Serato Blog

25 September, 2017

Hold Off Upgrading to macOS High Sierra


macOS 10.13 High Sierra has been released but is not yet supported in Serato DJ. We aim to complete testing and confirm compatibility as soon as possible, so please do not upgrade until we announce official support.

If you have already updated to macOS High Sierra, you may have had some trouble installing the driver for your hardware. This is due to a new security feature that requires user approval before loading new third-party drivers. Please read our 'macOS High Sierra 10.13 driver install issue' article for more information.

We are grateful for any feedback on any issues that you may encounter using macOS High Sierra and encourage you to open a ticket to report them, here.

Please note - if you choose to use the macOS High Sierra 10.13 release with Serato DJ, you do so at your own risk. Please be aware that to resolve issues you may need to roll-back to a supported macOS operating system.

Comments (43)

Chat Noir 10:53 AM - 25 September, 2017
RodrigoVolta 11:30 AM - 25 September, 2017
DeeJay Fingers 12:19 PM - 25 September, 2017
Don't hold your breath guys, I doubt they'll have a 64 bit just yet...
Sumengshen 12:20 PM - 25 September, 2017
On High Sierra since it's beta, been a tester for a while now. Installed Serato DJ 1.9.8 on August, 31 everything works fine, haven't experienced any kind of problems so far... maybe i'm doing something wrong...
4play 12:39 PM - 25 September, 2017
Funny, there are bugs, but on my 2016 macbook pro it works better than it did with sierra
Chat Noir 1:48 PM - 25 September, 2017
Matt D. 2:28 PM - 25 September, 2017
I'm now finding out, the hard way, that Sierra is causing major issues. I recently bought a refurbished Mac Pro from Apple for my studio. Nothing but issues since I got it home. Got the same software on my 2015 MacBook Pro, running Yosemite, and not one problem! An authorized Apple dealer rep' told me Sierra is the problem. They say folks are asking for Yosemite to be installed. So as for High Sierra... it can go waaaaaaay up high!!! I want no parts of it!!!!!
djmao 2:52 PM - 25 September, 2017
hasta ahora no eh probado
DJSpidey 4:21 PM - 25 September, 2017
Funny how a developer with a larger macOS user-base has not updated their software for MacOS builds; Apple has had the software available to devs for months now, so it's not as if you have not had a chance to test YOUR software on it for months. There should be few excuses for ANY major software developer to not support currently-shipping OS versions in this day and age. #its2017 #js

Note: this also applies to the Microsoft side of things, too, as Windows OS is also made available for devs many months ahead of it getting out to end-users.
R-A-C 6:16 PM - 25 September, 2017
yeah but these versions are not the final one. so there's no 100% way of preparing for the final one until it's actually out.
Chat Noir 6:25 PM - 25 September, 2017
Boot Leg 7:00 PM - 25 September, 2017
Hoping the new Serato version can support retina graphics for font display. My font on my 2015 Macbook Pro is so blurry.

EDIT:
And really?! A CAPTCHA for a blog comment???
Philmixit 12:32 AM - 26 September, 2017
I update to macOS High Sierra 10.13, and Serato dj 1.9.8 is running like a charm, sweet , when I exit now it goes of with no problem, before it will hang up and stay on for about a minute, this is nice!!!!
DJ BAIT 4:49 AM - 26 September, 2017
Quote:
I update to macOS High Sierra 10.13, and Serato dj 1.9.8 is running like a charm, sweet , when I exit now it goes of with no problem, before it will hang up and stay on for about a minute, this is nice!!!!


How old is your Mac? I just bough a 15" MackBook Pro with Touch Bar.
djmao 10:09 AM - 26 September, 2017
Serato dj 1.9.8 No funciona bien con versiones mas viejas de mac OS da erro se cuelga trabaja mejor una version vieja o anterior que la 1.9.8 como Serato DJ 1.9.3 OS X
Philmixit 10:22 AM - 26 September, 2017
I put it on my iMac first to see if it will work, (27-inch, Late 2013) and no problem here!!
djmao 12:02 PM - 26 September, 2017
Si pero en una mac 2011 si da problema
RickSaucedo 2:46 AM - 27 September, 2017
Y entonces??? acabo de comprar una mac y viene con ese sistema operativo ¿qué hago? vendí la anterior y este fin tengo evento, ayuda!!!!
Jordan L 3:10 AM - 27 September, 2017
Quote:
On High Sierra since it's beta, been a tester for a while now. Installed Serato DJ 1.9.8 on August, 31 everything works fine, haven't experienced any kind of problems so far... maybe i'm doing something wrong...


Good to hear! There's one issue we're aware of but aside from that, it looks good so far.
Marcus R. Barrett 3:45 AM - 27 September, 2017
Well mostly new updates got a little to twist that needed to fix especially on application, me I always place any stickers that I can write to put a note when I buy new software's.
anything about stickers click here : www.stickermarket.co.uk
Asu 3:19 PM - 27 September, 2017
You can't blame Serato for not being ready,do you know how many patches are gonna come out before High sierra is gonna be considered stable?...i'd also stick to an older Macbook pro 2014 and lower due to usb power issues.

Serious professionals never gamble on new software if what you have is stable...some of us gig every week and can't take chances until Serato says so...be smart guys.
RodrigoVolta 11:57 AM - 28 September, 2017
Quote:
Funny how a developer with a larger macOS user-base has not updated their software for MacOS builds; Apple has had the software available to devs for months now, so it's not as if you have not had a chance to test YOUR software on it for months. There should be few excuses for ANY major software developer to not support currently-shipping OS versions in this day and age. #its2017 #js

Note: this also applies to the Microsoft side of things, too, as Windows OS is also made available for devs many months ahead of it getting out to end-users.

Exactly. It has always been like that.
Serato only decides to develop upon macOS when it is officially released.
Chat Noir 12:28 PM - 28 September, 2017
My post's in relation to a 64-bit version of SDJ in conjunction with OS High Sierra appear to have gone missing, any ideas? (Serato)
Matt P 11:40 PM - 28 September, 2017
Hey @Chat Noir,

We haven't edited anything on our side. We're wondering the same thing ourselves.

Regards
DJ Leroy Wilson 11:56 AM - 30 September, 2017
I’m still awaiting a reply email for help to get my serato dj working on the normal seirra 2 months now. And I also use a serato mix which doesn’t work very well with scratch live so with would
Be nice If Someone got back to me or do
I sell it all and get recordbox?
Chat Noir 1:21 PM - 30 September, 2017
Thanks Serato for your response.

However, still no light has been shed on why a 64-Bit version of SDJ has not been produced by you the company, as we know that there are greater benefits to be held whilst using this platform thus exploiting the current technology available in this moment.

As I submitted previousl Serato with given permission, collects user data so you will know what platforms individuals are using. There are a number of users who possess powerful Laptops and would like to explore the products and potential they have paid a heavy price for in particular Apple units; for example, the use of SDJ Video, one really needs to use the memory beyond 8GB and particularly if you want to use Soundswitch too.

Serato, you will appreciate this business has always been an expensive one in terms of time, capital investment and commitment there are no short-cuts or work-a-rounds in life or in business, it’s my held belief that one does something properly or not at all, mediocrity shows.

I personally i do not take issue with the current SDJ platform nor I’m I posting just to advance a petty personal gripe which has no bearing and / or relevance to the subject matter at hand (the thread iI started) but would like to see and experience the benefits that I enjoy whilst using Pioneer Rekordbox and Traktor Pro (at other times) including some of the other feature sets included in the aforementioned which of course are, 64-Bit products furthermore, strangely absent in SDJ, surely you must look at the product and innovation advancing around you.

Serato you arguably along with VDJ, originally set a pace so now...lead the way.
DJ GOMY 5:08 PM - 9 October, 2017
For if it serves to somebody, Serato DJ 1.9.8 and Numark NV II, running all day without problems with High Sierra in a MacBook Pro mid 2012, i5 to 2,5ghz, 16gb of RAM , SSD 500gb.
Logisticalstyles 7:18 PM - 15 October, 2017
Good to know!. I accidentally hit the upgrade button and now I'm on High Sierra. I've got to do some heavy testing this week to see if my gear is going to work without any issues. I've got a Time Machine Backup just in case I run into any problems.
djweezy202 4:35 PM - 16 October, 2017
It works for me just fine. I'm on 1.9.8 and use a MBP 15'' late 2013. I was scared to try it but everything works fine, I used it this pass weekend and no issues on my 62 or my ddjsz.
DJ BAIT 6:27 PM - 16 October, 2017
It's working on my MacBook Pro with Touch Bar (15-inch, 2017) running on Serato DJ 1.9.9 with no issues.

macOS High Sierra 10.13
Processor: 3.1 GHz Intel Core i7
Memory: 16 GB 2133 MHz LPDDR3
Graphics: Intel HD Graphics 630 1536 MB

Pulling my music from a Samsung T5 Portable SSD - 2TB External

Using a Pioneer DDJ-SX Controller
Dj Mavryk 4:00 PM - 18 October, 2017
so I'm still running on my mac book pro 2012 Intel Core i5 Processor 2.4GHz
4GB SDRAM RAM
500GB 5400RPM Hard Drive
13.3-Inch Screen, Intel HD Graphics 3000
Mac OS X v10.7 Lion,
I want to do a basic upgrade to the osx but don't know which is the next best option. I currently have the original 500gb hd plus a 1TB in the cd rom port. I mostly use scratch live and serato dj intro. Any ideas?
4play 12:21 AM - 21 October, 2017
Quote:
so I'm still running on my mac book pro 2012 Intel Core i5 Processor 2.4GHz
4GB SDRAM RAM
500GB 5400RPM Hard Drive
13.3-Inch Screen, Intel HD Graphics 3000
Mac OS X v10.7 Lion,
I want to do a basic upgrade to the osx but don't know which is the next best option. I currently have the original 500gb hd plus a 1TB in the cd rom port. I mostly use scratch live and serato dj intro. Any ideas?


Upgrade to Sierra, that's the logical choice. its fully supported and you don't seem to be the guy (like myself) whos dying to upgrade to the newest thing smoking all the time. Truthfully, there isn't a lot different than you'll see from that to high sierra
rismode23 8:37 AM - 21 October, 2017
Goodmorning from Greece.
I use a macbookpro late 2013 with denon ds1 and turntables(technics).
Should i have problem if i update to high os sierra???
Best regards to all.
Hyjinx 8:19 AM - 24 October, 2017
Can't wait til its supported!
Jared Miller 2:50 PM - 27 October, 2017
Eagerly awaiting official Serato DJ support for High Sierra.
karmakosmik 11:12 PM - 30 October, 2017
Are you serious Serato? It´s been over a month and no full High Sierra compatibility yet? This is a joke! You had plenty of time to test your shit for this not to happen :/
DJ Thomas Hörmann 6:09 AM - 2 November, 2017
Over one month left now since the update to macOS High Sierra and still no support.

I ask myself what can be so complicated to prepare on a macOS update as it was anounced and well known already in the first half of 2017.

Lots of apps have been updated one or two days prior to the official release of High Sierra. So those developers were obviously able to use the time since the WDC in spring to prepare there software for the release. Not so Serato.

The update support of Serato DJ is really disappointing. Is there any target on when the users can expect to get a positive message that Serato DJ supports High Sierra?

As Serato is the market leader this is really a big joke.
rismode23 6:41 AM - 2 November, 2017
Goodmorning from Greece!!
serato.com
Is absolutely right!!
Its over a month...
We all leave our previous software , we buy new hardwares and we have to wait so long.
You are supposed to be one of the best..We do not care if others manufacturers have the same issue.
RELEASE THE NEW VERSION!!!!!
Guy Morris 1:15 PM - 2 November, 2017
No Serato support for High Sierra is the last thing I wanted to discover as my current 2012 MBP has just had an HD failure. Looked to buy a new MBP with SSD and upgrade to Serato DJ (now it is finally NXS2 compatible) rather than mess around and time is a factor right now but as Apple now ship with High Sierra OS I'm screwed buying a new laptop until Serato release it, now starts to make sense why I'm seeing more DJs just using a couple of USB with a CDJ set up and skipping out on software control, looks like that is going to me now until this is sorted.....
Ian Williams 8:12 PM - 6 November, 2017
@Guy Morris.

The new update has just landed with High Sierra support.

Good luck! (I'm staying on Sierra till after Christmas) :-)
DJ Delaine 5:26 PM - 8 November, 2017
**Video Issues**
Upgraded my Mac to High Sierra and did the Serato DJ update. Music works flawless, HOWEVER, Video is now extremely choppy. (I have a MacBook Pro 17/w i7 processor). Attempted to make several adjustments in my settings to improve video quality but to no improvements.

In the process now of rolling my MacBook back from High Sierra.
My advice: Don't upgrade to High Sierra at this time.
Dj cuervo 10:34 PM - 9 November, 2017
Quote:
**Video Issues**
Upgraded my Mac to High Sierra and did the Serato DJ update. Music works flawless, HOWEVER, Video is now extremely choppy. (I have a MacBook Pro 17/w i7 processor). Attempted to make several adjustments in my settings to improve video quality but to no improvements.

In the process now of rolling my MacBook back from High Sierra.
My advice: Don't upgrade to High Sierra at this time.




This with the new version 1.9.10
YOUNG-RO 5:48 AM - 11 November, 2017
Quote:
I'm now finding out, the hard way, that Sierra is causing major issues. I recently bought a refurbished Mac Pro from Apple for my studio. Nothing but issues since I got it home. Got the same software on my 2015 MacBook Pro, running Yosemite, and not one problem! An authorized Apple dealer rep' told me Sierra is the problem. They say folks are asking for Yosemite to be installed. So as for High Sierra... it can go waaaaaaay up high!!! I want no parts of it!!!!!




Facts i Upgrade from yosemite to Sierra and first thing is that my mac started shutting down randomly. luckily i did have a copy of yosemite an downgrade back to my previous version

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Hold Off Upgrading to macOS High Sierra