitch. Too much green on the screen already...

I think what he means is that Itch should wait for about 15-30 sec before it turns green the playing track cause this is annoying when trying to find the next song...

Haha, sorry Phatbob. I did this at 1am so I wasn't thinking too clearly...

Thanks for confirming that its meant to go green in offline mode. That's 1 thing sorted.

'Too much green on the screen already' - exactly my point :-p welcome to my world!

Dj_eddie_gr; Exactly. Is this the case usually (it normally waits 15-30 seconds)? What does your Itch do?

Sorry again guys, was assuming this was going to be an easy fix and not turn into all this hassle!

Don't worry about it mate, 'non-life-threatening' bugs like this are always quite fun to troubleshoot!

Can you knock up another vid?

Connect the Twitch and clear the history so it's all white.

Then show us what you do.

Just film the screen that's what we need to see.

Will do mate. I'll upload a quick vid when I get home tonight.

Appreciate your time.

J

I do not own Itch yet (just ordered my VCI-380) but I have done a lot of research... ;)

Not sure if this is related but what is the position of your crossfader when pre-listening to a track? Middle or far most left or far most right? If the cross fader is in the middle that could explain the reason the track goes green. Again, I am just thinking out loud here and I do not have a Twitch to confirm but also check your cross fader knob setting. I don't recall this is happening to me on my NS7.

Issue confirmed on s1 due to fader position.

If Im playing deck A and load a track to deck B It will turn green the second the cross fader is opened. If cross fader disabled it will turn green if volume is raised

I remember it not changing until dEck A was loaded with another track.

Hey guys, its all good. The guys from Serato Support figured it out:

Hi there James,

Thank you so much for making a video, it makes my job easier as i can see exactly what is happening!

• Well you have the first part correct, tracks in ITCH's offline mode will instantly turn green as soon as you load them, as ITCH classes this as "preparing" a track and will enable the history function from the point you load the track. This is usual behavior.

• However, the second part to your question is a little trickier. It seems to be a bug between the Novation TWITCH controller and later (2.0+) versions of ITCH.

When you load a track and cue it in the headphones (with the volume fader all the way off) it should not activate the history (as technically you haven't played it yet). The track shouldn't go green until the moment you bring the volume fader up.

I have tried numerous controllers around the office, the Numark NS6, Pioneer DDJ-S1, Vestax VCI-300, and the Novation TWITCH. This issue seems to only affect the TWITCH, all the other controllers only turn the tracks green when the track is playing and the fader is up.

I tried the Novation TWITCH on multiple versions of Serato ITCH, and it turns out this bug has only happened since the release of ITCH 2.0. Earlier versions (such as ITCH 1.8.2) do not have this problem!

• I wouldn't recommend using this version though as there were many other software bugs that we have fixed since then.


- Im sorry i can't have any more info on this problem, its a new bug that none of us had heard of before! I have forwarded this bug onto the development team but unfortunately i won't be able to say when or if this issue becomes addressed in later releases.

Thanks for bringing this bug to our attention, I hope this gives you an idea as to whats going on. Feel free to let me know if you have any other questions :)

Cheers!

Update: When I first tried this, I was getting the exact same result as you. Tracks would turn green too soon (before the fader was up).

However, I have now plugged the TWITCH into my colleague's macbook to show this bug to him and funny enough, the problem went away!

Shocked, i took the TWITCH back to my own Macbook to prove to him that it happens on my computer, the problem seemed to have fixed itself! No idea whats happening here..

This is definitely a bug, as the problems seem to be intermittent. Some times it works, sometimes it doesn't. Very weird. But I have logged the bug into our database.

Just keeping you updated!

Serato support really does kick ass, doesn't it? ;-)

Second to none! Thanks for all your help everyone.