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Unable to start SDJ
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Unable to start SDJ

Product
Serato DJ Pro
Version
1.1.2
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
DJMartin 1:37 AM - 2 April, 2013
Hi there,

I plan to buy in 2 weeks the Pioneer DDJ SX. I already downloaded SDJ and wanted to anaylze some tracks but the programm crashes while starting. Same problem on 2 different partitions on 2 different HDD with W7 64bit SP1 each.

Details:
HP Pavilion DV7 3150 ed
4GB RAM
Intel Core i5

HDD 1: 1TB (internal)
Partition 1: W7 64bit (60 GB)
Partition 2: Music

HDD 2: 750 GB (internal)
Partition 1: W7 64bit (60 GB)
Partition 2: Music

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: SeratoDJ.exe
Anwendungsversion: 1.1.2.5
Anwendungszeitstempel: 511e064c
Fehlermodulname: MSVCR100.dll
Fehlermodulversion: 10.0.40219.1
Fehlermodulzeitstempel: 4d5f0c22
Ausnahmecode: 40000015
Ausnahmeoffset: 0008d6fd
Betriebsystemversion: 6.1.7600.2.0.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: ddaa
Zusatzinformation 2: ddaa22df910facdd14f722ad10e90d8b
Zusatzinformation 3: e92c
Zusatzinformation 4: e92ca2cb030945b473bbcf0703e8055a

Lesen Sie unsere Datenschutzbestimmungen online:
go.microsoft.com

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt

I'm working also with SSL 2.4.3, this works perfectly. No corrupt or demaged files.

Please help
DJMartin 3:47 PM - 2 April, 2013
OK, doing some research and found my library is probably too big....
I´ll upload the files later if you´re interested. Which ones do you need?
Anything you want me to install in the background and reproduce the crash?

Please help as soon as possible, I want this SX working when I get it :)
11:49 AM, 3 Apr 2013
DJMartin attached a file: SeratoDJ.exe.4720.dmp
Download· Permalink
11:59 AM, 3 Apr 2013
DJMartin attached a file: _Serato_1TB HDD.rar
Download· Permalink
11:59 AM, 3 Apr 2013
DJMartin attached a file: _Serato_750GB HDD.rar
Download· Permalink
DJMartin 8:45 AM - 5 April, 2013
OK, seems you guys are too busy to answer...
I´ll write you some update in case you read this or if others have the same problem.
As you can see, my labrary was about 89k tracks, which was actually too big and many tracks were double or never used. So I am about to clean up and already deleted 40k. (I keep a backup of these tracks on my desktop PC at home in case I ever need some of them)
SDJ was still crashing though. I needed to delete the 2 biggest crates which contains all tracks (so I could count the number of tracks I have) and the HDD 1 crate which contained all tracks of HDD 1, because the program always hang up while loading these ones.
Now I was able to start SDJ.

I started to re-analyze some files to have them "beatgritted". and it crashed over and over.
Also after loading some songs it crashed a several times.
Same for entering/ changing comments for some tracks.

I decided to rename the "database V2" file on both partitions and let SSL create new ones.
Then I started SDJ again and let it analyze about 6k files and it worked.

Unfortunately I was working on the 2nd partition where I did not install the crash dump settings...

I will do some testing later and report how it worked out.
DJMartin 12:57 PM - 5 April, 2013
OK, loaded 5776 tracks to analyze, and after 4771 tracks I just received the error message:
"There is not enough memory for this operation" and SDJ hang up.
I did not touch the device since I started this morning to analyze the tracks.
Physical memory:
Total 4022
In Cashe 1708
Available 1701
Free 0

Kernel Memory :
Paged 193
Nonpaged 76
DJMartin 1:09 PM - 5 April, 2013
I restarted SDJ and clicked on analyze again, but it did not "remember" there were another 1000 to go, and I don´t know which ones have been analyzed yet. So I selected the last 1000 tracks and dragged them again to analyze.

Before that I quickly installed the crash dump registry.

Oh I hope this thing will be stable when I play in the club.....
Do you have any time schedule for a patch release?
DJMartin 8:48 PM - 5 April, 2013
After deleting some tracks, my database contains now about 36k tracks.
All files have been analyzed without crashing. Also everything is responding as it should.

I will go to Taiwan next week and when I come back the SX will be delivered (which would be April 25th)
I hope everything will work as it should, because the 26th and 27th I want to play with it in the club.

Cheers !! :) And thanks for your quick responses :p
Serato, Support
Mak T 3:47 AM - 11 April, 2013
Hey DJ Martin,

Firstly, apologies for the late reply. We have just been flat out busy here at Serato HQ. I'm really glad you have documented your findings in this thread with detail - this will benefit us for helping other users. The issue is like what you have stated - your library is quite frankly way too big. You have two external HD's, but also not enough RAM to support those drives.

Please keep me posted on how you go with your SX, and please dont be shy to communicate any questions or issues you may have.

Cheers

Mak T
DJMartin 1:44 PM - 11 April, 2013
Thanks Mak T for your reply :)
Those drives are internal, not external. (SATA)
How much RAM do you advise? Will 8GB be enough?

I am reducing my library each day now, and it was quite a mess :p
Not for the frequently played tracks, but those I actually never used. I´m now around 30k tracks and plan to reduce them to about 10-12 k. (also because of some new German laws which make you pay 13 cent for each track per year)
Then I go for a SSD for windows and the other internal HDD will be used for audio files. (1 TB, which should be enough then.)
Serato, Support
Mak T 11:17 PM - 11 April, 2013
Hey DJMartin,

That is a crazy German Law you have there! .. that would definitely hurt my bank account haha :P

Quote:
How much RAM do you advise? Will 8GB be enough?


With your current 4GB the move to 8GB would definitely a great improvement. You definitely are on the right track in terms of ensuring your system is running efficiently. I personally have roughly 10K songs on my computer I DJ with and it runs flawlessly.

Let me know if you have any further questions.


Cheers

Mak T
12:00 AM, 26 Apr 2013
This help request has been closed due to inactivity.