Software help archive

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Itch glitches and one platter stops working intermittently

Product
ITCH
Version
2.2.2
Hardware
Allen & Heath Xone:DX
Computer
PC
OS
Platform
-
DJKerin 11:02 AM - 25 January, 2013
I've always had glitching issues and the odd drop out with Itch and my Xone DX, but recently it's getting worse.

Itch will sometimes 'skip' where the audio drops and the software freezes.

On some occasions one side of the DX will stop working:
- play/cue no longer works
- platter will skip/scrub while tune is playing rather than pitch bend

When this happens, i always see a glitch beforehand, then one side of the DX will not work properly.

I have an i7 processor and 8GB RAM with nothing else installed on the laptop apart from Itch. This is a dedicated Itch laptop. There are no other MIDI devices used. I do use an external drive.

Would an Itch downgrade fix this?
DJKerin 1:57 PM - 29 January, 2013
No help?
Serato, Support
David Wood 9:57 PM - 30 January, 2013
Hey DJKerin,

I've heard some stuff like this happening on ITCH 2.2.2, downgrade to 2.2.1 maybe and see if that helps if not 2.2.0.

Let me know if that helps.

Regards
Dave W