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file not there?
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file not there?

bugz 10:28 PM - 31 March, 2011
i am trying to download Benny Benassi's tracks called Cinema and it keeps telling file not found
Serato, Support
ChrisD 11:33 PM - 31 March, 2011
Hi bugz.

We were experiencing an intermittent problem with one of our download servers. I've fixed this so you should be able to download the tracks now.

Sorry for the inconvenience and thanks for letting us know about the problem.
bugz 7:18 PM - 1 April, 2011
thank you and you welcome, you are all rock stars
bugz 11:52 PM - 13 June, 2011
how do i unlock a track it wont let me use the tracks that are locked
Serato, Support
ChrisD 12:48 AM - 14 June, 2011
Which tracks bugz?
bugz 2:06 AM - 14 June, 2011
lady gaga
bugz 2:10 AM - 14 June, 2011
Born This Way - The Country Road Version
bugz 2:16 AM - 14 June, 2011
and Echo (Explicit)
Serato, Support
ChrisD 2:23 AM - 14 June, 2011
They were both locked by mistake. I've re-encoded both of them so neither is locked now.

You'll need to remove the existing tracks from your library, delete the files, download them again and add the new downloads back into your library.

Sorry for the inconvenience.
bugz 12:49 AM - 18 June, 2011
all night long is locked could you unlock it plz
bugz 4:48 AM - 19 June, 2011
it still wont work in live
Serato, Support
ChrisD 10:29 PM - 19 June, 2011
The LMFAO tracks should be unlocked now.

You'll need to delete the files from your library, download them again and add the new files in to your library.

Sorry for the inconvenience.
bugz 2:19 AM - 8 July, 2011
why do the some of the tracks that i download have a lock on them. why does this happen all the time?
army of love-dj lynnwood dub and the eddie amador club
Serato, Support
ChrisD 2:37 AM - 8 July, 2011
Quote:
army of love-dj lynnwood dub and the eddie amador club

They're unlocked now.
bugz 2:39 AM - 8 July, 2011
thank you DJ Bugz
bugz 4:27 AM - 26 February, 2012
papi its the dj kue extended mix, beautiful liar, dead world, eraser by the knux are locked could you please unlock them so i can play with them.. thank you dj bugz
bugz 6:57 AM - 15 March, 2012
papi its the dj kue extended mix, beautiful liar, dead world, eraser by the knux are locked could you please unlock them so i can play with them.. thank you dj bugz
Serato, Support
ChrisD 9:32 PM - 15 March, 2012
Hi bugz.

Sorry for not attending to this earlier.

The three Knux tracks are working correctly now.

I'm not sure which track you mean by papi its the dj kue extended mix. I couldn't find a track with this name. Can you link me to the release please.
bugz 11:28 PM - 15 March, 2012
papi dj kue extended mix. how do i get a song that is not that is not on white label
Serato, Support
ChrisD 11:57 PM - 15 March, 2012
Ahhh, now I understand.

Sorry, that release has expired and is no longer available.
bugz 11:58 PM - 15 March, 2012
i can get it again
bugz 11:05 PM - 18 May, 2012
why do you guys lock song that i can get anymore
bugz 11:06 PM - 18 May, 2012
i am very mad about that i would like to get those song???
bugz 11:07 PM - 18 May, 2012
and why wont my email work to unlock them???
bugz 4:44 AM - 14 August, 2012
how come i can not change the bars in the fx
bugz 4:29 AM - 28 August, 2012
how do i get my sl3 to work on my power pc???