Sounds like your VCI hardware is faulty. ITCH is rock solid here on a Mac.
Apply to Vestax support for a replacement, that's my suggestion.

Strange DJMoneyd425, because this is the best combo I've ever had my hands on...
(And I pretty much played with every DJ combo hard and software lately)

And dont think that people have more probs with this unit then other manufacturers. My experience learned that the people on this forum are not really gentle on even the smallest issue (a lot of pro DJ's zre active on this forum). but in reality this product really performs rock solid.

I follow the statement of djcerla. Get your gear back, and ask a replacement... It sounds like hardware probs...

djmoneyd425,

I'm sorry to hear of your problems - it really sucks that you've had such a disappointing experience of something that you waited so long for. I assure you that your experience is atypical. There's no way ITCH should be freezing or crashing after 15 minutes.

I suggest you file an official help request to get the Vestax and Serato support teams on to your problem.

You can do that here: serato.com

It's the weekend here in New Zealand so it may be a couple of days before the Serato guys get on it (not sure about the Vestax guys though). But I urge you to hang in there - I'm sure we can help you out here.

Like any performance software, its going to need configuring before it will run smoothly. Why dont you dry your eyes and do a search for the (many) fixes and tweeks listed in this (and the help) forum first before throwing a hissy fit?

'sonds like a software/computer conflic. Is you computer dedicated to just the djing? Try to simply repair your permissions and zap your pram and see if you still get the crashing. I really think your perspective is wrong they are far far far less people unsatisfied with thier unit than satisfied. I personally returned 3 units . One with physical dammage and honestly the other 2 the issues were me not the unit.

I know how to configure software champ. I shouldn't have to search a forum for tweeks and fixes for something like this (even though I have). Thanks for the help, smart guy. If you'd gone through what I had to go through to get this thing you'd be pretty pissed off at it's performance as well.



yes, my laptop is dedicated strictly for performing. I do 4-6 gigs a week on this thing and I have NEVER had performance issues of any kind whatsoever. Like I said before, 2.2ghz Santa Rosa Macbook w/ 4 gb ram. PLENTY of resources. I promise you, the issues I'm running into are not my fault. Pressing a cue button should not make the software/hardware respond like this!

One of the main reasons I bought this is for its portability. It's not exactly 'portable' if you HAVE to run the OPTIONAL power supply for it to work properly. THE ENTIRE POINT of this setup is that you should be able to plug and play directly out of the box without issue! I do a lot of gigs on the road and the whole idea behind buying this for myself was so I could let someone else do the driving and practice different mixes and put together new ideas while in the car, or on the plane, etc.

Send it back to Vestax for a replacement? So I should wait around for 6-8 weeks before I can actually use this thing correctly?

All of that being said, I do truly appreciate all of the USEFUL info/suggestions that I got from several of you.

i use the power supply and that doesnt really effect portability. I would try to excharge where you purchased from and see if you can get a swap.
I do say your maybe defeating yourself with your whining attitude. even if you have to return it to Vestax all is not lost. If you perform in this industry you should be well aware of all that can go wrong and will go wrong with equiptment ect. roll with it and move on.

but it seems to me that you have your mind made up and plan to just complain and get a refund or what ever. but you ccan see Serato and vestex are willing to help you and some of us regulars users who went threw what you have and survived

You call it whining, I call it expecting the damn thing to work properly. I don't understand how you guys can all just be so "OK" with the problems you've had. Maybe I'm just lucky that I've never had a single problem with any of my Scratch Live setups. I would LOVE to keep this thing if it would just work properly, but I've had so many continual problems since I bought it that I wanna throw it out the window.

maybe someone could help me find a DL link for 1.0.3? 1.0.4 and 1.0.5pb2 are definitely not working well for me and I can't find a link to 1.0.3 anywhere. I would use the CD that came with my unit, but there wasn't one in the box.

where did you buy the vci-300 if you got no cd in the box you may have been ripped off .

platinum records in seattle. they're a highly reputable DJ shop. I also know the guy that sold it to me. he's a well respected DJ in the city. i wasn't ripped off. he actually gave a pretty good price on the unit, and generally the actual software CD wouldn't matter considering you can download the software online, except in my case.

yes but the fact that there is no cd may mean it was a used and returned unit.
looking at thier website they list the vci-300 as b-stock. So that right them may tell you something as to what you are buying

a quick call to them and they told me that b-stock means it was returned or repaired or a demo product. I also asked what to do if i purchase it and it was damaged and they said it was up to me to contact the manufacture and they only assured me that 'it should be in working condition' no guarentee's tho.

so that right there i beleive is the issue...you need to get it replaced through vestax and a proper working unit would work as expected. people just need to be aware what and where you are shopping when it comes to things like this

Well your not doing very well with itch are you, champ? If you cant be bothered searching the forum, or even posting specific details of the errors you are getting so someone can help you, then Im sure serato will be more than happy to fly a tech from NZ all the way to Seattle to come and sort it for you. Just for you. Cos your special.

if you know him then tell him the unit he sold you was bogus and also platnium records gives the complete WRONG description of the vci-300 on thier website.

hopefully if eveything is on the up and up he would gladly replace it

Hey djmoney,

soz to hear ur avin the problems dude, i noticed u said previosly that u were using ur pally for 3/4 gigs weekly! just wonderin if there was any hardwear controller involved in that? and if so u could also try cleanin usb ports, not entirely sure how its done but have seen it mentioned elsewhere on the forum.

Apparantly usb ports can get clogged up with all the info runnin through them and using dif pieces of hardwear can add to problem! ur lappy sounds of good spec, im runnin toshiba sat pro with 2gig dual core, 2 gb ram and itch is runnin solid. I found a lot of the suggestions on this site helpful for optimising laptop stability and have encountred no problems yet (touch head, i mean wood).

Did spend couple months on here reading up on various issues ppl had and tweaks so by the time i got it, which was only last week had fair idea of what to do for best chance of sucess!

Hope u ave some sucess in gettin this sorted, stick with it man!

yeah, I feel what you're saying here. i actually tested one in the store for about a half hour and everything worked great (looked like their B-stock demo model from all the fingerprints, etc.) so i didn't think I'd have any issues since the one he sold me looked to be 100% factory packed and sealed. I guess their's no way to really know if that was the case or not though.



Specific details? I already listed them: it shuts down within 15 minutes of mixing.......every. single. time. If I hit the cue buttons more than twice in a row, ITCH freezes and quits. every. single. time. Does your copy of ITCH give you a specific error code when it crashes? mine doesn't. I already listed laptop specs (twice!) so how much more specific am I supposed to get? My settings in ITCH were no harder on my MAC than anything in SSL, so that shouldn't have any effect.

I didn't mean that "I" shouldn't have to search for fixes...I meant that "NONE" of us should have to deal with any of these problems. SSL is such a top notch product, that I don't see why Serato would be having so many problems with ITCH, especially condisering the huge correlation between the two. I apologize if I made it sound as if I was implying that I'm somebody special, because that wasn't my intention and on here I just a man among men, but you don't have to be such a dick about it. Go smoke a joint dude.



I went and saw him today. He was eager to help me solve my problem. The guys at Platinum Records are top notch professionals. I decided I'd rather just give them the VCI-300 back and get another set of turntables instead. I've been meaning to get a second set strictly for home studio use anyways. So much for portable, but I'm a big fan of reliable.

ok i will chime in one last time and say not the best out come...if you purchased broken turntables would you never say turntables are reliable? broken is broken no that the vci-300 was at fault. I just feel if you had a working unit you would of grown to like it....but oh well

i'm sure you're right, but I'm happy with the way things worked out for now. Maybe I'll give the VCI another shot down the line sometime.

good luck to the rest of you! keep rocking those crowds fellas.

Hi djmoneyd425,

as Chris mentioned the best thing to do would be to post a help request here: serato.com Then the support team will be able to focus on the details of your problem to try sort out your problems - as you can see threads in General Discussion quickly get filled with conversation that isn't relevant to fixing your problem :)

If you have can find a crash log that could help us to figure out the problem - you will find it at Library/Logs/CrashReporter/. If you upload it here: www.serato.com myself or one of the other developers will look at it and try to help you out.

Hey, only 14 more days ....and counting till the Numark NS7 comes out!!! Give THAT a shot! www.ns7controller.com

All of these are already things I'm accustomed to doing with Scratch LIVE (except that I'm on MAC) so as I said before, I know how to configure my setup. At this point I'm thinking I just had a faulty unit.

In the end of things, I was never intending on using ITCH in a live setting anyways, as I'm a diehard turntable user. I really just wanted the VCI-300 for ease of use at home or on the road when new mix ideas came to mind and when the use of a full turntable setup just isn't feasible.

And you say, that you don't get ripped off ? Can't belive that. Someone owned this unit before, he / she / "it" brought it back to the shop. Usually they can sell the unit again, because the shop did paid for it also.

Before you cry loudly, maybe you should use things like "Telephone-Support" and maybe try to get more information before.

After having trouble with my device (I discovered something) I've contacted Vestax Germany. They've agreed to send them the unit in for a prevently check-up / "maintenance", after they discovered that my unit is kind of a series with problems.



They arent I thing. If they are, they did open the package in the shop for you, to get a view of the content. That's your right worldwide. If you run totally horny out of the shop to play with your new toy - without checking the content - this could end up in drama.


Me too - I work in an industry which has uptimes about 99% . But it's better to cooperate than to shout loudly. Yes, there was a time I wasn't satisfied with the unit.

Also I said, I had contact to Vestax - Service. It's really Vestax-Quality, so f.e. the Faders are not soldered to the board, they can be exchanged very easy he said. The Service that they offer is quiete excellent.

If you're a Fan of reliability, you should not think about the product only, you should get experience with the service and on this you can make your decissions.

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You're a MAC-User ? So you know about the bad and the good USB-Port ?
Do you use an USB-Hub ? Personal Experience showed me, I should'nt do that ...

ugh...jesus. it's over. I already returned it and found the right solution for myself.

I'm a fluent MAC user (I have three) so yes, I know you're supposed to use the front USB port, and everything else I need to know. The people at Platinum Records opened and pulled out the contents of the box so I could see them. Neither of us noticed that there wasn't a software CD inside the box because I had already downloaded and installed the software beforehand so that I could just walk into the store, plug in, and try out the system. Everything about the packaging of the box said "factory sealed" to me. I went for the quick solution rather than the long and drawn out solution. This setup is so widely advertised as a simple ''plug in and play'' system, yet all of you keep telling about sending in your units for repair/replacement, spending months fine tuning your configurations, etc. You guys may be willing to put up with it but I say f*ck that shit! Why would you spend almost $1000 on something and not be able to use it correctly for several months?

Did I complain loudly? YES! FOR GOOD REASON! I HAD A HORRIBLE EXPERIENCE WITH THIS PRODUCT AND I HAVE EVERY RIGHT TO VOICE MY OPINION...THAT'S WHAT FORUMS ARE FOR!

Case closed. Mods...please...sink/lock/close this thread.

again if you count the people saying something was wrong with units and the amount sold. you would see that percentage wise there are more people falsly diagnosed by doctors which is truely un acceptable.
glad you moved on you no long have itch seriously there is no reason to be floating around this forum anymore

except that there are people that still feel the need to weigh in opinions or ask questoins, ever after I've already explained that the situation is over and done with. I shouldn't respond?