Zach S
10:47 PM - 30 November, 2011
Hey O.dee,
You can try reaching out to our UK distributor, Sennheiser.
As long as the unit was bought in the UK they should be able to fix it for you.
Sennheiser UK Ltd.
3 Century Point
Halifax Road
High Wycombe
Buckinghamshire
United Kingdom HP12 3SL
Tel: 44 1494 551551
Fax: 44 1494 551550
If they can't/won't fix it you will need to send it directly to our factory here in Washington.
Let me know if you need further assistance.