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I can't play my whitelabels download trakcs on my ssl

djgomas 4:06 AM - 18 December, 2008
I'm having trouble unlocking tracks on my ssl. When I try to log in, I keep getting a message that my email address is incorrect. I'm 100% sure that I'm using the right email and password. Is there something else that I need to do?

So I'm not able to play in 320 kbs on my ssl, it sounds really bad, please somebody help!

thanks
Djgomas
Serato
dave 7:32 AM - 18 December, 2008
Do you know what tracks are locked in Scratch Live?

If you order your tracks by Status, the left most column in your library, you should be able to see which ones are locked.
djgomas 2:58 PM - 18 December, 2008
thank you for your fast reply, yes I have order my tracks by Status and I know which are locked the problem is that I can't log in, with my email address and my password? do yo have any idea why, I have register my ssl, I was wondering, maybe you guys need to update my account? I don't know.

Im sure my email address and my password are correct, I hope somebody can help!

thanks

Djgomas
Serato
dave 6:26 PM - 18 December, 2008
Can you please tell me which tracks are locked in Scratch Live?

Can you please upload them to us? Here www.scratchlive.net or here www.serato.com

Thanks
djgomas 3:56 AM - 22 December, 2008
I have upload the track, thanks
Serato
dave 8:03 PM - 6 January, 2009
Thanks djgomas, please download those tracks again.
djgomas 2:46 AM - 24 January, 2009
Thank you for your help!!!
DJ ONY 3:36 AM - 24 January, 2009
I'm having the same trouble unlocking tracks on my ssl it tells me that my email address is incorrect and its not ?
And also i sined on today to download the new 50 cent and the asher roth songs and a small box pop up but not the page to download..
djblend 12:25 PM - 24 January, 2009
Quote:
I'm having the same trouble unlocking tracks on my ssl it tells me that my email address is incorrect and its not ?
And also i sined on today to download the new 50 cent and the asher roth songs and a small box pop up but not the page to download..


Same here last night I down loaded some tracks and ssl claims i'm using wrong email.
T3H U83R 1337 PWN 6:11 PM - 24 January, 2009
I am also having the same problem
Serato
dave 6:53 PM - 24 January, 2009
Hey, sorry about that, we'll sort it out ASAP.

Until then can you please upload them to us? Here www.scratchlive.net or here www.serato.com

Then redownload the tracks and try again.
DavidMX 2:11 AM - 25 January, 2009
Quote:
Can you please tell me which tracks are locked in Scratch Live?

Can you please upload them to us? Here www.scratchlive.net or here www.serato.com

Thanks


Melanie Fiona
50 Cent
Akon na na na
Serato
dave 3:56 AM - 27 January, 2009
DavidMX - Can you please upload some of those tracks for us?

Upload here www.scratchlive.net
or here www.serato.com
DJ Wonder 1 3:30 AM - 31 January, 2009
How do I Get The tracks from whitelabel into ssl? When I download a track where does it go, I can't get it to go into my SSl. Please Help
pluggedup 3:08 AM - 4 February, 2009
Same issue here. I will upload the tracks.
pluggedup 5:01 AM - 4 February, 2009
DJ Wonder 1...once you've downloaded the tracks you can do 1 of 2 things.

1. Open SSL and use the "import" button located just above your library

OR

2.
a. Add them to the iTunes Library (make sure SSL is NOT open)
b. Close iTunes and THEN open SSL
c. Click "setup" at the top right of SSL
d. Click the "Library" tab in setup and ensure that "read iTunes library" is checked

Once you've finished then you should see the iTunes library and playlists populated on the left-side and all of its music populate in the bottom center area.
Hella Def 4:43 AM - 5 February, 2009
greetings, unlock issue here as well... Akon Na Na Na, however, only with Superclean and Instrumental
Hella Def 4:59 AM - 5 February, 2009
just uploaded the files
Serato
dave 12:10 PM - 5 February, 2009
Hi Hella Def - thanks for uploading, please download the tracks again, they will be fine now.
Shan-One 12:21 AM - 7 February, 2009
Having the same problem with Beautiful - Akon ft. Kardinal Offishall & Colby O'Donis.
Serato, Support
ChrisD 3:43 AM - 12 February, 2009
Shan-One,

That Akon release should not be locked. If you re-download the track the problem should disappear.

Be sure to remove the track from your Scratch Live library, then delete the file itself, then add the newly downloaded track.
Serato, Support
ChrisD 3:46 AM - 12 February, 2009
There is a similar thread discussing this issue here: whitelabel.net

If anyone is continuing to experience this problem please post in this other thread.

Before posting be sure to read my comments here: whitelabel.net