Bad audio? Territory restrictions? Please read the FAQ first

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Answers to common questions regarding audio quality, file availability and file corruption can be found on the FAQ page: www.whitelabel.net

At 5:56 AM 21 July 2009

ChrisD wrote

Serato, Moderator

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currently im having problems problems previewing & dl releases on wl. wow,never had this happen b4.is wl experiencing tech difficulties or is it on my end?? thnx..

At 1:59 PM 2 November 2009

selectajay wrote

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We had some intermittent issues as you would have seen here: serato.com

All sorted now.

At 5:01 AM 3 November 2009

dave wrote

Serato, Support

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im still having territory issues and i live in the u.s. so i dont see why i cant get alot of songs.

At 10:50 PM 19 November 2009

Figgy1682 wrote

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HI Figgy.

For some reason we have been unable to determine your IP address, which is what we use to determine your geographical location.

Are you using any proxies or anonymizing services that might prevent us determining your IP address?

At 11:19 PM 19 November 2009

ChrisD wrote

Serato, Moderator

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YEAH! im using a proxy with firefox cause its more secure and actually faster this way. do you need my ip or do you need me to take the proxy off temp so you can determine location?

At 4:42 AM 20 November 2009

Figgy1682 wrote

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I just checked your profile and we have your IP address now. You should be able to continue using the proxy.

Can you access the US-only releases now?

At 5:16 AM 20 November 2009

ChrisD wrote

Serato, Moderator

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I'm new to serato and am having territory problems too. Is my IP hidden as well? I can't figure it out. I've tried on enternet explorer too. Thanks!

p.s. I live in Bismarck, ND

At 12:50 AM 28 November 2009

DJHoboBob wrote

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Yeah, it does look hidden.

Are you using any proxies or anonymizing services that might prevent us determining your IP address?

At 10:43 PM 29 November 2009

dave wrote

Serato, Support

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I'm having a "fuzz" or "humm" through most to all of my Whitelabel tracks. I checked the FAQ's but I didn't see anything there about it. How do I fix it?

At 3:00 PM 4 December 2009

DJ Rhino1 wrote

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Do you have Scratch Live or ITCH hardware attached?

At 9:07 PM 6 December 2009

dave wrote

Serato, Support

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All of the tracks I have downloaded from Whitelabel have been useless to me. They all have a slight echo to them. Is there a way to increase the quality of the downloads?

At 5:40 PM 9 December 2009

DJ JOEY MENCH wrote

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Joey Mench, none of the tracks I've listed to have any kind of echo effect.

Are you sure you're not listening to them with some kind of effects processing added?

At 9:15 PM 9 December 2009

ChrisD wrote

Serato, Moderator

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I'm having that Fuzz buzz on the Whitelabel tracks also...,did you guys fix this

At 4:07 AM 10 December 2009

Dj Deric wrote

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There shouldn't be any fuzz. I've listed to LOTS of Whitelabel tracks and never heard fuzz, echo etc.

What hardware do you have connected when you hear the fuzz?

Remember Whitelabel audio tracks only play in high quality when played in Scratch Live or ITCH AND you have a supported hardware device connected.

At 4:12 AM 10 December 2009

ChrisD wrote

Serato, Moderator

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Has to be something wrong with audio if folks getting fuzz buzz noise I'm getting,whats a email so I can send you what I downloaded from here..I play it in Scratch Live

At 4:30 PM 10 December 2009

Dj Deric wrote

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Quote:

Has to be something wrong with audio if folks getting fuzz buzz noise I'm getting

I've never heard of anyone getting a fuzz noise except you.

It would be helpful to know what kind of hardware you have connected when you hear the fuzz.

Also, let me know exactly which track you're experiencing this problem with. Please provide me with a link to the page where I can download the track.

At 9:15 PM 10 December 2009

ChrisD wrote

Serato, Moderator

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Quote:

I'm having a "fuzz" or "humm" through most to all of my Whitelabel tracks. I checked the FAQ's but I didn't see anything there about it. How do I fix it?

At 8:33 AM 11 December 2009

Dj Deric wrote

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Is there any way to Just add a Feedback button by the Product when Posted - That way the feedback can be entered right away then just going to a different forum. Or This way - the track will have to be listened to FIRST then give feedback in order to download it!

At 5:01 PM 11 December 2009

Chaddy Chaz wrote

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Chaddy Chaz, we don't particularly like the idea of requiring people to give feedback before downloading a track. Some promo services do this, but I find it annoying and the overall result is whole lot of meaningless comments that people have left just so they can access the track.

But making it easier to add feedback does make sense. I'll keep your suggestion in mind and consider it for an update in the future.

Thanks for your feedback.

At 9:44 PM 13 December 2009

ChrisD wrote

Serato, Moderator

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I also am having gaining access to all the white label tracks. What do I need to do in order to get the access to the rest?

At 8:43 PM 15 December 2009

James Talerico wrote

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James Talerico, you should be all sorted now.

At 9:12 PM 15 December 2009

ChrisD wrote

Serato, Moderator

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Hey Chris. I can't access a lot of the songs on whitelabel and i think its because of IP address or something. I'm stationed in japan but from tha states. Can you help me out.

At 11:38 AM 17 December 2009

Millie wrote

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Hi Millie.

If you're stationed outside of mainland USA you're unable to access US-only releases unfortunately.

The next time you're back on US soil be sure to check back at Whitelabel.net so we can get a US based IP address from you.

At 9:13 PM 17 December 2009

ChrisD wrote

Serato, Moderator

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hi getting msg some whitelabel track locked asking for email address put in email address and getting msg incorrect email address when try to login using same email i use when i go to whitelabel.net and can log in any ideas

At 10:42 PM 28 December 2009

DJ MX1 wrote

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this is in scratch live software

At 10:42 PM 28 December 2009

DJ MX1 wrote

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Hi DJ MX1.

Which track(s) is this happening to?

At 10:49 PM 28 December 2009

ChrisD wrote

Serato, Moderator

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I recently ran several Whitelabel tracks through Rapid Evolution to determine the key of the tracks and imported the tracks into iTunes to sort them out with smartplaylists. When I brought them back into Itch, several of the tracks sounded like they were corrupted. They play fine at 32-bit in iTunes, just not in Itch (they used to play fine until I pull them all out to reorganize my playlists)... When I looked for the files on Whitelabel.net, they are no longer posted (LMFAO for example). Any suggestions?

At 5:18 PM 31 December 2009

lowh20rd wrote

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Just checked the FAQ - Looks like tags have been modified by Rapid Evolution. Some tracks are on-line and I can re-download some of the tracks, but others have disappeared (e.g. LMFAO).

Any plans to have the track key added to the downloaded file tags? Wouldn't need Rapid Evolution (as much) if it was included.

At 8:36 PM 31 December 2009

lowh20rd wrote

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Quote:

Any plans to have the track key added to the downloaded file tags?

Yes, it is something we're investigating.

For the time being I would suggest that you don't use Rapid Evolution with Whitelabel.net audio files.

At 9:18 PM 4 January 2010

ChrisD wrote

Serato, Moderator

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First of all I love this site. I hope our feedback helps promote these artists and albums as well as help them to put out and create better music. There is a lot of garbage being put on the radio and non-talented artists making money (Miley Cirus) Lol
One question: I can't preview any of the downloads before I download? Any suggestions or comments would help. I also get the fuzz only because I have to preview songs in Itunes.

At 4:53 AM 12 January 2010

dj1208 wrote

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Hi dj1208.

What browser and OS are you using? What happens when you try and preview a track? Do you see a pop-up window open?

The preview player should open in pop-up window which you can then leave open and add more tracks to it by clicking the preview links.

At 5:08 AM 12 January 2010

ChrisD wrote

Serato, Moderator

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I can't unlock the whitelable files? I can log in to the site and download. I using 1.9.2

At 3:37 AM 18 January 2010

dj dirty luv wrote

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Quote:

I can't unlock the whitelable files?

Which track(s) can't you unlock?

Quote:

I can log in to the site and download.

If you posted a message on the forum then you must be able to log in. Could you please tell me exactly which page you can't download from.

At 3:52 AM 18 January 2010

ChrisD wrote

Serato, Moderator

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if i download one of the instrumentals from whitelabel will the quality only be good in scratchlive and not any editing software?

At 5:15 AM 11 February 2010

SteadFast wrote

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Yes.

At 2:27 AM 12 February 2010

dave wrote

Serato, Support

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Quote:

Yes.

Is there a thread that goes into detail about this? So if I take an instrumental from whitelabel, and an acapella from a different source is the sound going to be off if I edit them in a program like logic? No matter how its rendered? Or no matter how its rendered its going to sound different in itunes then scratchlive?

At 2:35 AM 12 February 2010

SteadFast wrote

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Hi SteadFast,

WL.MP3 files have 2 audio streams:
- High quality when you're DJing.
- Low quality when you're organizing (or playing in Logic).

More details here: serato.com

At 2:58 AM 12 February 2010

dave wrote

Serato, Support

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I just would like to confirm.

Some of the releases like for instance DEF JAM is not active for me to download, is it the the territory restriction?

Thanks

At 10:32 AM 13 February 2010

27pablo wrote

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Yes, that's the territory restrictions. We are working with the labels to get worldwide delivery, but given we are 100% legal, getting the right agreements in place does take time.

At 7:45 PM 14 February 2010

dave wrote

Serato, Support

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Thanks for reply

At 6:19 PM 15 February 2010

27pablo wrote

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Quote:

Hi SteadFast,

WL.MP3 files have 2 audio streams:
- High quality when you're DJing.
- Low quality when you're organizing (or playing in Logic).

More details here: serato.com

So when i edit and render the mp3 is it editing both the high quality and the low quality?

At 8:53 PM 15 February 2010

SteadFast wrote

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Quote:

So when i edit and render the mp3 is it editing both the high quality and the low quality?

No.

Only Scratch Live and ITCH can access the high quality audio data. Any other MP3 playing and/or editing software can use the low quality audio data only.

If you edit Whitelabel audio file in an audio editor you will almost certainly destroy the high quality audio portion of the file.

At 9:16 PM 15 February 2010

ChrisD wrote

Serato, Moderator

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Oh bummer.. You guys got some good instrumentals. Thanks for the info though!

At 9:36 PM 15 February 2010

SteadFast wrote

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Great site first off!! Keep doin' your thing! Question: I have Itch but when I download your MP3's the quality is real low, help?

At 1:38 AM 17 February 2010

StreetzMag wrote

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Hi StreetzMag.

Quote:

WL.MP3 files have 2 audio streams:
- High quality when you're DJing.
- Low quality when you're organizing.

More details here: serato.com

ie. Connect your ITCH hardware and your Whitelabel files will sound mint.

At 1:42 AM 17 February 2010

ChrisD wrote

Serato, Moderator

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ALL THE FILES I LISTEN TO HAVE DEEP CUTS IN THEM THE MARIAH CAREY - THE MELANI
AS A DJ I AM not interested in listening to chopped up mixes case in point Mary J Blige I cannot review a song for any artists with cuts all through it - either you want us to have and review the music or not - also where can I get canned effects since I am using serato I lost a lot of my effects

At 2:31 PM 5 March 2010

DJ FEMMIE wrote

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Hey FEMMIE, I've asked you to clarify what you mean over here in the Melanie Fiona feedback: serato.com

At 8:21 PM 7 March 2010

dave wrote

Serato, Support

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Hi dave,

I can not download the new Christina Aguilera track.

Thanks

At 2:34 PM 8 April 2010

Millz wrote

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What happens when you try to download it?

At 10:31 PM 8 April 2010

dave wrote

Serato, Support

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it says that its not avail in my territory...which is odd to me...

At 7:29 AM 9 April 2010

Millz wrote

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Yeah, that doesn't make sense, you should be able to see it. We'll check it out for you.

At 9:42 PM 11 April 2010

dave wrote

Serato, Support

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That's odd

At 3:39 PM 19 April 2010

D.J.Marsh wrote

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i have a recording i made of this fuzz i get from whitelabel tracks being played in scratchlive. if i play the same track in quicktime it plays perfect. weird?

At 5:41 AM 14 May 2010

abstractribe wrote

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Hey! abstractribe, Whitelabel tracks only play perfectly well on scratchlive with the hardware connected!!!.

At 2:42 AM 18 May 2010

Dee-Jay Real wrote

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I'm in Mexico to DJ at Heaven tonight, and would love to have this new Sergio Mendes to try programming some of it tonight, but I get a territory restriction block. I'm from Miami. Perhaps when I return to Miami I won't have this problem, or am I just forbidden altogether for some reason?

At 8:41 PM 22 May 2010

Bill Hallquist wrote

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Quote:

Perhaps when I return to Miami I won't have this problem

Correct. Once you're back in the US you'll be able to access the US-only stuff.

At 12:24 AM 23 May 2010

ChrisD wrote

Serato, Moderator

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great site, great releases, wish we could get more acapellas and instrumentals for blends. Also would be cool if we could access high quality stream w/i iTunes. Thanks for everything.

At 1:41 PM 20 June 2010

DjChino3 wrote

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why did u change this?..i dont have serato, i use virtual dj, due to costs, i think its ridiculous that you make the file in low format, it didnt use to be this way, you should definitely change this

At 8:53 PM 29 June 2010

ooodjaceooo wrote

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Quote:

why did u change this?.. it didnt use to be this way

I'm not sure where you got that idea from. Whitelabel audio files have ALWAYS been this way.

Whitelabel.net is a promo service for users of Serato DJ software. ie. Scratch Live and ITCH

At 10:19 PM 29 June 2010

ChrisD wrote

Serato, Moderator

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I always get very bad audio quality downloading from here. Thats why I never use it. However, I would like to. How do I get a better quality download? Im currently getting 32kbps. I've been reading down this forum and it sounds like its a case-by-case basis?
Thanks

At 8:48 AM 30 June 2010

dj phase wrote

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It's not a case-by-case basis. The .wl.mp3 audio format is explained in this FAQ: www.whitelabel.net

In a nutshell, ALL Whitelabel audio files are high quality but only when played in Scratch Live or ITCH and only when played through hardware supported by those pieces of software.

In all other situations you will only hear the 32kbps portion of the audio file.

At 9:45 AM 30 June 2010

ChrisD wrote

Serato, Moderator

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AH I get it. Sorry I missed it in the FAQ's. That makes it difficult to edit the tracks before I put them into my Serato now doesnt it?

At 9:51 AM 30 June 2010

dj phase wrote

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Yep. Audio editing programs can only load the 32k audio, and there's not much point editing that.

At 12:28 AM 1 July 2010

dave wrote

Serato, Support

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Im having the same problem here....im tryna download sum music it has a territory resriction??....any help?

At 7:57 PM 31 July 2010

d.young wrote

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Hey d.young,

There are territory restrictions on some songs as you can see here: www.whitelabel.net

What songs are you having problems with?

At 12:24 AM 1 August 2010

Brigid wrote

Serato, Moderator

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hello fellow djs i am new to whitelabel i have a question, when i download it into my hard drive and then i play it in the offline player it says preview at 32kbps i thought when it goes into serato it switches to 320 kbps or just in the offline player and i hope it would play 320 kbps when the ttm57 is hooked up becuz it sounds like crap in the offline player. so could someone answer that for me ?

At 9:48 PM 6 August 2010

djdonniec wrote

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Hey djdonniec,

The tracks will play at 320kbps in Scratch Live and ITCH with the hardware connected only. In the offline player and in any other mp3 player, it will play at 32kbps.

You can read about this here in our FAQ: www.whitelabel.net

At 12:08 AM 7 August 2010

Brigid wrote

Serato, Moderator

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Im having a problem with kanye West. Power and Y.G'z, Toot it and Boot it. sorry for the late reply been busy.

At 7:51 PM 18 August 2010

d.young wrote

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Hi d.young.

Could you try again please.

It could be that you didn't have any genres specified in your DJ profile. I selected the 'Hip-Hop' and 'Dance' genres for your profile so that should give you access to those Releases.

FYI, you can edit your genres yourself here (in the DJ Details section): whitelabel.net

At 11:10 PM 18 August 2010

ChrisD wrote

Serato, Moderator

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Thank you props on that i already did just that =)

At 12:09 AM 20 August 2010

d.young wrote

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Hello,

I just downloaded two tracks and when I played them in ssl, they were not complete and it shows a circle with an lighting through it....any ideas that may help? I am trying to reload them.

At 7:29 PM 25 August 2010

sarellano wrote

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I guess it's a corrupt file! I will try to download again. I hope it helps. Any ideas would be appreciated.

At 7:31 PM 25 August 2010

sarellano wrote

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Hi sarellano,

Definitely worth trying to download the file again. If that doesn't help please let me know.

At 10:08 PM 25 August 2010

ChrisD wrote

Serato, Moderator

Whitelabel General Discussion

Bad audio? Territory restrictions? Please read the FAQ first