SpinThis! ... I will disagree with you on a couple of points
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stanton's support can only get better. i do think they realize they had a support problem and their product was flakey. a lot of people still use it and continue to do so because they feel it works for them.
Now this is impossible. Stanton have no idea on how to support software. PERIOD. They have given this to NI. We all know how NI suck. Their email/web form support model simply does not work. They are completely out of touch with their users and that seems to be their company culture. A bunch of geeks will simply not become jocks. For NI to change, A substantial culture change and cost will need to be realized. I do not see them increasing cost at all given they need to stay competitive.
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if everyone just decided to jump ship, NI/Stanton wouldn't just have a problem--Serato would have a huge huge support problem. everyday these boards are getting more and more people; imagine if half of the FS user base suddenly jumped on here when they couldn't figure out how to set it up or had a stupid question.
A lot of people have jumped ship. Rane/SSL has made a product that works out of the box 99.9999% of the time if not more. With a solid product support becomes a breeze. All those stupid questions are easily answered in the manual. That 0.0001% or less who ask those silly questions are just too lazy to read a few instructions. I for one have never read the manual, but my install was easy enough. I was playing within 5 minutes of opening the SSL box.
ps. There are a lot of people who do not have a need to come to the board for support. Everything works !!
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i really hate all the negative FS talk on here. i was never a FS user but it's very non-productive to hear comments like "oh yeh stanton are evil--they're out to fuck you over... blah blah blah." c'mon guys: there's no war here; there's no crusade. Stanon isn't going out of business.
You have been very very fortunate not to experience FS. As former FS users, we have been bent over and *&%$ over and over numerous times by Stanton/NI. A very annoying experience given that we spent hard earned cash for something that did not work. There are a few people it actually worked for and I will not take that away from them. You only have to look at their boards to get a true picture. Problems there are just never resolved. I am yet to get mine resolved. I still do have FS 1.5 NOT WORKING
They even shut down the Stanton support site because they could not stand all the helpless people looking for support. Their thinking was that it did not look good for potential customers so they decided to screw the current users leaving them with no support.
By the way the support on that site was by other FS users. No one from Stanton/NI bothered enough or gave a crap about the users.
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FS isn't going away no matter how many users you think you can "win" over to SSL. the worst marketing schemes are ones that pit one company against another--that's the worst possible ploys. you see that all the time in political ads. the best marketing involves playing off your niche and sticking to it.
FS may not go away, but it will go the way of shitty DJ products. On the shelves collecting dust like a lot of their other crap.
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Serato have a very solid product and are commited to excellent support
AGREED !! AGREED !! AGREED !! AGREED !! AGREED
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even if it means not being on the very cutting edge and waiting to implement features.
What is cutting edge ? FS2 ? That is a dire attempt to stay afloat. 1.5 is not even working and now you want us to but 2.0 with more features that wont work as well ?
To stay in perspective, this is SSL first attempt. Compared to FS1 first attempt, SSL is light years ahead. Lets compare apples to apples here. But still My apples are better than their oranges (I have their oranges to compare)
Thank you ... :)
I just had to get that out ... I am looking at that non-working saucer ... wondering what to do ... I wish I could get my money back.
