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Locked Song

the-d-o-c 1:41 PM - 14 June, 2011
when i input my email address in it says "your Email Address Is Incorrect"

but it isnt incorrect as its the same email address im using to log into this & this is my only account

how do i unlock it?
Serato, Support
ChrisD 10:21 PM - 14 June, 2011
Which track is locked?
EKLynx 11:39 PM - 18 June, 2011
I'm getting the same thing from LMFAO - All Night Long (featuring Lisa)
DJ Good Times 1:07 PM - 19 June, 2011
I'm getting it from the LMFAO track that EKLynx is talking about and Echo from the Eminem/Royce album...

HELP!!!!
Weatherman 7:43 PM - 19 June, 2011
same, says the email address is incorrect
Serato, Support
ChrisD 10:28 PM - 19 June, 2011
The LMFAO tracks should be unlocked now.

You'll need to delete the files from your library, download them again and add the new files in to your library.

Sorry for the inconvenience.
DJ Good Times 1:17 PM - 23 June, 2011
Is the Eminem track fixed as well?
Serato, Support
ChrisD 11:23 PM - 23 June, 2011
Quote:
Is the Eminem track fixed as well?

Yep.
the-d-o-c 8:06 PM - 26 June, 2011
it was the eminem track
scotty B 3:40 AM - 30 June, 2011
I am getting the same on those same two tracks.
Serato, Support
ChrisD 5:11 AM - 30 June, 2011
Delete them then download them again.
Papa Midnight 5:25 AM - 3 July, 2011
Sorry to piggy-back on this topic, but I figured it was here so why not use it rather than make a new one.

I am getting the same error on two tracks. It's the first time I've ever seen this happen and when I input my email and password, it also said "You email address is incorrect".

The tracks are as follows:
"Army Of Love - DJ Lynnwood Dub" and "Army Of Love - Eddie Amador Club" from this release: whitelabel.net.

Thanks for any help rendered. Have a good weekend.
Serato, Support
ChrisD 11:35 PM - 3 July, 2011
Those tracks are fixed now Papa Midnight.

Sorry for the inconvenience and thanks for letting me know.