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uncommanded beat jump when touching Jog wheel

Serato DJ Pro
Numark NS6
Sand 4:06 PM - 25 April, 2013
Having three tracks loaded up on Decks 1, 2 and 3, Deck 3 in scratch mode the others in Jog mode. When flicking from deck 3 back to 1if I touch the left Jog wheel the track playing on deck 1 will jump forward a beat or two. This was also an old Itch problem which was solved in one of the later Itch updates. Please do the same for DJ.
Serato, Support
Jamie W 10:29 PM - 1 May, 2013
Hey Sand,

Thanks for getting in touch,

I have tried to reproduce the issue here but I dont seem to get the same result as you?
-- If I leave my hand on Deck 3s platter and then switch the layer to Deck 1 The beats will stay in time, but if I move the platter it will slightly move the grid lines apart.
-- Which is normal.

I would suggest you remove your hand from the platter before you switch between Deck 3 and 1.

If its still causing issues and its just not functioning as it should, are you able to upload a short video of you going through the steps to recreate this?

Thanks :)
Sand 8:59 AM - 2 May, 2013
My hand is not on the platter when I switch decks. I switch decks then touch the deck in jog mode which then jumps off beat. When I get time I will attach a mpeg file to prove what I mean. I have looked though various forums and I'm not the only one with this issue, And yes I calibrate every time before I use my NS6 before you ask.
Serato, Support
Jamie W 9:54 PM - 2 May, 2013
Hey Sand,

Thanks for that information. I understand the issue you are experiencing.

A video demonstrating the issue would be great, I appreciate you taking the time to make one :)

In the meantime can you get back to me with the following information?, I will look into how you have things setup and your specs.

1. Can you send me your full Mac specs?
-- Copy / Paste this information back here.

2. Are you using any external hard drives to organise your music?
-- How big is the drive?
-- How much free space is on it?

3. Are you using any other USB devices?
-- Any wireless mouses / keyboards?

Sand 5:58 PM - 15 May, 2013
Hello there.

I don't use an external drive and I don't use any external USB devices.
The video will follow soon.

Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B0B
SMC Version (system): 1.62f7
Serial Number (system): W8102G0CATM
Hardware UUID: D1BD3F6C-1544-5BA5-A2FB-FF7DF4C197CA
Sudden Motion Sensor:
State: Enabled
Sand 6:44 PM - 15 May, 2013
Here is the video of the uncommanded beat jump I must admit it's not up to Steven Spielberg's standard but it's quite hard to hold a phone while filming and recreate the fault.

Hope this helps.
6:46 PM, 15 May 2013
Sand attached a file: IMG_0563.MOV
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Serato, Support
Jamie W 10:24 PM - 16 May, 2013
Hey Sand,

Thanks for the video, its been very helpful!

I now totally understand the issue you are experiencing.
I have managed to re-create the same issue here.

I have logged this issue as a bug, we hope to have it resolved in a future update.
Thats all the information I have on this at the moment.

Thanks for bringing this to our attention, we really appreciate it :)

Is there anything else I can help you with?
Sand 2:36 PM - 17 May, 2013
Yes please, When I have the FX in multi FX mode I can toggle FX 1 and 2 on and off using FX A or B switch or Shift + FX A or B on the NS6, is there any way of toggling FX 3 on and off using the NS6 only?
Serato, Support
Jamie W 8:50 PM - 17 May, 2013
Hey Sand,

I have attached the NS6 Quick Start Guide for Serato DJ 1.2

Unfortunately its not possible to turn FX paramater 3 on/off using your controller.
-- You will need to use another generic midi controller and midi map this on/off button to that.

If you have any other questions please feel free to ask :)

If all is ok for now I will close this thread, please let me know.

2:49 AM, 18 May 2013
Jamie W attached a file: Numark NS6 Quickstart Guide for Serato DJ.pdf
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