Software help archive

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When I click "Analyze Files" it starts to but then crashes program

Product
Serato DJ Intro
Version
1.1.0
Hardware
Pioneer DJ DDJ-ERGO
Computer
PC
OS
Platform
-
Rockalot 4:59 PM - 29 January, 2013
When I click "Analyze Files" it starts to but then crashes program
Serato, Forum Moderator
Samuel S 8:12 PM - 3 February, 2013
Hey Rockalot,

Can you please let me know your full computer specs? Also, can you please let me know if it crashes on the same file every time or just on any file that is being analyzed? Which version are you running also?

Cheers,

Sam.
Rockalot 8:40 PM - 3 February, 2013
Thanks for the help.

Windows 7 Home Premium, Service Pack 1
HP Envy 17
Intel i7 Q 720 @ 1.60Ghz
6Gb Ram
64 bit
490 GB free HD space

Running: Serato DJ Intro - version 1.1.0

When I open the prog I do nothing else other than click on "Analyze File".
It begins to analyze and then crashes.
Serato, Forum Moderator
Samuel S 8:56 PM - 3 February, 2013
Can you please let me know whether it crashes on the same track each time? If you just drag a song to the analyze button does it crash?

Sam.
Rockalot 9:24 PM - 3 February, 2013
it does not crash when I drag one
Serato, Forum Moderator
Samuel S 10:14 PM - 3 February, 2013
Does it crash on the same track each time when you click the button?
Rockalot 10:19 PM - 3 February, 2013
Now I'm dragging a screen's worth of tracks at a time w/o failure.
I believe it was crashing due to trying to analyze my whole library?
Sound about right?
Serato, Forum Moderator
Samuel S 11:13 PM - 3 February, 2013
It sounds like it could be when the database is being read to check whether the tracks are analyzed or not. What file type are your tracks? Can you select the whole library and drag to analyze? If you do this does it crash?

Sam.
Rockalot 11:20 PM - 3 February, 2013
Most are mp3
So far it has not crashed by selecting the whole library and dragging it over, its working on it right now.