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 Serato Video General Discussion
Screen Tearing issue with Video-SL and Mobility Radeon HD 3650
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Screen Tearing issue with Video-SL and Mobility Radeon HD 3650

360loop 1:06 AM - 22 April, 2009
Hey guys, I have a Dell Studio 1737 laptop with the Mobility Radeon HD 3650 video card. No matter what I do, even with vsync enabled, I get pretty bad screen tearing in my playback while using Video-SL. I have Vsync enabled in both the ATI catalyst drivers control panel, and in serato. I am using the dell driver package 8.512-080703a-066874C-Dell. I tried using the mobility modder over at driverheaven.net to install the standard desktop video drivers on my laptop, but that didn't work out, the video playback with those drivers was horrible. ATI doesn't have any drivers spacifically for this Mobility Radeon HD 3650 card on their site. Any suggestions as to what I can try to resolve this screen tearing issue? I tried the same exact video file with the same vga cable and TV for testing on my friends older Acer laptop and his did not have the screen tearing issue, so it's not the video file itself or video encoder. I use Imtoo Encoder. Thanks guys, any ideas would be greatly appreciated!

Here are my system specs:
Intel Core2 Duo P8400 (2.20GHz/1066Mhz FSB/3MB cache)
4GB Shared Dual Channel DDR2 at 800MHz
256MB ATI Mobility Radeon HD 3650
320GB SATA Hard Drive (5400RPM)
Vista Home Premium Service Pack 1 64 Bit
Scratch LIVE version 1.8.2
VIDEO-SL 1.0.2
Serato, Moderator
Warik 1:09 AM - 22 April, 2009
What are you outputting too?

If you are outputting to LCD try this www.serato.com
360loop 2:22 AM - 22 April, 2009
The two different output devices are Plasma TVs, one Maxent and one Panasonic. I have tried HDMI and VGA output, and both have the same problem
Serato, Moderator
Warik 2:56 AM - 22 April, 2009
I'm sure it will have to do with the output Hz you have the external display settings set at. it should be either 50 Hz or 60 Hz.
360loop 4:19 AM - 22 April, 2009
The only two options I have in the display manager are 59hz or 60hz. The problems seems less prevelent at 59 than 60, but its still definitly there. Is there any way to override it to 50hz or something? Let me konw. Thanks guys!
Serato, Moderator
Warik 8:14 PM - 22 April, 2009
HDMI and VGA will have different settings for each, have you tried both with this method?
360loop 1:49 AM - 25 April, 2009
Yes, we have tried both with this method with the same result. We have also tried reloading the system fresh with xp instead of vista and that did not help any either. Still screen tearing. My friends laptop, an older acer with X1600 pro graphics works fine on both of these TVs at 59hz and 60hz, but when I put my Dell Studio on there at the same hz, i get bad screen tearing. It seems to me like an issue with the video card or drivers. I have tried all the different video drivers I could find and none made any difference at all. Any more suggestions?
Serato, Moderator
Warik 8:15 PM - 26 April, 2009
Wait until 1.1 is released and try that.
360loop 10:41 PM - 28 April, 2009
Ok we got alittle creative and downloaded the windows 7. Good news the screen tearing has stoped. But the refreshing on the serato is all choppy, lol. Still loosing the battle.
360loop 7:17 AM - 1 May, 2009
Is there anymore ideas? Anyone? SOS HELP!!!!

Josh,
lvmez 12:46 PM - 1 May, 2009
get a m*c.
360loop 9:42 PM - 1 May, 2009
lol, Yea I know But I dont have the $2400. Any one out there will to make a donations? :-)
360loop 4:33 AM - 13 May, 2009
Ok everybody the 1.1 Sl Video has been installed with the 1.90 version SSL screen tearing issues are still occuring with the upgrades. It looks like I'll be running the beta version of Windows 7 while video mixing. If anybody has any other suggestions please post. Thanks for all the support.

Josh
360loop 7:27 AM - 31 May, 2009
Been beating the hell out of the video-sl 1.1 & serato 1.9.0 with the Windows 7 still have not crashed yet. Screen tearing has not came back...

Josh,
Serato, Moderator
Warik 10:26 PM - 1 June, 2009
choice :)
360loop 11:09 PM - 24 June, 2009
Ok yall. I went live on video-sl last week. Been beating the hell out of the video-sl for the three nights a week 5 hour sets. No Crashes yet. Well keep you up to date of anyother issues. Josh,
djbigz 3:56 AM - 25 June, 2009
Quote:
I'm sure it will have to do with the output Hz you have the external display settings set at. it should be either 50 Hz or 60 Hz.


Where would this setting be in the new mac aluminum's? Want to know for my information, thx!
360loop 6:39 PM - 25 June, 2009
Im not sure Im running a dell studio not a mac. Mine it in the ati catalyst center...
Serato, Moderator
Warik 9:33 PM - 25 June, 2009
the setting is in the Displays preference, and will only show if you have a external TV plugged in.
360loop 4:24 PM - 26 June, 2009
Yes you have to have it pluged in for it to extend to your video display.
360loop 7:14 PM - 29 June, 2009
Ok it locked up it took me 2min to restart the system. Dam beta windows 7 cant wate till oct, for the full windows 7 edit.