Software help archive

A read-only archive of old serato.com help threads.

crashed twice tonight when dragging tracks to the deck.

Product
Scratch Live
Version
2.4.3
Hardware
Rane SL4
Computer
PC
OS
Platform
-
Nicky Blunt 3:41 AM - 12 November, 2012
when dragging tracks with the mouse to a deck this evening I had a huge issue. Two crashes. It's late now but in the morning I will try to repeat the issue & upload a crash report
RafaelM 10:44 PM - 12 November, 2012
Sounds like corrupt files. You don't have to play the corrupt tracks for it to cause a crash.

Make 2.4.3 re analyze all files and delete any corrupt ones. This article will help: serato.com

But yes, still upload the crash report if you can. See here: serato.com
DJ Bless 3:26 AM - 13 November, 2012
I am having a similar issue. I go to drag and it crashes... here is the report that I cut and pasted...

Problem signature:
Problem Event Name: APPCRASH
Application Name: ScratchLive.exe
Application Version: 2.4.3.21
Application Timestamp: 505bd36e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0150010
Exception Offset: 000847db
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b1b6
Additional Information 2: b1b6f987c6bd67bd287dd1882945435d
Additional Information 3: d65d
Additional Information 4: d65d61436aef92c834286d13c6d00403
DJ Bless 3:43 AM - 13 November, 2012
Ooops, my bad, wrong thread. My bad as I have a 57sl
Nicky Blunt 3:24 PM - 13 November, 2012
Glad to know this isnt just me! Im kinda aggy about corrupt files, There are none that show as corrupt in my library! But Tonight I will re-analize all of them this evening. Didnt have crash reports on, so Im trying to reproduce the crash. Now Ive turned it on
RafaelM 5:20 PM - 13 November, 2012
Let us know how it goes after everything has been analyzed and all corrupt files deleted.
Nicky Blunt 7:41 PM - 13 November, 2012
Running the files now, will keep y'all updated!
RafaelM 12:03 AM - 14 November, 2012
Sounds good.
Nicky Blunt 5:05 PM - 14 November, 2012
Re-Installed the software Ran about half of the tracks thru, didnt have time to finish them all before my gig tonight! couple of crashes today. Will let you know how tonight goes. Im super nervous of more crashes now!

NOT GOOD!
Nicky Blunt 3:53 PM - 6 December, 2012
Having issues with the crash report & now Im getting crashes every time the prog closes. Deleted library & then Re-Installed only to get the same results!!!!

Far from a happy camper atm!

Any suggestions on where I can Get 2.4.2 again Im done with three its broken.
RafaelM 5:50 PM - 6 December, 2012
Older versions can be found here: serato.com
6:00 PM, 20 Dec 2012
This help request has been closed due to inactivity.